Customer Service Data Entry

Keshia Shackelford

**** ***** ******* *** *******, TX 75040 - 972-***-****

***********@*****.***

OBJECTIVE

To obtain an accounting position that allows me to utilize my current skills, knowledge, and experience to progress within a company that will give me the opportunity to develop my professional career.

EDUCATION

2012 Graduate of Notre Dame College, BA in Marketing & Accounting Cleveland, OH

Terminix- Lewisville, TX March 2014- June 2014

Saves Representative

•Customer Service

•Customer Retention

•Restore Value in services provided

•Discount Services to retain customer relationship

•Schedule services for pest control

•Take customer complaints and pass the information on to local branch

Red Robin-Garland, TX (Part-time) Aug. 2012- April 2014

Host/ Server

•Properly greeted and escorted guests to tables

•Promptly provided service to customers; take orders, served food and beverages

•Informed customers of house specialties

•Provided menu counts to the back of the house

•Assist servers as needed; setup and cleared tables

NATIONSTAR MORTGAGE, Lewisville, TX FEB-2013 TO DEC-2013

LOAN COUNSELOR

•Works with Customers to resolve delinquency and avoid default or adverse action

•Notate customer arrangements in Collection system, reason for delinquency, and any foreclosure alternatives offered to member

•Obtain detailed financial information from delinquent customers and analyze information gathered to determine optimal solutions for curing delinquency

•Assists Customers in processing mortgage payments; review mortgage documents

•Communicates external loss mitigation options, including, but not limited to: Making Home Affordable Program such as HAMP, HARP and HAFA

•Analyzes Customers’ financial situation and recommends appropriate forbearance action

PFSweb/Sephora Account-Dallas, TX Oct. 2012-Feb. 2013

Call Center Online Customer Service Agent

•Provided support to customers via telephone, fax or e-mail on a daily basis

•Process customer orders through the order entry system, verifying pricing, quantities, part numbers, and routing

•Provided efficient pre- and post-sales support to customers to satisfy their needs

•Provided information on products, programs and promotions

•Resolved all online and in store issues for clients

•Completed special tasks as assigned

Ashley Stewart-Richmond, OH (Part-time) Oct. 2011-Aug. 2012

Sales Associate

•Greet customers upon entrance of store

•Assist customers to find the goods and products they are looking for

•Answered questions from customers

•Stocked shelves with merchandise

•Gave advice and guidance on product selection to customers

•Kept up to date with special promotions and putting up displays

•Balanced cash registers with receipts

Notre Dame College-Cleveland, OH Aug. 2008-Feb. 2012

Work Study Office Clerk

•Answering office telephones and taking messages

•Provide assistance to callers and walk-in visitors regarding housing policies, procedures and associated concerns

•Provide clerical assistance such as copying, collating, typing and filing for departmental and professional staff

•Make deliveries to and from various campus offices

•Performed data entry; processed transcripts; filing

•Assisted students with resident life issues

EXTRACURRICULAR ACTIVITIES

Notre Dame College Cheerleader 2009-2010

Black Scholars 2009-2010

African American Hope Society 2008-2010

SKILLS

Microsoft Word, Excel, PowerPoint Presentation, Outlook data entry, 50 wpm, faxing, filing, basic phone support

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