Customer Service Representative

KATRINA BALTAZAR MISSION

*** ******** *** *****,**** City

090******** / (043-*******

***************@*****.***.**

OBJECTIVE

Position that will enable me to use my skills and contribute positively to the company’s goal.

PROFESSIONAL EXPERIENCE

Customer Service Associate

ECE Consulting Group

September 24, 2013 to present

Inbound order-taking for a fast food restaurant in the US

Customer Service Associate GE Capital Retail Bank

April 2012 - May 2013

• Assisted customers with their credit card account services

• Handled inquiries from cardholders regarding financial and account maintenance concerns

• Handled Business Accounts and Escalation Unit for a specific portfolio that manages billing, discounts,

purchases and promotion concerns for business units and home consumers

Relationship Manager Firstsource Solutions Ltd.

February 2011 - April 2012

• Responded to customer’s billing inquiries and transaction disputes professionally

• Processed payments and collections

• Activated credit cards and provided card benefits to build advocacy

• Upselled suitable products that suits customers’ needs

Customer Service Representative Teletech Holdings

May 2008 - November 2010

• Responded to customer’s billing inquiries for telephone lines, mobile and internet services

• Responded to Prepaid activation requests and new accounts application.

• Resolved customers’ issues professionally that will build their loyalty and advocacy

• Gave information and upselled suitable products that suit customers’ needs

• Handled E-mail and chat support inquiries

• Provisioned error – orders as part of back office functions

• Processed collections and payments

• Sales and order management for telecom products

EDUCATION

Bachelor of Science in Commerce, Major in Business Management

De La Salle University-Lipa

Mataas na Lupa, Lipa City

Graduated on March 30, 2007

SKILLS

• Excellent Communications Skills in English and Filipino

• Proficient in Microsoft Word, Excel, DOS, Powerpoint, Pagemaker

• Proficient in Phone Customer-Support, Order-Entry, E-mail-handling and order-processing

REFERENCES

Available upon request.

Contact this candidate