Project Manager Quality Assurance

Nicole H. Campbell, MBA, CSOX

**** ****** ****** ( MEMPHIS, TN 38115 901-***-****(

*************@*********.***

BUSINESS MANAGEMENT & PROCESS IMPROVEMENT CONTRACT CONSULTANT

Highly analytical and results-driven professional with extensive knowledge

of project management principles, practices, techniques, and tools. Adept

in analyzing complex issues, interpreting operational needs, and developing

integrated, creative solutions. Offer stellar performance in examining and

re-engineering operations and procedures, formulating policy, and

developing / implementing strategies and procedures.

Professional Career exposures

AMERICAN RESIDENTIAL SERVICES - MEMPHIS, TN

01/2012 to Present

A leading brand of American Residential Services LLC., which provides

heating, air conditioning, indoor air quality, plumbing, drain cleaning and

sewer line services from company-owned locations across the United

States.

SENIOR BUSINESS & QUALITY ASSURANCE ANALYST

. Successfully led national mobile Timekeeping application from development

through pilot phase of approximately 20 branches (PM/BA role).

Collaborated with business unit to define features and requirements.

Provided pilot help desk support.

. Work with cross-functional team members, to manage project successes,

throughout entire SDLC process.

. Act as a liaison between the application developers and the business

community to define business and system requirements.

. Conduct user interviews, prepare current and proposed system flow

diagrams, functional specifications, etc. as part of the Software

Development Process.

. Assist the development team in the development of technical

specifications, system test plans, test cases and test scenarios. Conduct

system testing and work with the development team and end user through

resolution.

. Completed and implemented a sales tracking program within 3-month lead

time (PM role).

AMERIPRISE FINANCIAL - MINNEAPOLIS, MN (Contract) 08/2011 to 12/2011

A leader in financial planning with $650 billion in assets under management

and administration.

PROGRAM MANAGER

. Responsible for re-engineering Anti Money Laundering Program across

the enterprise.

. Develop a near and long-range strategy for the AML program focused on

both business processes as well as technology needs.

. Track, measure and report project performance to project team,

stakeholders, Steering Committee, owner, and sponsor.

. Define and implement a communication plan and escalation process.

. Develop organizational change management approach. Execute

organizational change management plan.

. Business PM for Case Management System implementation project.

ACCREDO HEALTH (MEDCO) - MEMPHIS, TN (Contract) 06/2009 to 06/2011

A specialty pharmacy and company with revenue exceeding $51 billion and

over 20,000 employees.

SENIOR BUSINESS SYSTEMS ANALYST

. Facilitate JAD sessions, requirements elicitation, analysis, and

change management.

. Assist client groups in formulating and defining systems scope and

objectives.

. Work closely with software developers and clients on enterprise

objectives.

. Apply practical business operational knowledge to solve IT application

solutions to problems.

. Apply compliance knowledge (i.e. CSOX, HIPPA) to business needs and

requirements.

. Assist Quality Assurance team in development of test scripts, cases,

and processes.

. Provide thought leadership and/or management of a portfolio of

projects with other Business Analyst.

. Occasionally lead entire initiatives that do not have a project

manager assigned.

BARCLAYS GLOBAL INVESTORS - SAN FRANCISCO, CA (Contract) 09/2008 to

11/2008

The largest corporate money manager in the world, with over 1.04 trillion

(US$2.08 trillion) under management.

ANTI-MONEY LAUNDERING LEAD BUSINESS ANALYST

. Developed and implemented Anti-Money Laundering business processes

including performing gap analysis, documenting and recommending

procedures to adhere to Sarbanes Oxley segregation of duty/internal

controls.

. Team member for technical specs for AML Compliance AIS alert system.

. Develop test plans, use cases, training materials, job aids and

Control Self Assessments (CSA) for U.S. business offices with 2 month

lead time.

FEDEX - MEMPHIS, TN (Contract) 1/2008 to 09/2008

Leading transportation company with $32 billion in revenues and 275,000

employees.

DATA WAREHOUSE SENIOR BUSINESS LEAD

. Created code tables for network configuration into new Data Warehouse

/ Teradata.

. Ensured proper system upgrade process for a more streamline, accurate,

and effective reporting output. Facilitated testing and ensured

successful go-live and post production support.

