Project Technical Support

Abiodun Dahunsi; abbey

***** ********* ** #**** ******* Texas 77077 Tel: 713-***-****.

**************@*****.***

PERSONAL SUMMARY

A self-motivated and resourceful Network Administrator with an in depth

understanding in Network Performance Tuning, LAN/WAN Knowledge, with

multitask skill and Ability to initiate problem resolution and take

ownership of situation.

MAJOR ACHEIVEMENTS/ SKILLS

. Manage the Design and Implementation of Enterprise Data

Infrastructure

. Setup and Design Process for the Enterprise Technical Support

Team.

. Deployment of OS support Ticket System

SKILLS SET

. Antivirus, WAN, MPLS, BCRS Web Access, Firewalls, Load

Balancers, Websense, Switches, Circuits, Routers, Active

Directory, Hardware and Software support, Network Clients,

Printers and scanners, mobile apps and Mac OS . Setting up

Outlook and other email Client

. Re-establish project momentum, Human and capital management,

PMBOK Project Management Methodology, Microsoft Office Suite,Strategic Project to Business Alignment, IT Procedure / IT

Process Improvement

WORK EXPERIENCE

First LeaderSoft - Houston Texas: Information Technology (IT) Field

Technician May 2013 - till date

. IT Support with strong emphasis on Users.

. Support WAN, LAN, MPLS, QOS, VLAN, BCRS Web Access, MacAfee

Antivirus Repository server Switches, Circuits, routers and

switches, and patch panels as per Client Request

. Secures network by developing network access rules with ASA and

Firewalls, monitoring, control, and evaluation; maintaining

documentation.

. Resolve problems and deliver IT services to the business according

to the FLS approved IT SLA

. Account creation and application of GPO on active directory to

manage user accounts and access.

. PC repairs with adapter replacement and OS reinstallation, third

Party application, Such as Office, Map info, ArcView, AutoCAD,

Dreamweaver, Civil 3d, 3ds MAX, Creative Suite, Illustrator and

InDesign,, Buzz saw, Design Review, Adobe Creative Suite, Blue

Beam PDF Editor, Xerox and Os support Ticket System

. Support in setting up and troubleshooting network HP, Xerox, and

Sharp copiers.

. Support 700 user to ensure service delivery,while ensure ticket

system are updated as per user request and close as at when due

. Deliver all services in line with First Leader Soft IT policies and

standards

. Reconfigure and re-connect the computers, printers, monitors, and

network equipment as per request

. Assist in maintaining a clean and organized Helpdesk area.

. Support Helpdesk operations, and improvise positively where

required and support the project team.

Xpertsol Inc. - Houston Texas: Network Administrator August 2012 -

March 2013

. Designing and Manage implementation of disaster recovery

projects,which include processes and business continuity

procedures for re-establishing servers, databases, and operating

systems in the event of a disruption, both minor and catastrophic.

. Manage Network core and perimeter devices, WAN, LAN, MPLS, QOS,

VLAN, VPN,, BCRS Web Access,

. Secures network by developing network access, monitoring, control,

and evaluation; maintaining documentation.

. Manage problem tickets and work orders submitted to the IT Helpdesk

. Resolve problems and deliver IT services to the business according

to the approved IT SLA

. Escalate problem calls and work orders as required by the IT SLA

. Resolve problems and deliver IT services to the business according

to the FLS approved IT SLA

. Account creation and application of GPO on active directory to

manage user accounts and access.

Hakins Inc. - IT Consult Texas: Network Administrator Jan 2009 - Dec 2011

. Setup LAN, WAN, and the wireless local area networks (WLAN) and VPN

connections to remote offices.

. Debug network performance issues, identifying failures,

recommending upgrades, patches, and providing technical support on

projects with no direct supervision.

. Secures network by developing network access, monitoring, control,

and evaluation; maintaining documentation.

. Prepares users by designing and conducting training programs;

providing references and support.

. Upgrades network by conferring with vendors; developing, testing,

evaluating, and installing enhancements.

. Deliver all services in line with IT policies and standards

. Manage problem tickets and work orders submitted to the IT Helpdesk

. Mange network switches and other components including maintenance

of Sonicwall firewalls.

. Maintain network data system integration and expansion and

documentation of the network

. Established and builds contacts with vendors for support and

problem resolution

EDUCATION

University of Huawei China

Datacomm, IPMPLS, BGP and IPVPN Huawei (OEM)

University of Lagos

Masters. Degree Geo-informatics (MGIS)

University of Calabar

B.Sc. Degree Physics (Bachelor)

TRAINING & Certification

Cisco Certified Network Associate (CCNA)

Securing Networks with PIX and ASA Bitrax (Cisco Partner)

PMP Training Torquay Training Inst. PMP (Accredited)

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