Customer Service/ Medical Administrative Assistant

Marsha Boyd-Edwards

**** ***** ***** ****

Stone Mountain, Georgia 30083

404-***-**** (******@***.***)

Career Objective: Seeking a challenging professional position with a Healthcare Company as a Front Office

Receptionist and Medical Biller and Coder.

Skills Summary:

• Knowledge of EOB’s, ICD-9, CPT, HCPCS

• BLS CPR/AED 2014

• Medical Scheduling, Front Office Receptionist, Call Center, Data Entry

• Multi-line Telephones, Microsoft Office, excel, power point.

• Medical Records, Medisoft, EHR

• Knowledge of CPRS and VISTA Computer Systems

Education:

Anthem College Online 01/13- Present

Health Information Technology

Laurus Technical Institute 10/11 – 04/12

523 Church Street CMBC, CMOA

Decatur, Georgia 30030 Diploma

Ashworth University 08/09 – 12/10

430 Technology Parkway MBC and Medical Transcription

Norcross, Georgia 30092 Diploma

Ashworth University 01/07 – 02/08

430 Technology Parkway Health Records Management

Norcross, Georgia 30092 Diploma

EXTERNSHIP EXPERIENCE

Redan-Hairston Pediatric and Adult Medicine 03/12 – 05/12

4850 Redan Road Externship

Stone Mountain, Georgia 30083 Medical Records Release of Info.

• Pull patient charts to find medical records

• File and replace medical records into their appropriate place

• Scan medical records into a computer

• Fax medical records to release information to Physicians, Hospitals, Disability Determinations and Lawyers, or change

of physicians upon request.

• Other duties’ as required or needed in the records department or other departments

Summit Ridge Hospital 08/11 - present

Front Office Receptionist

• Greet patients/visitors/customers in a timely manner with excellent customer service.

• Answer all incoming calls promptly and with professionalism, transfer calls to the appropriate department/unit or

person(s).

• Sign in all patients/visitors or consumers for appointments/meetings

• Other duties as requested in other departments as needed.

Companion/Patient Sitter 10/10 – 10/11

• Provide personal in home care as a patient sitter and companion

• Bathing and showering and tub bath

• Grooming and shampooing assist with dressing, feeding and oral medications reminders

• Housekeeping tasks including cleaning, dusting, laundry, cooking, vacuuming, sweeping and moping.

• Grocery shopping, Doctor’s appointments, paying bills. Assist with in and out of wheelchair. Assist with walking with

or without a cane. Assist with getting in and out of bed.

• Any other duties if requested by patient or family members.

Maxim Healthcare/VA Medical Center 06/06 – 09/10

Telephone Advice Program Support (TAPS)

• Assist patients in scheduling and cancelling their primary appointments

• Responsible for the initial contact with patients over the phone, and route calls to their designated departments

• Enroll patients in their primary care clinic as appropriate and input demographics utilizing VISTA (Veterans

Information System and Technology Architecture) and CPRS (Computerized Patient Record Systems) for access to

patient information.

• Assist Doctors and Register Nurses by ordering diagnostic exams and coordinate travel of patients to the Veterans

Administration Medical Center.

• Transcribe and forward prescription for call-in refill to the pharmacy.

Cordev Staffing/Ft.McPherson 04/04 – 07/06

Switchboard Operator

• Assist soldiers and army personnel in placing calls to their homes from overseas.

• Connect calls locally and internationally through a computer terminal

• Answer frequent questions to and from soldiers and transfer to their desired departments

• Other duties as assigned

Verizon Communications 12/77 – 04/03

Directory Assistance Operator/Supervisor

• Monitored operators’ daily stats and call volume

• Prepared work schedules, assignments, and daily duties forms

• Advised managers of service failure issues, identified and resolved customers complaints

• Trained operators on developmental and professionalism skills for quality assurance

Certificate: Certified Medical Administrative Assistant (CMAA)

Honors: Dean’s List, Perfect Attendance

Affiliations: National Health career Association (NHA)

References: Upon Request

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