Accounts Receivable/AP, Licensed Bill Collector, ServSafe Certified

Hello, my name is Johnny I believe I would make a great fit your company.

I am personally motivated, driven, have a go big or go home motto for myself and for any client I deal with. I literally will go big for the client and figure out the solution to any problem--I strive to have as much company knowledge as possible when beginning a position--yet, even when the answer isn't clear to myself I never hesitate to find out how to get the Customer a clear answer--which brings them peace of mind 100% of the time.

Attached I have my resume which includes my 5+ years of Customer Service/Supervisory experience.

I have strong experience with client relations, clerical tasks, AR/AP, collections, cost management, required daily goals, leadership along with following up with leads as well and cross-selling. I love people and have a strong presence with every culture.

Please consider me.

I know I would make a welcome addition!

JOHNNY PARKER

Cell: 559-***-****

Email: *********@*****.***

OBJECTIVE:

My objectives are to provide profound service to every client. Maintaining existing client

relationships and establish new client relationships is what I strive for. Also-- to work

sincerely and fervently to educate clientele while embracing the quality of our services.

QUALIFICATIONS:

- 5+ years - Customer Service (Customer Satisfaction & Preservation)

- 5+ years - In-bound/Out-bound Calling

- 5+ years - Cash handling experience

- 5+ years - Promoting & Advertisement

- 5+ years - Invoicing and Docmentation

- 5+ years - Safety Regulation

EMPLOYMENT:

02/14 - Present - Professional Bureau of Collections of Maryland INC - Licensed Bill

Collector

In this position it was my duty to accurately document all client interactions, in-bound

and out-bound calling, updating client accounts, processing ACH checking payments,

carefully following managment reviews, following up on client promises, negotiating the

best possible arrangment for accounts receivable, skip-tracing, following and memorizing

FDCPA guidelines and state laws. I was extensively cross-trained to work different

aspects of the office which included various clerical tasks, accounts payable, general

ledger, and payroll. Every month sales goals had to be made, and it was my job to make

sure this happened.

11/09 - 02/14 - Wal-Mart - Customer Service Supervisor

In this position I Manage the front-end of Wal-Mart. As a Supervisor from anywhere to

20-30+ people a day it is my job to ensure things run smoothly. It is my priority to make

sure Cashiers are served their required change, front-end appearance is kept at an

optimum level, following health and chemical waste laws, qualifying customers for credit

cards, attentively processing and wiring money, maintenance of confidential documents,

handling customer and associate issues in an ethical manner, training new associates, and

filling in myself in times of low staff turnover. This was a fast-paced position, but fast

paced never meant less quality of service.

08/10 - 04/11 - AAA - Sales & Service Associate

As an employee of one of the most complementary Auto Insurance Providers I was able

to assist in direct contact with clients. This position called for seating customers

attentively, making sure clients were being seen in a timely order, processing DMV

transactions for AAA members, processing International Driving Permits(IDP), taking

passport photos, invoicing travel arrangments, cash handling, problem solving, multi-

tasking, taking in-bound calls, making out-bound calls, and processing credit card

applications-- along with grasping the constantly changing company guidelines and

routines while communicating these to customers.

EDUCATION:

08/13 to present - FRESNO CITY COLLEGE – Majoring in -- Food and Nutrition

(Dietary Supervisor)

08/13 - Throughout Semesters(Volunteer) - Avalon Health Care - Dietary

Supervisor

As a Dietary Manager/Supervisor in training it is my job to properly handle and delegate

confidential patient files, cost-management, enssuring physicians orders are followed and

filing is kept current, interviewing patients for food preferences, insuring inventory is

non-expired and fully stocked, placing orders when necessary, and ensuring food safety

regulations are followed by staff. This position required poise, attention to detail, and

multi-tasking.

PERTINENT SKILLS:

- Licensed Bill Collector

- ServSafe Certified

- Can type 65+ words a minute

- Bilingual

- Extremely adaptable, fast-paced, polite

- Eloquent

- Microsoft Word, Office, Excel Proficient

REFERENCES:

Reference #1 --- Eddie Moreno 310-***-**** --- Independent Contractor

Reference #2 --- Crystal Nunez 559-***-**** --- Personal Banker

Reference #3 --- Sherrie Harmon 559-***-**** --- Long-time friend/Health-Care

Supervisor

Contact this candidate