Sales Representative

Shane Metcalfe

**** ********* ******* - *********, ******* L1V-6W8

Telephone: 416-***-**** or via email: ********@*******.***

SUMMARY OF QUALIFICATIONS:

. Experienced sales professional with a proven track record of success

. Managed sales teams from 5 to 10 people

. Quick study, with an ability to easily grasp and put into practice new

ideas, concepts, methods and technologies. Dedicated, innovative and a

team player/builder

. Proactive leader with refined business sense and commendable people

skills

. Promote a team approach to achieve organizational objectives, increase

productivity and heighten employee morale

. Successful entrepreneur, self-starter and highly motivated

. Proficient in the use of various computer operating systems and

programs including Microsoft office

PROFESSIONAL WORK EXPERIENCE:

Canadian Collectors roadshow Regional Team Manager

March 2006 - October 2014

. Started as a gold and silver buyer and moved up to management within 3

months

. Managing a team of 10 buyers, travelling all over Ontario each week

. Flown to Australia to teach, train and manage new teams in Sydney and

Melbourne

. In control of all decisions regarding purchases and pricing

. Utilized and improved my research and sourcing skills that are an

absolute must in order to give customers accurate and timely

evaluations on their antiques, collectibles, coins, gold/silver, as

well as making sure the company can profit from the items purchased

. Handle all communication with head office on a daily basis

Computer Systems Centre Sales Representative

June 2004 - February 2006

. Learned and honed the art of sales and building customer relationships

. Fine-tuned my research abilities to find solutions for client's

problems and needs

. Exceeded sales set by management for 2 consecutive years

. Executed an average of $2 million ($240,000 gross profit) a year worth

of business

. One of the top 3 retail sales associates for over 30 months

. Attended over 40 training seminars to stay current on product knowledge

and sale techniques

. Cultivated client relationships through data collection and follow up

calls and emails

Synergy Merchant Services Sales Manager

February 2001 - December 2004

. Corporate sales representative for small to large business loans

. Provided capital through Point Of Sales Terminal and buying future

receivables, to restaurants, individual business owners and larger

companies

. Sold Point Of Sales Terminals to merchants

. Trained new hires on sales techniques, scripts, and data entry

. Achieved targets and sales quotas consistently, as a result other team

members were taught my sales techniques

. Re-opened accounts which were closed for various reasons and

established rapport with those previous clients

. Negotiated contracts which resulted in a positive business deal

. Handled irate clients professionally by active listening, effective

communication, and offering a fair solution

Buy Great Autos Owner

January 1999 - October 2001

. Established a successful company through developing a strategic

business plan which resulted in 20, 0000 per week and 200,000 in net

sales within 5 months between 2 offices

. Provided customers with detailed information about the service

. The sales approach consisted of focusing on the needs of the client,

building rapport, using appropriate language and ensuring the

effectiveness/benefits of the service was fully understood, and using

appropriate closing techniques

. Supervised a call center of 20-30 staff members, hired, trained, and

provided support to all members of the team

. Maintained the website daily, ensured proper functioning of existing

accounts uploaded car photos, banner and business card advertisements,

and three line half/full page advertisements for many car companies

. Helped resolve customer concerns by addressing the problem, being

empathetic, actively listening, and offering a solution

EDUCATION

Ryerson University Business Development

January 2000 - 2001

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