Administrative Assistant Customer Service

Rita S. Young

**** ****** ***, **** *

San Diego, CA 92117

Email: **********@*****.***

Cell: 619-***-****

Objective

To obtain an administrative position and utilize my data entry,

administrative and customer service experience.

Highlights of Qualifications:

. Accurate data entry. Typing 60 wpm. 10-key. Microsoft

Excel, Word and Outlook.

. Tailors communication style to accommodate a wide variety of

people.

. Excellent proofing skills.

. Organize office to maximize work flow efficiency.

. Brings sense of humor and patience to stressful working

environment.

. Working knowledge of Real Estate and banking operations.

Experience:

Cashier/Guest Services

Target Corporation

San Diego, CA

March 2011 - Present

. Respect guests by providing a friendly and fast checkout

. Scan fast without looking for bar-codes

. Bag merchandise with care and respect; by using careful, logical

bagging

. Understand and use coupon acceptance policy

. Answer guest questions promptly and accurately or find someone who can

. Resolve guest problems and complaints in a courteous manner

. Place forms of payment in the proper drawers; keep the cash drawer

secure at all times

. Keep the checkout lane and the area around it neat and clean

Administrative Assistant Top Notch Construction San Diego, CA

Dec. 2009 - Oct. 2010

. Update progress and status of open jobs on Excel matrix.

. Receptionist duties i.e. handling multiple phone lines, filing

. Receive and create work orders from property management companies.

. Fax invoices to customers. Follow up by phone to verify receipt of

fax and timely payment.

Bartender

London's West End

San Diego, CA

May 1987 - Sept. 2010

Ensure compliance of Alcoholic Beverage Control (ABC) standards through

investigation of patrons.

Maintain control and ordering of beverage inventory.

Train new personnel.

Possess and exercise good communication and interpersonal skills.

Organize and maintain a clean work area.

Provide polite, cheerful, speedy service to patrons.

Responsible for crowd control

23 years of commitment to one establishment

Handled large sums of cash and balanced register nightly

Administrative Assistant

Pacific Capital Consultants

San Diego, CA

April 1984 - April 1987

Organized and processed complex real estate application packages.

Verified that all requested forms were completed and returned in a timely

manner.

Conducted fact-finding interviews with clients.

Worked with many financial institutions in processing and expediting

paperwork.

Oversaw appraisal information and processed reports.

Made travel arrangements and lodging accommodations for senior management.

Data entry of payroll information.

Responsible for reception duties.

Data Entry Operator

Home Federal Savings & Loan

San Diego, CA

Feb. 1981 - March 1984

Audited data entries of computer terminal operators to verify accuracy.

Input information regarding all types of commercial and personal banking

accounts.

Answered telephone inquiries from other company branches.

Trained new data entry operators.

Conducted employee evaluations and counseled employees regarding job

performance.

Secretary

Darlene Reid Temporaries

Phoenix, AZ

Feb. 1980 - Jan. 1981

Wrote and edited outgoing correspondence.

Developed and maintained office filing system.

Maintained daily log of telephone calls and correspondence.

Responsible for distribution of incoming and outgoing mail.

Education

. North Phoenix High School, 1973 Graduate, Phoenix, Arizona

. Century 21 Real Estate School, 1980 Completion, Phoenix, Arizona

. Veteran's Administration, Certificate in Letter Writing, Phoenix,

Arizona

. Extensive on-the-job training in administrative assistant and

secretarial duties and responsibilities

Activities/Achievements

. Director, Tecolote Terrace Homeowner's Association. Activities

include 12 years of serving as a liaison between homeowners and

homeowner association. Work with association vendors and oversee

property improvements. Enforce association rules.

.

References

. Chris B. 909-***-****

. Samantha Senior 619-***-****

. Marci Williams 619-***-****

Contact this candidate