Customer Service Sales

Vicki L. Marles

(Cell) 225-***-****

Email: **********@*****.***

SUMMARY

Experienced professional with a successful career in Disaster Recovery,

Banking, Customer Service, Development, and Administration who excels at

interfacing with others at all levels to ensure organizational goals are

attained. Possess excellent interpersonal, analytical, and organizational

skills. Excel within highly competitive environments where leadership

skills are key to success. Effective Team Lead with the skills necessary to

direct, train, and motivate staff to its fullest potential. Member of the

historic Road Home Program Team which assisted homeowners in the rebuilding

and returning to their homes after Hurricane Rita and Katrina. Successful

car saleswoman who made saleswoman of the month my first month.

CERTIFICATIONS AND TECHNICAL SKILLS

Proficient in Microsoft applications / Business development skills /

Mortgage specialist

PROFESSIONAL EXPERIENCE

J P Morgan Chase Monroe, LA August 2013 - Present

Operations Associate Post Production Department/ DDC

. Ensured FHA/VA/Conventional loans closed within HUD/VA and federal

government guidelines.

. Work Special Projects, and reports. Clear exceptions, Title Policies,

Security Instruments, POA, Modifications, CEM, CO-Ops, Mortgage2, Gap

Mortgages, Subordinate Mortgages.

. Call Title Companies and County Offices to try to obtain the missing

documents if they are not on Ivault, Federated Search, or county

website.

. Meet all deadlines.

Road Home Program Disaster and Recovery Baton Rouge, LA MARCH

2012 - July 2013

Analyst II Alpha Consulting Group

Analyst 2 is responsible for processing applications with the functional

area with limited supervision. They will maintain a complete understanding

of all applicable "Program" policies, requirements, and procedures and

review all cases with the guidelines established. Analyst 2 may also

provide support with day-to-day project management activities for a

functional area, which may include sub-contractor monitoring, reporting,

and applicant consultation services, as applicable.

CarMax baton Rouge, LA May 2011- March 2012

Senior Sales consultant Assist customers with the purchase of their pre-

owned vehicles of their choice.

Wells Fargo Bank, NA Baton Rouge, LA

August 2010- May 2011

Mortgage Loan Document Specialist

Recruited as member of Wells Fargo Home Mortgage and positioned within

Centralized Fulfillment based on demonstrated ability to thrive within a

constantly changing environment, communicate information effectively, and

perform during periods when business conditions demand increased

operational capacity.

. Manage an assigned pipeline of all loan types relative to the business

line.

. Ensure all work completed on time by planning, coordinating, and

monitoring daily activities.

. Maintain comprehensive knowledge of policies and procedures for loan

products.

. Ensure compliance with company policies and government regulations.

. Serve as the single point of contact for both internal and external

customers during the loan process.

. Serve as a liaison between the lender and the borrowers.

. Negotiate and determine viable solutions to make deals work while

balancing high credit quality.

. Utilize internal programs and software such as LPS and OPS to perform

loan documentation duties related to the processing and closing of the

loans.

. Perform loan documentation duties on the most complex loan packages,

including the Home Affordable Refinance Program (HARP).

. Perform loan documentation duties on Fixed and ARM loan products for

primary residences, second homes, single family dwellings,

manufactured homes, condominiums, and investment properties.

. Obtain and verify information including income documents, asset

documents, homeowner's insurance, flood insurance, property taxes,

title work, warranty deeds and deeds of reconveyance, appraisals,

operating income statements, flood certifications, subordination

requirements and employment verifications.

. Coordinate with underwriting to clear conditions obtained during

processing.

. Work directly with title companies and coordinators to order titles,

resolve judgment and lien issues, obtain subordination agreements from

second lien holders, and clear titles for closing.

. Coordinate closings with borrower and title companies and perform

closing duties including generating final payoffs, calculating closing

costs, providing closing instructions, completing HUD-1 settlement

statements, generating signing documents, and confirming appointments

with closing agents.

. Coordinate fundings by sending, confirming, and disbursing all monies

necessary to fund closed loans.

Road Home Program Disaster and Recovery Baton Rouge, LA 2007-

2010

Assistant Team Leader, QA/QC Tier II Analyst - Hammerman and Gainer (2009-

2010)

Recruited as a member of the program to assist homeowners in the rebuilding

of their homes after Hurricane Katrina

. Provided quality control by reviewing files for accuracy within

federal guidelines.

. Compiled and created daily reports for upper management.

. Assisted manager with assigning daily work flow to staff.

Strike Team Advisor Analyst II - Quadel Housing Services (2007-2009)

. Composed and created Final Closing Instructions for applicants to go

to closing.

. Trainer for New Hires.

. Handled high profile Constitutes cases.

. Created process and procedures for resolving audit exceptions for both

internal and applicant exceptions.

Aeneas Williams/Lincoln Mercury Monroe, LA 2005-2007

Sales Lady

Assisted customers with purchasing a vehicle of their choice

Chase Home Finance Monroe, LA

1998-2005

Senior Customer Care Professional (2003-2005)

Mortgage Loan Servicing Department

. Oversee and assist new hire with escalated calls.

. Crossed selling banking services and products to clientele.

. Provided counseling on loan closing and disbursements of escrowed

accounts

Government Insurer/Auditor Loan Processor (1998-2003)

Post Production Department

. Facilitated new hire training of the Government Insuring Process.

. Ensured FHA/VA/Conventional loans closed within HUD/VA and federal

government guidelines.

. Handled all escalated issues.

AWARDS AND RECOGNITION

Several Merritt raises for excellent performances

Completed 1 year mentor/prot g program nominated by Manager

EDUCATION

Professional Selling Skills, Monroe, LA

ULM, Monroe, LA

Louisiana Business College, Monroe, LA

Accounting and Finance, Monroe, LA

Neville High School, Monroe, LA

Contact this candidate