Customer Service Representative

Danielle Keylin

Spin Instructor - Freedom Fitnes

Phoenix, AZ

********@*******.*** - 623-***-****

To obtain a position that affords me the opportunity to make a lasting contribution to the business while

providing avenues for both professional and personal growth.

WORK EXPERIENCE

Spin Instructor

Freedom Fitnes - August 2010 to Present

Stay Home Mom - July 2003 to Present

Keylin Household

Front desk/Admin

Fuzion Fitness - July 2011 to April 2013

Answered phone, bank deposits, payroll, completed contracts and entered into

Mindbody system.

Associate Agent

Phoenix, AZ - July 2001 to July 2003

Assist Financial Representatives with daily tasks

Schedule and confirm all medical exams

Daily tracking of the application underwriting process

Complete all life and disability insurance policies

Illustrate and analyze all life insurance ledgers to meet the clients' needs

Assist Financial Representatives in the sales of insurance policies valued in excess of $1,000,000

Complete 401k, IRA and money market applications

Customer Service Representative

Phoenix, AZ - August 2000 to July 2001

Receive inbound calls from District Sales Managers and accounts

Assure that forecast volume orders correspond with previous years'

Developed operating procedures for vendor returns

Receive special imprint orders and coordinate timely plant production

Published daily report capturing the previous days' sales activity

Address unshipped and backordered merchandise through analysis of weekly open order reports

Customer Service Representative

New York, NY - January 1999 to April 2000

Manage daily shipping of major accounts

Complete orders for major department store orders in a specialized computer system

Confirm that all orders are correct and accurate through EDI

Organize showrooms with each seasons' samples

• Complete weekly reports consisting of enter & holds and shipping updates

Junior Merchandiser

New York, NY - November 1998 to December 1999

Assist Senior Merchandiser with buying lines

Analyze past seasons selling reports for best sellers and overall consumer demand

Create cost logs, which include gross margin, Canadian ownership, number of units bought, and overall markup

percentage

Do sizing modules by capsule, which includes sizing percentage and units

Attend concept meeting to give feedback and prepare for the future product line

Account Coordinator

White Plains, NY - June 1997 to November 1998

Notify sales representatives of any changes or updates in the product line

Investigate and resolve customer complaints and problems

Confirm accuracy between sales orders and customer acknowledgments

Communicating with management on product sales performance

• Coordination of specialized product sales for the division

EDUCATION

Bachelor of Arts in Liberal Studies

Northern Arizona University

May 1997

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