Customer Service Assistant

Jasmine Murray

Associate's Degree with Exec. Admin Assistant experience

Florida

*********@*****.*** - 941-***-****

Being a Team player is very important to me. A highly organized and detail-oriented office assistant on the

professional and executive level, with over 10 years' experience providing thorough and skillful

administrative support to senior executives. Dedicated and focused; able to prioritize and complete

multiple tasks and follow through to achieve project goals. I am very independent and self-motivated

professional with excellent research and writing skills; able to grow positive relationships with clients and

colleagues at all organizational levels. My computer skills include: MS Word, Excel, PowerPoint, Access,

ACT, and Internet. I enjoy being part of a team and working within atmospheres when it comes to my

professional background. I would like to give all my knowledgeable skills and experiences to a company

that will provide me the room for growth. I have experience a many professional office settings and I learn

quickly while paying close attention to orders and expectations.

Work Experience

Executive Assistant/Office Coordinator

Old Castle Southern Group, INC

Sarasota, FL

March 2012 to May 2013

Daily Responsibilities: Prepare record, check over and proofread correspondence, invoices,

presentations, brochures, publications, reports and relevant material. Record and prepare minutes of

meetings. Determine and launch office procedures. Open and distribute incoming regular and electronic

mail and other material and co-ordinate the flow of information internally and with other departments and

organizations. Set up and uphold manual and automated information filing systems. Order workplace

supplies and maintain record. Schedule and verify appointments and meetings of managers. Book flights,

hotel stays and conference coordination

Care Coordinator/Coder/Data-Input

A Familiar Face

A Familiar Face Home Health Services

Sarasota, FL

March 2011 to February 2012

Daily Responsibilities: C.N.A/HHA Supervisor, Medicare Billing, Home Health Coding, Time Sheet

Recording, Data Entry, Customer Service. I help with Intake and Insurance Verification for Patients.

Handled all of the Medicare transmitting and billing. Knowledge of case reviews, appointment scheduling

for PT's, OT's, etc., Speech Therapist and Aides. Patient relations liaison, scheduled patient therapy and

home care.

Front Desk/Billing

Women's Health Services

Sarasota, FL

January 2008 to June 2009

Daily Responsibilities: Schedule patients, check-in/out medical billing and coding, receptionist, patient

relations, and order prescriptions. Worked as collector for all self-pay accounts within the company and

obtained 73% of A/R before MD retired. Responsible for medical and office supply inventory. HR

Coordinator for over 200 employees located in various states and acted as Business Support resolving

issues such as pay, sick leave, vacation time and employee grievances. Organized the closing of the

business and the retirement of the MD, by referring out patients to new physicians, closing out patient

databases and setting up retention policies of all medical records. Computer applications like Excel,

PowerPoint, email and Internet.

Human Resources Assistant/Executive Assistant

Business Support Symtech Corporation

Sarasota, FL

November 2006 to November 2007

Daily Responsibilities: Up keeping files and employee information for over 170 employees, dealing with

various issues i.e. pay, information changes, this is a government contracting company dealing with 4

different states, each dealing with different regulations, payroll, benefit management, collections, leave

management, hiring, dealt with unemployment agencies frequently, email management, basic office

duties, training temps, handling all aspects of employer employee relationship.

Executive Assistant

Business Support Express Personnel Services

Bradenton, FL

November 2005 to November 2006

Daily Responsibilities: Answer multiple lines for over 400 different businesses, dispatching their calls and

other secretarial duties. Office Administration, supervise employees, payroll, A/R, A/P, collections faxing,

placing orders and inventory tracking, upkeep of customer relationships, letter composition, new

development/construction department, scheduling appointments for new installation. Obtain permits, set

up warranties and scheduled appointments for service. I scheduled all installations within the granite and

marble department for home and commercial estimates, in the sales department, while acting as the sole

office coordinator for the business.

Secretary/Dispatcher

Eagle Cleaning Services

Bradenton, FL

September 2004 to November 2005

Daily Responsibilities: Organize paper work, answer phones, book appointments, payroll, and other

secretarial duties. Assist in the hiring process, supervise and train employees for hire. Sales and upgrade

for more clientele.

Education

BA in Healthcare Administration

Kaplan University Online

2012 to 2015

A.S. in Medical Administration Lakewood Ranch

Meridian College

May 2012

Skills

Data entry, typing 65+ wpm, Advanced level of Word- Upper Management written correspondences, Excel

use of pivot tables, spreadsheets and record maintenance, Outlook use for company and client

interactions, QuickBooks use for pay rolling and benefit management, and PowerPoint for use of

presentations and products. Answer, transfer and retrieve voicemail for multiple phone lines (10+). Use of

EMR's and EOB's for patient billing. Data input into various Health Support Systems. Medical Coding

using ICD-9 CM, CPT, HCPCS, Implemented Medicare guidelines for the entire patient database.

Medicare billing and management for over 250 patients within the Medicare portal and keeping medical

staff in compliance with Medicare guidelines. Time management by maintaining all clinical department

schedules and corresponded them with patient needs and requests

Additional Information

Executive Assistant Summary:

- Created highly effective organizational and filing systems, including quick and thorough indexing, filing

and offsite storage, resulting in easy access to critical information and streamlined office functioning.

- Coordinated and set up high-level conference calls, board and management meetings, special events

and travel arrangements for top executives.

- Conducted extensive Internet research on competitors and potential acquisitions, reporting findings to

CFO. Developed, formatted and maintained all databases within the company and updated them as

needed.

- Updated and maintained CEO's calendar, completely re-organized the Executive and Finance libraries,

and assisted managers with special projects as needed, including building renovations and office move.

- Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated

each person with respect and provided information and referrals.

- Acted as liaison and maintained open lines of communication among senior executives, board members,

shareholders, middle management and administrative staff.

- Wrote correspondence; proofed and edited press releases and other documents to ensure accuracy and

consistency.

- Coordinated preparation and timely dissemination of company reports and slide presentations for board

meetings

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