Customer Service Manager

RYAN R KIRK

**** **** *** ********, ** ***** 361-***-**** ***********@*****.***

I am currently the District Trainer and Sr. Recruiting Manager here at Farmers Insurance and I am

effective here but our legendary District Manager has retired and our office is closing. So today I am seeking

another lifelong career opportunity in the Richmond area. Travel will not be a problem.

I am a driven and self motivated individual that is moved by both personal and company goals. I am “the”

guy that will get you results and will continuously be the hardest working person your team. Progress and

continued improvement is my main goal both in my personal and professional life. I believe you can never stop

striving for advances. I have always been the director or leader in every role I have taken, from captain of my

basketball teams to becoming the person that people expect results from as the District Trainer and Sr. Recruiting

Manager at Farmers. I am a principled and ethical person and I make it a priority to lead by example. I worked

many years as an Operations Manager therefore thinking on my feet, always looking for improvements and never

settling for average is second nature. I managed and scheduled over 70 employees and handled the P&Ls during

my time as an Operations Manager. Communication is extremely important to me. I know how vital it is to

establish communication in any profession and how the building of relationships cultivates business on all fronts.

When I work for a company I take pride in that company and uphold its values at all times no matter where I am. I

will be the motivator for all junior management and Employees. I will be very effective in all areas and push for

progress in every way possible. I think satisfaction and success go hand in hand. I am passionate about what I do;

I’ m dedicated to who I work with and who I work for. I will always be the difference in any role I am in. Loyalty

and honesty are characteristics I feel like define me as a human being and I never stray from them. I don’t talk I

act I don’t say I show I don’t promise I prove. If you give me the chance then I will be able to prove that to you.

My wife and I moved from our hometown in Corpus Christi, TX to Richmond, VA to grow as individuals

and as a happy married couple and to further her Career. We can’t wait to spend many more years developing and

learning the culture here in Virginia and I hope I can be doing that with your great company. I would love to get

the chance to learn more about the position and welcome the opportunity to meet with you.

Thank you and call me at any time. 361-***-****

RYAN R KIRK

1214 Park Ave Richmond, VA 23220 361-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

Farmers Insurance Group, Richmond, VA

District Trainer and Sr. Recruiting Manager April 2013 - Present

•Recruiting Insurance Agents

•Manage all office administration and policy

•Strong communication and relationship management skills

•Train and mentor junior team members in proper procedure

•Recruiting District and Agency Positions

•Performed all interviews for the District office

•District SIMS Specialist

•Reserve Agent Trainer

•Manages all candidates in ACE

•Manages Exam FX account for the district

Jason's Deli, Richmond, VA

Operations Manager June 2012 - April 2013

•Responsible for all quality and safety measures

•Hired, Scheduled and managed staff over 70 Employees

•Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner

•Investigate and resolve complaints regarding food quality, service, or accommodations

•Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

•Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted

•Maintain food and equipment inventories, and keep inventory records

•Schedule staff hours and assign duties

•Count money and make bank deposits

•Establish standards for personnel performance and customer service

Jason's Deli, Corpus Christi, TX

Operations Manager May 2008 - June 2012

•Grew our restaurant to over $3 Million annual sales and records/ awards for the best store in the company

•Hired, Scheduled and managed staff over 70 Employees

•Managed and responsible for P&L

•Marketing Strategies

•Investigate and resolve complaints regarding food quality, service, or accommodations

•Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

•Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted

•Maintain food and equipment inventories, and keep inventory records

•Establish standards for personnel performance and customer service

EDUCATION

Incarnate Word Academy High School, Corpus Christi, TX

Del Mar College, Corpus Christi, TX

•Associate Degree of Business Administration and Management

•Sales and Marketing Strategies

•Accounting

•Management and Supervision

•Financial Management

•Human Relation skills and approach

•Government and State Regulations

ADDITIONAL SKILLS

•Licensed Life and Health Agent

•Licensed Property and Casualty Agent

•Currently working on Series 6&63

•Eagle Scout

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