Customer Service Manager

LaToya Woodruff 812-***-****

**** ***** **** ****, *******, NY 14228 **********@*****.***

Professional Profile

A dedicated professional with 5 years combined experience in Property

Management, as a leasing consultant, assistant manager and property

manager. Specialized in managing staff to achieve property goals. Seeking

to contribute my experience, skills, and expertise to your management team.

Manage 200 - 432 units Manage property accounts

95% to 100% occupancy rates Maintenance knowledge

Microsoft Office/Social Media Manage a property team of 8

Yardi/ Onsite Time management skills

Gracehill essential multifamily Superb customer service skills

education online training

Professional Experience

Property Manager/Assistant Manager

Tour and lease apartments

Manage property staff

Daily inspection of property and units

Purchase orders/Supply orders

Rent collections

Eviction process/Small claims court

Marketing

Handle resident issues

Customer Service Coordinator

Cash Office: count store safe, count previous day registers transaction,

double check for all correct paper documentation for each transaction, make

deposits and withdraws with the bank

Coordinate and supervise proper customer service

Make schedules and breaks

Answer and direct phone calls

Keep track of merchandise shortage

Work History

Property Manager M.H. Podell Company/Nicholas 8/2008 - 10/2012

A. Stevens Company, Bay Area,

CA

Leasing Consultant APT Staffing, Santa Clara, CA 01/2008 - 08/2008

Teacher Assistant Future Assets, San Jose, CA 10/2007 - 08/2008

Customer Service T.J. Maxx, Logan, Utah 08/2005 - 09/2007

Coordinator

Education

B.A. in Real Estate Ashford University 05/2013 - 07/2015

Studies

A.A. in Business University of Phoenix Graduated: 12/2008

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