. Facilitated business requirements gathering, project coordination, and

data mapping, coordinate user acceptance testing for multiple call

center routing and reporting (Business Objects) upgrades.

. Wrote business requirements document and technical specs for IPCC,

Rockwell, Cisco, and Avaya platforms and a new Call Quality

Monitoring reporting system utilizing SOX, HR, and Legal control

methods (IT internal controls, segregation of duty, management

accountability, and privacy requirements).

PFIZER INC - MEMPHIS, TN (Contract) 11/2006 to 12/2007

Leading pharmaceutical company with $51 billion in revenues and 100,000

employees.

BPO PROJECT MANAGER

. Prepared Operations readiness for BPO transformation for Shared

Services.

. Provided expertise to evaluate training effort, language requirements,

and FTE requirements and present business case to Executives.

Facilitate the construction of the BPO SLA, SOW, KPI, Language,

Scanning & imaging techniques, communication tools, change management,

and on/off boarding procedures. Managed remote 3rd party team members.

. Oversaw Change Management during outsourcing/off shoring

transformation.

. Defined the Oracle Application landscape leveraging Segregation of

Duty (Sox Compliance) knowledge and education as well as developing a

Role Based Access Control (RBAC) System.

. Participated as a core team member in successful development of Oracle

Role Based Access definitions to be leveraged globally.

. Developed BPO transformation on-boarding process to leverage for

remaining transitioning markets.

. Developed policies and procedures and work instructions for Call

Center and Language Support Center as well as the framework for BPO

Oracle training process.

First Tennessee Bank National Association - Memphis, TN (Contract) 04/2005

to 09/2006

One of the top 30 bank holding companies in the U.S. with $438 million in

earnings and 13,000 employees.

ANTI-MONEY LAUNDERING SENIOR BUSINESS ANALYST / PROJECT MANAGER

. Initiated operational handoff of the Anti-Money Laundering (AML)

compliance process for multiple business units, working jointly with

production, planning, and technical personnel to ensure the successful

launch.

. Championed the implementation of regulatory system for various business

units in a reduced time frame, consistently leading team to meet or

exceed numerous project deadlines.

. Provided session training to end-users.

CUMMINS ENGINE - MEMPHIS, TN 09/2001 to 09/2004

A global power manufacturer and distributor with $9.9 billion in sales and

28,000 employees.

PROJECT ACCOUNTING MANAGER

. Steered Sarbanes-Oxley (SOX) compliance initiative in accordance with

COSO framework, implementing and streamlining business processes, and

performing gap analyses, utilizing Visio software for process flows.

Developed, trained, and presented SOX compliance processes to

management. Audited SOX cycles that were not included within assigned

cycles.

. Increased reporting data accuracy by 99% over 45 days and reconstructed

financial reporting for improved efficiency in Turbo Engine Division.

Created methodology to reduce shipping costs resulting from high-

priority orders.

. Led a team of six in the successful architecture and implementation of

a purchase order system with only six months lead time.

. Devised tracking system to validate elimination of a $250,000 penalty,

imposed by the company's business service center, for errors associated

with Direct Accounts Payable invoicing and receipts-matching system.

DOVER ELEVATOR (NOW THYSSENKRUPP ELEVATOR) - HORN LAKE, MS 03/2000 to

07/2001

Elevator manufacturer and distributor sold to ThyssenKrupp Elevator in

January 1999($1.5 billion in sales).

ACCOUNTING MANAGER

. Promoted to Accounting Manager within 3 months of joining the company.

. Played key role in the successful balance sheet audit of more than 200

accounts with one-month lead time.

. Successfully decentralized accounting processes resulting from company

buy out.

. Key team member in Hyperion Financial and Crystal Report writing

reporting system implementation and testing.

Education & Certifications

MBA in Marketing, MBA in Accounting

University of Phoenix - Memphis, TN

BBA in Accounting

LeMoyne Owen College - Memphis, TN

Professional certifications and Affiliations

. Certified Sarbanes Oxley (CSOX) Professional, SOX Institute .

Certified Scrum Master (CSM) . Project Management Certificate candidate .

Green Belt Certification candidate

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