Customer Service Office

JASON M. GUY

Philadelphia, PA

*********@*****.*** 215-***-****

Customer Service Specialist

Customer focused and career driven customer service executive looking for a position as a Customer

Service Specialist to utilize my skills proficiency in a renowned organization.

Professional strengths:

• Posses over 8 years of professional experience as a Customer Service Specialist.

• Comprehensive written and verbal communication.

• Highly organized and ability to balance multiple task simultaneously.

• Good motivator with excellent customer service skills.

• Keen ability to solve customer queries as well as set goals and meet objective efficiently.

• Well versed in ensuring compliance and company protocols as far as customer service

provisions is concerned.

• Excellent telephone etiquette.

PROFESSIONAL EXPERIENCE

The Washington Marketing Group, Philadelphia, PA 2009- Present

Office Administrator

• Maintain superior business relations with outside vendors and clients coordinate duties for

temporary staff and on-call employees for special projects.

• Responsible for all office equipment ensuring maintenance is performed when needed. This

includes copier, fax machine, scanner and computers.

• Facilitate and organize all business meeting for clients.

• Assist with various bookkeeping and accounting duties.

• Process incoming mail, faxes and invoices ensuring all documents are properly delivered in

accordance with company policy.

• Manage supply and inventory of office relates merchandise.

• Resolve customer inquiries in a timely manner while ensuring complete customer satisfaction.

• Track office expenses and created monthly reports for senior executive.

Pitney Bowes Management Services, Philadelphia, PA 2007 – 2009

JASON M. GUY PAGE 2

Customer Service Associate

• Distributed all incoming mail, faxes, and interoffice mail meeting all the imposed deadlines.

• Controlled and recorded all incoming packages, meter outgoing mail, along with ensuring all

special packages were shipped properly.

• Coordinated with senior management all sensitive documents that required scanning was

completed on a daily basis.

• Maintained stock of goods for mailroom activity such as envelops, stamps, paper, and

stationary.

• Prepared monthly report for internal address records changes.

• Ensured outgoing mail was picked up couriers.

Legion Insurance Company, Philadelphia, PA 2004 – 2007

Senior Mailroom Specialist

• Supervised the send and received mails of the organization and be responsible for its safe

upkeep and delivery to the concerned authority.

• Directed all outgoing mails on behalf of the employees. Ensuring all sensitive documents are

secured and properly delivered.

• Trained employees on how to sort and distribute mail accurately and timely.

• Organized delivery of dispatched mail on time. Informing the receiving party in case of any

issued or delays.

• Collaborated with Senior Management on methods of improving mailroom daily operations to

ensure excellent customer service.

• Investigated various customer inquiries related to missing mail.

• Managed all in-house and office stock distribution work staying within the required

departmental budget.

EDUCATION

Business Management, Edward Bok Vocation School, Philadelphia, PA

CERTIFICATIONS

Real Estate, Temple University

RELEVANT SKILLS

AS-400 and UPS, physical ability to lift up to 50-75 pounds, safe maintenance of confidential reports,

Microsoft Word, Microsoft Outlook, excellent knowledge of all office equipment including fax

machine, scanners, and copiers.

Contact this candidate