Customer Service Sales
Resume:
MA. KARINA DE JESUS REYES
A fun loving professional individual who has a genuine interest in working with and helping customers.
An individual who understands the importance of appearance and behavior in creating a positive
impression in any face to face role. Good at working quickly, accurately and within strict guidelines, on
top of this I am able to prioritize a busy workload.
PERSONAL DETAILS
Address: 33 Domingo St., Carmel 2 Subd., Congressional Avenue, Quezon City
Contact Number: +639*********
Birth date: October 10, 1986 TIN: 388-771-208
Birth Place: Manila SSS: 33-9111583-4
Age: 27
Sex: Female
Civil Status: Single
Religion: Roman Catholic
Citizenship: Filipino
EDUCATIONAL BACKGROUND
2005-2009 BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
University of the East Manila
2003-2004 BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
St. Paul University of Quezon City
1999-2003 SECONDARY EDUCATION
St. Paul University of Quezon City
1994-1999 PRIMARY EDUCATION
Holy Spirit School Ilang-Ilang, Quezon City
1990-1994 PRIMARY EDUCATION
Sienna College Del Monte, Quezon City
SKILLS SET
• Technically savvy
• Work well in providing all facets of computer support such as troubleshooting, installations, and maintenance
• In-depth knowledge and understanding of numerous software packages
• Willingness and ability to work independently and as part of a team
• Ability to understand written words, sentences and paragraphs in documents related to work
• Ability to type at least 45+ wpm
TECHNICAL SKILLS
Operating Systems: MS Windows NT/2000/XP/Vista, Mac OS
Project Management Tools: Microsoft Office, Open Office
Graphic Development Tools: Adobe Photoshop, Macromedia Flash
Networking: TCP/IP
Languages: Javascript, HTML
CUSTOMER SERVICE
• Excellent communication and presentation capabilities
• Meeting customer expectations in areas such as timeliness, quality and consistency
• Ability to identify solutions to customers’ needs
• Building customer relationships and loyalty
• Handling and recording cash payments from customers
TRAINING
October 2007 – March 2007
Student Records Office, University of the East Manila
Office Assistant
• Meeting and greeting clients and visitors to the office
• Typing documents
• Printing, photocopying, filing and scanning
• Answering phone calls and responding to their incquiries
• Organizing student records
WORK EXPERIENCE
June 2004 – October 2004
Jollibee Foods Corporation
Edsa Muñoz, Quezon City
Service Crew
• Provides quality service to customers
• Take menu orders from customers and promptly serve them
• Calculating customer’s food bills and collecting payments
October 2009 – May 2011
Freelance Information Technology Consultant
• Provide basic services and solutions for the home and small business by offering technical solutions that fit
the needs of the home user
-PC and laptop networking and wireless networking
-PC, laptop and PDA’s software installation and configuration
-Networking hardware (routers)
-Printing and Scanning
-Back-up and recovery solutions
December 2010 - May 2011
Spi Global
Welcome Rotonda, Quezon City
Technical Support Representative
• Provides computer help desk support via telephone communications with end-users
• Performs diagnostics and troubleshooting of network system issues
• Documents help desk reports and resolutions
June 2011 to present
Cookie’s Beauty Kit
Home-based / Online business
Owner
• Sells pre-owned, surplus and brand new clothes, shoes, bags, accessories, beauty products and other items
online, through bazaars, school fairs and holiday events
• Responsible for maintaining contact with customers from start to finish of product including, but not limited
to custom orders, concerns, request to information and shipping inquiries
• Experience in social networking as a form of successful advertising for my shop
• Develop and execute marketing strategies for new business and gain new customers
• Participated as a vendor in multiple trade fairs, school fairs, fund raiser events, and holiday events
• Responding promptly to customer inquiries in person or via telephone, letter and email – always in a
professional manner
Pet Care
Owner
• Maintains pets (Persian cats and French bulldog)
April 2014 to present
Prince Motor Corporation
Commonwealth, Quezon City
Sales Professional
• Understands automobiles by studying characteristics, capabilities, and features; comparing and
contrasting competitive models; inspecting automobiles.
• Enhances dealership reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting
prospects at community activities; greeting drop-ins; responding to inquiries; recommending
sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and
interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives;
explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or
purchase contracts; explaining provisions; explaining and offering warranties, services, and
financing; collects payment; delivers automobile.
Special Skills/ Interests: movies and music, playing the piano, surfing the internet, reading books and
magazines, working with a range of media, including photography to create final artwork,
playing online games, doing household chores, cats, driving
Advocacies: Animal rights
CHARACTER REFERENCES
Kathrina Brion
Ground Stewardess
Philippine Airlines
Ricabel Waje
Web Assistant
5th Avenue Electronic City
Ramonna Morfe
Nurse
World Citi Medical Center
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