Customer Service Representative
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B rianna M. Robinson
I rving,tx 75062
Phone: 940-***-****
E-mail: ******************@*****.***
Objectives
To obtain a position where I can use my acquired customer service skills and my Pharmacy Technician
Certification in a healthcare related environment.
Education
High School graduate (June 2011), John. H. Guyer High School, Denton TX
G raduate of Pharmacy Tech Program at the Advanced Technology Complex in Denton ISD.
L icensed and Certified Pharmacy Tech– PTCB (Sep 17, 2011)
E xperience
C lub Demonstration Services(12/2011 – 7/2012)
(Southlake, Texas)
Sales Advisor/ Food demonstrator
P rovide food and beverage samples to Costco members and encourage purchase of featured items.
Demonstrate specific household products to Costco members and encourage purchase of featured
i tems.
Led team in positive customer feedback and sales numbers.
Mentored new employees
Roanoke Pharmacy & gift shop (09/2012- 11/2012)
(Roanoke, Texas)
C lerk
Took prescription refills from patients and ordered stock for the pharmacy.
Talked to doctor’s offices and insurance companies in regards to patient’s needs.
G reeted customers when they first entered the building.
F EMA ( 11/2012- 01/2013)
(Denton,Texas)
Helped effected people of hurricane Sandy apply for governmental assistance in their area.
Updated persons on the status of their applications for governmental assistance.
DaVita Rx (01/2013- 03/2014)
(Coppell, Texas)
Customer Service Representative (mail order )
Refilled prescriptions for dialysis patients.
P rocessed prescriptions that needed to be discontinued for the patient.
Sent request for new or existing prescriptions to the patient’s doctor.
Updated any changes to the patients account such as address, phone and/or insurance information.
Aegis (5/2014- current)
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(Dallas,TX)
Customer service for Humana (insurance)
P rocess billing info for premiums
Advise of prescription claims/copayments
Sent request to cancel/disenrollment of policies
Updated any demographic and/or billing issues
Set up credit/debit cards and bank account info for monthly deductions
Look up doctor info (including CAS number) and network contracting info
Advise members of policy and plan benefits
Skills
Excellent communication skills
Outstanding customer service
Good interpersonal skills
Commonly exceed expectations in productivity
Adept at office technology (Microsoft Office – Word, Excel, PowerPoint, Publisher; Microsoft
W indows; Internet Explorer)
T ype 40 wpm
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