Customer Service Representative

Tracy Rucker

*** ******** ******, ********* ** **609

585-***-**** (Cell)

***********@*****.***

OBJECTIVE:

A position providing accurate and efficient service that will continue to utilize my experience, education, and skills.

QUALIFACATIONS:

Well organized with keeping accurate recording details of all actions taken and needed.

Able to complete projects efficiently and in a timely manner.

Have the ability to communicate well with clients and supervision.

Successful customer service experience; able to resolve problems and necessary tasks.

EDUCATION:

A.S. Degree in Business Administration, Monroe Community College, Rochester, May 2011

Certificate of Completion, Personal Care Aide, All About You Home Care, INC.

Certificate of Completion, Overview & HCSS Specific Training, All About You Care, INC. Rochester, February 20, 2013

EXPERIENCE:

Customer Care Representative:

Xerox

May 2014 to July 2014

Respond promptly to customer inquiries.

Obtain and evaluate all relevant information to handle product and service inquiries.

Record details of actions taken.

Reception Clerk – Temporary Position:

Parking & Transportation at Strong Hospital

Core Consulting & Staffing

November 2013 to April 2014

Insured well customer skills when providing rules and regulation of parking.

Inform employees and visitors accurate information to parking changes.

Maintain to be a dependable and reliable team member.

Personal Care Aide:

All About you Care

February 2013 to December 2013

Provide safe care at home for people who suffer from illness or injury.

Provide nutritional support and home maintenance.

Observes and demonstrates sensitivity to client’s physical, social, spiritual, and cultural needs.

Works without constant supervision and organizes time to complete necessary tasks.

Day Care Provider:

In Home Day Care Provider

January 2007 to September 2012

Maintain a secure and healthy environment for children.

Conduct every day health checks on children.

Managed and lead play activities with implementing lesson plans for educational activities.

Senior Customer Service Representative:

Verizon Wireless

October 2003 to October 2006

Resolved problems relating to billing, service upgrades customer relocations and other needs.

Consistently met or exceeded quotas for call volume and customer satisfaction.

Accurate team player, providing needed information to help satisfy customer accounts>

File Clerk:

University of Rochester, Strong Memorial Hospital

September 1998 to July 2000

Communicate effectively with all hospital departments.

Efficiently filed and retrieved patient X rays (CT, MRI, nuclear medicine, angio films).

Ensure proper handling and display of X rays.

Received and distributed films from other hospitals; tracked all patient files on loan.

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