Customer Service Representative
Resume:
Timothy Ellis
925-***-**** cell
**************@*****.***
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SUMMARY OF QUALIFICATIONS
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Professional administrator with 7 years experience in a fast-paced work environment. Familiar with all office
functions including reception, mailroom, customer service and supervision. Supervised groups of 6 – 12 at-risk
youth. Possess excellent communication and interpersonal skills, as well as strong organizational abilities. Well
versed in both Mac and PC platforms.
! SKILLS
! Microsoft Windows (Word, Excel, Powerpoint, Outlook, Access)
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Mac (Pages, ProBook, Calendar)
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CPR/ First Aid Certified
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Typing 50 wpm
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Internet Navigation
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6+ years customer service skills
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EMPLOYMENT
Promesa Behavioral Health- Fresno,CA 6/2011 to 5/2014
Residential Care Facilitator
• Supervised teenage boys ranging in the ages of 13-18
• Administered daily medication to residents on a set schedule
• Maintain a stable house with minimal conflict
• Assist in schoolwork, projects, etc.
• Exhibit great role model behavior
• Participated in routine training
• Maintained residential behavior reports
• Facilitate communication between clients/families and other team members.
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Changing Generations- Clovis, CA
Youth Liasion 6/2009 to 5/2011
! Supervised up to 12 youth and staff members
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Developed relationship with therapists, doctors, and regional centers
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Traveled to client locations, providing personalized customer service
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Conducted weekly house meetings
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Administered daily medications
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Produced detailed progress reports for all clients living in the facility
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Maintained basic upkeep of residential facility.
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All duties listed above
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Hollywood Video- Clovis, CA
Customer Service Representative 5/2008 to 5/2009
Answered busy phone system, meet and greet clients
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Check in, alphabetize, and organize movies
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Operate cash register
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Assist customers with movie and game rentals
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Maintain familiarity with merchandise availability and location
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Promote special offers and sales
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Assist with general projects
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Communicate with customers to ensure an enjoyable experience
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! EDUCATION
Cal State University Fresno
Fresno, CA
2010 to 2014
Awarded BA in Philosophy
3.83 GPA
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