Customer Service Representative

George Garcia

***** *. ********** ***.

Kerman, CA 93630

559-***-****

SKILLS

. Knowledge of Microsoft Suite (Word, Excel, PowerPoint, Access and

Outlook)

. Bilingual in English/Spanish

. Excellent communication

. Knowledge of medical terminology

. Team player

. Detail oriented

. Efficient problem solver

. Ability to learn new procedure

. Filing

. Type 45 wpm

. Process Correspondence

. Proper phone etiquette

. Record keeping

EXPERIENCE

. Assigned to work the Bilingual telephone line

. Processed all contracted interpreter timesheets

. Resolved payroll issues

. Assisted auditors and district attorneys by translating document with

clients for the Fraud Unit

. Processed accounts receivable/accounts payable in a biweekly basis

. Maintained and processed data sheets

. Received and requested orders for office supplies

. Performed Data entry and inventory control

. Resolved customer inquiries via telephone

. Identified and addressed customers need for satisfaction

. Input all data in county system

EMPLOYMENT HISTORY

Caregiver, In-Home Supportive Services, Kerman, CA

11/09 - 06/12

Extern - Training, Galen School for Medical Assistance, Fresno, CA

11/08 - 08/09

Office Assistant III, County of Fresno, Fresno, CA

06/99 - 10/06

Material Management, Apollo Dental Products, Clovis, CA

07/98 - 06/99

Customer Service Representative, PG&E, Fresno, CA

11/97 - 07/98

EDUCATION

Medical Health and Medical Admin training, Galen College, Fresno, CA

HSD, Tranquillity High School, Tranquility, CA

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