Service Engineer

John J. Ingrassia

**** ***** ******

Morehead City, NC 28557

Home: 252-***-****

Cell: 845-***-****

********@*****.***

SUMMARY OF

QUALIFICATIONS: Accomplished professional with over 25 years of data

processing experience, including the analysis, design,

and implementation of both batch and on-line systems.

Experience includes both mainframe and microcomputer

based development. Strengths include the ability to

design efficient batch processing solutions to complex

data processing problems. ITIL trained.

HARDWARE: IBM Mainframes, IBM Microcomputer compatible systems

SOFTWARE: TWS, TIVOLI/OPC, COBOL2, CICS, DB2, MVS/XA, OS/VS1, IDMS,

SQL, VSAM, TSO/SPF, OS/JCL, ENDEVOR,

REMEDY,MSA PAYROLL, JES2, JES3, Stat center, Pods,

Data Warehouse. Tivoli Workload Manager

EXPERIENCE:

1999 - 2014 Merrill Lynch & Company/Bank of America, New York, NY

System Engineer

Interface with internal users to address any batch processing

concerns. Perform advisory role on job process

configurations to ensure error-free scheduling, as

well as designing processes for the end-users.

Responsible for all TSO batch processing applications.

All jobs are scheduled using OPC Tivoli (IBM-based

software). Successfully managed over 40k scheduled

changes per year with no errors.

1995-1998 OAO / CDI vendors for IBM (consultant), Poughkeepsie, NY

Programmer/Analyst

Controlled nightly production batch work to meet and

exceed customer-level service agreements. Enlisted JCL

programming skills for problem determination of failed

batch jobs. Utilized IBM U.S. Ledger

1990-1995 IBM (EMPLOYEE), Sterling Forest, NY

Systems Control Analyst

Delivered problem determination and support for over

100,000 tri-state clients. Performed off-shift and

weekend site systems maintenance. Acted as the

department's problem management coordinator. Was

responsible for monitoring and maintaining VM, MVS,

CICS, AAS, IMS, and DB2 systems. Controlled nightly

production batch work to meet and exceed customer

level service agreements. Enlisted JCL programming

skills for problem determination of failed batch jobs.

1984-1990 Data Processing Operations Control Analyst

Responsible for daily production control batch work.

Provided support for 3480 tape media and 3800 print

subsystems. Served as the lead tape librarian. Focal

point for vendors to address all print tape concerns

TECHNICAL CLASSROOM TRAINING

OPC, VM, TELEPROCESSING, JCL, MVS/XA, IBM PC, JES3,

DB2, IMS/TSO, MICROSOFT WINDOWS, EXCEL, WORD. ITIL

Certification.

PERSONAL CLASSROOM TRAINING:

PRESENTATION SKILLS, TEAM CONCEPTS, TIME MANAGEMENT,

STRESS MANAGEMENT, EFFECTIVE LISTENING, BUILDING SELF

ESTEEM IN OTHERS, AMA TRAINING FOR SUPERVISORS.

American Management Association Skills and Techniques

for Supervisors.

Military Service

1979-1983 SERGEANT USMC POWERLINE MOS(6015-6055)

AV8B/TAV8A

NCOIC OF BOTH DAY AND NIGHT CREWS FLIGHTLINE.

PREFORMED: Daily, preflight, and turnaround inspections

as per NAVAIR.

Service all aircraft to Mil specs. Completed all

paperwork as needed as well as order aircraft parts.

Tow, recover and fuel aircraft. Preformed QA and CDI

inspections. Worked in maintenance

control.

1984-1992 SERGEANT New York Army National Guard 42nd

Maintenance bn. Co F

MOS 603B10, 63B20, 63H10,63H20

PREFORMED repair all vehicles within the 42nd Div. Jeeps,

1/4 ton, 2.5 ton, 5 ton, track vehicle repair for the

10th mountain div.

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