Operations Administrator
Resume:
SANDRA M. GELUSO
Oceanside, California • 619-***-**** • *******@*****.***
www.linkedin.com/in/sandrageluso/
*OPERATIONS ADMINISTRATOR*
Self-starter committed to consistently exceeding expectations. Results-driven, team contributor known for routinely meeting deadlines. Demonstrated leadership through the complete oversight of key functions, including operations management, policy and procedure, budget management, business development, recruitment, process mapping, event planning, systems management, insurance administration, training and development and human resources administration. Versatile and able to work with a diverse client base.
*PROFESSIONAL EXPERIENCE*
RIGHTWAY GATE, INC. - CARLSBAD, CA • APRIL 2006 – NOVEMBER 2013 • OPERATIONS ADMINISTRATOR
> Fueled corporate growth as a vital resource to the company CEO, driving expansion to 5 subsidiary companies and increasing workforce from 12 to 50+ employees in the U.S., Europe and India.
> Responsible for administrative operations including establishing and enforcing policies and procedures.
> Oversaw and administered comprehensive human resources and personnel functions, including recruiting, new employee orientation, benefits management, insurance administration, payroll oversight and terminations.
> Performed facility management functions including building security and maintenance for a 16K square foot building with warehouse.
>> SELECT HIGHLIGHTS
o Managed billing for a subsidiary with over 300 clients, ensuring the accuracy of all invoices.
o Streamlined recurring tasks, including recruitment of new employees and billing reports by creating Excel spreadsheets with pivot tables, email templates, Outlook tasks and checklists.
o Scheduled such projects as security alarm testing, construction, HVAC, plumbing, and phone database upgrades at low-peak times to avert interruptions to building tenants.
o Maximized procurement budget by identifying cost-effective supplies and services, ensuring compliance of all vendors with relevant city, state, and federal laws.
o Streamlined annual open enrollment processes for insurance to enable completion in one week while still adhering to state & federal regulations.
o Saved $100 per hour by learning to program company phone systems through self-study.
o Planned all company events including annual holiday dinners from venue selection and budget negotiations to alcohol allocation and final payment for services.
UNIVERSITY OF CALIFORNIA, DAVIS: CAMPUS EVENTS & VISITOR SERVICES - DAVIS, CA • APRIL 1999 – MARCH 2006 • MANAGER
> Managed the team responsible for processing all reservations from the 27,000+ students, staff, faculty and alumni to use any facility on campus. On average, there were 500+ events per day that ranged from 2 to 50K+ attendees.
> Secured appropriate venues for each event and disseminated the specific policies and procedures unique to each facility.
> Responsible for securing space for all of the major annual events occurring on campus including commencement ceremonies for over 7,100 graduates and chancellor-sponsored events such as the Distinguished Speaker Series.
> Hired, trained, evaluated and managed an 8-person team of personnel and student employees.
> Established guidelines for facilities and service use and trained campus affiliates on policies and procedures.
>> SELECT HIGHLIGHTS
o Mediated issues between campus clients and service units, demonstrating effective communication and problem resolution skills.
o Updated facilities database with relevant details about rates, type of event, and other key details.
o Oversaw coordination of event sponsored by a student organization featuring former President Bill Clinton.
o Increased the number of faculty and staff served from 16K to 20K with no additions to the staff after the installation of a new event database. Led monthly training sessions to educate designated personnel to effectively use the new event management database.
o Contributed to the design and development of events classes offered on campus and responsible for all updates of the online operations manual.
o Recognized as part of a department-wide honor received from the Vice Chancellor for the division’s successes in strategic planning and creative budgeting.
o Promoted to Department Manager in 2002.
UNIVERSITY OF CALIFORNIA, DAVIS: UNIVERSITY EXTENSION AG UNIT - DAVIS, CA • JUNE 1998 – APRIL 1999 • SENIOR CLERK
> Performed clerical and reception duties including word processing, spreadsheet generation and manipulation, creating and editing correspondence, assisting in coordination of courses, data entry, filing, faxing, screening and sorting mail, answering a multi-line phone and providing customer service to clients nationally.
> Supervised temporary employee and served as back-up supervisor of 5 students.
UCLA: OFFICE OF INTELLECTUAL PROPERTY – LOS ANGELES, CA • FEBRUARY 1997 – MARCH 1998 • ADMINISTRATIVE ASSISTANT II
> Provided administrative assistance for the director and other department staff in the areas of Clinical Trials, Government Contracts, Copyrights, and Intellectual Property. Hired and trained student staff.
> Duties included data entry, word processing, document editing and review, screening calls, preparing packages for courier pickup, sorting mail, faxing, filing and providing customer service to university staff, faculty, principal investigators and agency representatives.
> Performed daily searches on department database and worked with Word on a daily basis.
UCLA: OFFICE OF CONTRACTS AND GRANTS – LOS ANGELES, CA • FEBRUARY 1996 – FEBRUARY 1997 • RECEPTIONIST/FILE CLERK
> Served as receptionist and file clerk for department with over fifty members and four sub-units as well as performed and maintained over 10,000 files for UCLA’s research department.
> Filled in as director’s assistant and kept track of schedules and calendars for the director and five Contract Officers.
> Arranged and coordinated meetings, made travel arrangements, created, edited and prepared correspondence and provided administrative support for the director, the four Technology Transfer officers and the five Contract Officers.
> Created a more efficient way to maintain the filing system and keep track of file location by using a hand-held electronic scanner.
>> SELECT HIGHLIGHTS
o Improved procedure to track contracts and grants files by using an electronic barcode system.
*EDUCATION AND TRAINING*
> University of California, Davis, California – Bachelor of Arts in Psychology
> Sacramento State College of Continuing Education – Professional Meeting Planning Certificate
> UC Davis Extension – Management Development Program
> UC Davis Staff Development – Supervisory Series
*PROFESSIONAL DEVELOPMENT*
> Co-Creator of Event Planners’ Exchange
> Co-Chair of Annual Caterer & Vendor Showcase
> Computer Basics Class – Created and taught class for co-workers based on everyday computer usage and needs
*AWARDS*
UC Davis - Office of Administration: Award for coordinating Event Planners’ Exchange - 2003 and 2005
*TECHNICAL SKILLS*
> Software
o Advanced Knowledge of: MS Office: Word, Excel and Outlook
o Experience with: QuickBooks, Adobe Photoshop, PowerPoint
> In-house Databases
o Admin, Domain Admin, Modern Bill, FoxPro, Campaign, RMS, CEVS
> Telecommunications
o Inter-Tel 5000 (phone database)
o MS Outlook
o Gmail
o Hotmail
o Eudora
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