Customer Service Sales

MARJORIE ANNEAU

Email: *********@*****.***

**** ****** ***** ***** **. Unit #407

Orlando, Florida 32835 407-***-****

OBJECTIVE:

To obtain a challenging position with a professional organization that will enable me to utilize my

skills in sales and business retail management, customer service and marketing to the benefit both

my employer and myself.

SUMMARY OF QUALIFICATIONS:

Over ten year’s successful management operations experience.

Proven commitment to sales and business, hard working and goal oriented.

Highly motivated self starter with strong communication, customer service, interpersonal and

managerial skills.

Demonstrated ability to work constructively in fast paced and high stress environments.

Ability to identify company objectives and develop creative promotions to maximize objectives.

Skilled at handling multiple tasks and projects simultaneously.

Extensive experience in retail store sales, management, customer service, merchandising,

public relations, and advertising along with marketing techniques.

Skilled in using Microsoft Word, WordPerfect, Excel, PowerPoint, and Internet Applications.

Fluent in Creole, Knowledge of French, and Spanish.

PROFESSIONAL EXPERIENCE

BURLINGTON COAT FACTORY – Orlando, FL 2004 2012

Operations Assistant Store Manager

Responsible for the day to day management of the store.

Assists in recruiting and hiring qualified applicants to meet the department and the store needs.

Conduct orientation, train, coach, develop, and manage Department Managers and all

associates in execution of daily tasks.

Assists in supervision, staffing and scheduling of the workforce with particular emphasis in

areas such as accounting, cashiers, loss prevention, receiving, and maintenance. Ensure

compliance with payroll budgets.

Review operational repots and records to ensure adherence to Company policies and

procedures.

Monitor the accuracy of receiving, transfers, debits, /damages, returns to vendor, and charge

backs to headquarters to maintain the accuracy of the inventory.

Coordinate communication between the store and central distribution and the corporate

inventory control department.

Oversee compliance of Department Managers and all associates with established Company

policies and standards, such as safekeeping of Company funds and property, personnel

practices, security, sales and record keeping procedures.

Help solve problems that affect the store’s service, efficiency, and productivity.

Ensure that adequate security exists and that physical facilities comply with safety codes and

ordinances.

Provide and inspire outstanding services to the customers.

Oversee and participate in the preparation of merchandise displays and presentations.

Exercise judgment and discretion alone, and in conjunction with, the Store Manager,

Department Managers, and any other Assistant Store Manager, in the day to day operations of

the store.

UNITED HEALTH & REHAB ASSOCIATES – Orlando, FL 2003 2004

Assistant Office Manager

Assisted the office manager in all aspects of the office operations.

Staffed, supervised and trained office personnel.

Responsible for preparation and resolution of managed insurance claims, claim follow ups,

billing and appealing; handling a variety of projects, and negotiating insurance claims.

Responsible for accurately documentation of all information such as; (phone calls, and mail

correspondence with patients attorney and insurance)

Provided excellent customer service to all the patients.

LAW OF JOHNSON & ASSOCIATES – Fort Lauderdale & Orlando, FL 2000 2003

Legal Assistant

Oversaw the arrangement of all office operations.

Researched case laws and statutes, write memorandums, and correspondences

Interview clients and file documents with courts and government agencies.

Prepared documents and review issues.

Attended hearing and depositions and provided interpretation from Creole to English.

Maintained accounts payable, account receivable and payroll records.

LANE BRYANT – Palm Beach Gardens, FL 1997 1999

Store Manager

Responsible for full operation of the store including opening, closing staffing, service levels,

cash and inventory.

Implemented marketing strategies to increase sales, and customer service.

Recruited and trained sales associate and sales manager.

Evaluated factors related to sales performance, including year to date monthly plan, profit/loss

statement, and terms of sales and clarification plan.

Ensured store presentation is consistent with company standards.

Responsible for merchandising and expense control.

Maintained communication with District/Regional Management to stay abreast of company

initiatives.

Developed creative plans to increase store sales and decrease loss.

Built and effective sales manager and sales associate.

MERVYN’S DEPARTMENT STORE – Boca Raton, FL 1993 1997

Departments Manager

Managed daily department’s sales, handled merchandising and inventories.

Worked with store manager to meet store and individual performance targets.

Recruited, trained and supervise full time and part time employees in daily operations.

Managed departments operation, human resource, and shrink reduction plan.

Assisted in other tasks, duties, or projects as assigned by management.

Participated in community events and public relations activities to develop a positive image for

the company local community.

EDUCATION:

Bachelor of Science in International Business, Florida Metropolitan University, FL

Associate of Science in Retail Management, Art Institute of Fort Lauderdale, FL

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