Office Staff Manager
Resume:
Whitney Mills
Oceanside, CA 92057
*************@*****.***
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Accomplishments/Qualifications:
* ***** ******** * **** 5 doctor veterinary hospital (open 7 days a week)
AAHA accreditation – Responsible for entire process (over 900 standards) of becoming accredited
HR management-payroll, talent acquisition and training, benefits, scheduling, quarterly coaching and disciplinary procedures
Financial reporting and planning, bookkeeping
Experienced and skilled veterinary technician
Helped employer with the problems associated with having a new building constructed on site while remaining open for business
Ability to prioritize and remain focused on the essence of an issue
Skilled at learning new concepts quickly while working well under pressure
Excellent client service
Disaster Service Worker for the State of California
OSHA compliance
Computer Programs:
AVImark, Cornerstone, DVMax, Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook, Publisher), Adobe Acrobat, QuickBooks.
Technology Skills:
Computer networking, VoIP phones, computer and printer maintenance, alarm systems, online credit processing and security, can learn new programs quickly, online processes/programs.
Knowledgeable with the following Laboratory Equipment:
Chemistry and CBC analyzers (Abaxis, Abbott, Idexx), Idexx Coag Dx Analyzer (PT/aPTT), Abaxis iSTAT (Acid-base, blood gas, electrolyte, chemistry, and hematology), microscopes, different types of POC assay and ELISA devices (HWT, Parvo, FeLV/FIV, Lymes).
EXPERIENCE:
Pacific Animal Hospital
05/2007-05/2014 Practice Manager Oceanside, CA
Major Accomplishments:
Created a computerized and tag system for the hospital inventory and was able to decrease the costs of inventory by more than 20%.
Consistently problem solved IT issues and computer problems without the need for outside help, thus saving money for the owners.
Successfully assisted the owners in modifying the ProSal pay of veterinarians by categorizing treatments/diagnostics and changing payout based on category. Accurately tracked and reported the monthly production of associates.
Created a hospital scorecard to accurately reflect financial status of the hospital every day.
Successfully obtained the AAHA accreditation (900 + standards; only 15% of hospitals in USA are accredited), and Cat Friendly Practice recognition (staff training and awareness of feline patient differences, feline advocacy).
Spearheaded the change from paper medical records to paper light medical records (EMR).
Human Resources: Interviewed, hired and administered disciplinary procedures and dismissals; conducted employee reviews; Assisted in acquisition and distribution of employee benefits; Maintained employee records according to state law and HIPPA; Responsible for the schedule of 20+ employees; Arranged, created material for and lead weekly staff meetings.
Financial: Daily deposits and reconciliation; A/R, payroll, and revenue reports.
OSHA and Regulatory Procedures: Maintained OSHA compliance; ensured practice was compliant with state and federal laws; controlled substance reporting (CURES).
Building Maintenance: Responsible for all aspects of janitorial services; physical building inspections (City, Elevator, Waste Water, etc.) and corrections.
IT Maintenance: Ensure all computers and networks are in good working order, correct issues as they arise; maintain software updates; install new equipment as necessary; T1/ VOIP phone system management – updated system and extensions/users and customer messages, updated call routing.
Client Services: Ensure positive client experience; client complaint resolution; management of front office staff and procedures.
Patient Care: Maintained/responsible for ensuring high quality of care; technician supervision and training; worked as a technician when needed.
Inventory: Maintained hospital supplies and drugs to ensure optimal turnaround time; worked with various vendors; researched new products; quarterly and year verifications; office supplies.
Veterinary Specialty Hospital
02/2006-05/2007 ICU & Internal Medicine Technician, IM Client Liaison Sorrento Valley, CA
08/2003- 02/2006 Surgery Technician Rancho Santa Fe, CA
Accomplishments:
Successfully assisted in the understanding, training and usage of the new software for the entire hospital when hospital changed patient software.
Created a new IM Client Liaison position for internal medicine when problems were identified.
Duties: Laparoscopic and endoscopic procedures: all treatments associated with hourly ICU patient care: peripheral, jugular and sampling catheter placement, critical care monitoring, transfusions and fluid therapy, CRIs, CVP monitoring, laboratory procedures, blood pressure monitoring, oxygen therapy; digital radiography; fluoroscopy; assisted interns with daily SOAPs and updating rDVMs; assist it with intranet creation; created hospital forms and client handouts; assisted surgeons with appointments; client communication and education; anesthesia induction, monitoring (ETCO2, BP, Spo2, ECG) and recovery; surgical assisting (proper sterile technique); instrument preparation (cleaning and sterilizing); assisted with drug study participation (Previcox).
California Veterinary Specialists/North County Emergency Animal Clinic
01/2002-07/2003 Office Manager Murrieta, CA
04/2000-01/2002 General Office Manager/Internal Medicine Technician San Marcos, CA 1997-04/2000 Emergency Technician San Marcos, CA
Accomplishments:
Created and managed the medical records department including transcription and ensuring rDVMs were updated on cases every day.
Duties: accounts payable and receivable; daily accounting and banking; human resources; client complaint resolution; hospital and equipment maintenance; QuickBooks and accounting; supervisory duties included client services and office staff; assisted in endoscopic procedures (patient setup, equipment use, specialized equipment cleaning); patient imaging (ultrasonography and radiology); chemotherapy administration; client education; assisted in surgical procedures (preparation of patients for surgery, monitor anesthesia, postoperative recovery, instrument cleaning and sterilization); hospitalized patient care including intravenous catheterization and drug administration; patient triage; laboratory equipment use and laboratory sample acquisition; client service.
-Education:
Torrey Pines High School Graduated
Mira Costa Community College Completed 2 years
Affiliations:
Disaster Service Worker DSW Card 04/2014
Oceanside Community Response Team Member (CERT) 03/2014
Veterinary Hospital Managers Association
Alley Cat Allies
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