Office Manager

CLAIR A. BOYER

? Lakeside, California ***** ? **********@*****.***

? Cell: 619-***-****

PROFESSIONAL OBJECTIVE

Office management position where my twenty-five years of strong office

and personnel management experience can help all practitioners achieve

strategic organizational objectives.

SUMMARY OF QUALIFICATIONS

. Nineteen years of key office management experience with two

oral/maxillofacial surgery offices.

. Six years of solid personnel management experience with a full-service

medical office.

. Flexible and results-driven professional with extensive medical

knowledge and experience performing personnel management and

supervision, benefits administration, insurance analysis and billing,

scheduling, payroll, public relations and marketing, profit and loss

analysis, and patient flow coordination.

. Possess a strong work ethic in management, leadership, training, and

organization skills.

. Detail-oriented problem solver with analytical, time management, and

patient service skills.

. Expert multitasker who juggles competing tasks in a high-volume and

fast-paced environment.

. Positive team player with excellent interpersonal and communication

skills.

. Microsoft Word and QuickBooks.

PROFESSIONAL EXPERIENCE

Partners Urgent Care

Office Manager, San Diego, California 12/13-8/14

Serve as an Office Manager for four urgent care clinics, coordinating

staffing, physician onboarding, and patient care.

. Handle all facility operations including maintenance, office and

medical supplies.

. Work with new implementation of EMR system.

. Orient new hire physicians and staff on policies and procedures.

. Coordinate staffing and engage internet scheduling for personnel in

all locations.

. Supervise front office personnel on financial aspects, collections and

insurance verification.

. Structure patient flow to facilitate timely clinic access.

. Manage timecards, payroll implementation, interviews, staff meetings

and new hire paperwork.

San Diego Gastroenterology Medical Associates

Practice Administrator, San Diego, California 8/12-4/13

Serve as a Practice Administrator for a six physician, gastroenterology

office with emphasis on business management as well as employee morale.

. Manage and oversee billing accounts receivable and claims submission

for office.

. Oversee multi-level HMO contracts, including credentialing and

reimbursement.

. Update and revise employee files with current policies and practice

rules.

. Market business by elevating employee morale toward referring

offices.

. Reduce overhead by evaluation of all suppliers with restructuring of

necessary needs.

. Responsible for business office including accounts payable, online

banking using QuickBooks. Submission of information to accountant

monthly.

. Establish an interface between practice management system and

electronic medical records system.

Hillcrest Surgical Medical Group/Pacific Bariatric Surgical Medical Group

Practice Administrator, San Diego, California 1/11 -7/12

Serve as a Practice Administrator in charge of business operations and

personnel in a surgical/bariatric practice. Working to integrate two

separate business' in to a profitable and productive business entity.

. Negotiate contract rates for reimbursement with large medical

entities, Kaiser Permanente, San Diego Pathology, Scripps, and

Anesthesia Service Medical Group.

. Supervise timely reimbursement with billing department and

providers.

. Manage accounts payable in conjunction with accountant and full

scope of expense versus profit in monthly partnership meetings.

. Present bariatric seminars in various cities to promote practice

advancement.

. Assist in creating a electronic medical records system, in

conjunction with web provider, for bariatric patient and general

surgery patients combined.

. Oversee twenty employees including hiring/firing, human resources,

and payroll.

Pacific Dental Services

Operations Manager, San Diego, California 08/09 -01/11

Serve as an Operations Manager in charge of personnel and operations for

this multi-faceted practice that includes general dentistry, orthodontics,

and specialty surgical services.

. Open new office, overseeing deadlines with stocking and delivery of

equipment.

. Hire, fire, train and oversee work functions of front office personnel

and back office dental assistants including all aspects of human

resources.

. Manage insurance claims reimbursement and oversee proper payment from

multiple insurance companies.

. Control profit/loss by managing NOI and increasing production.

. Marketing to increase referral base and patient flow to

office.Coordinate benefits with patients to maximize treatment

acceptance.

Varboncoeur, Caldemeyer, & Hiser Oral Surgery Office

Office Manager, La Mesa, California 09/98 - 7/09

Serve as the Office Manager in charge of personnel and operations for

this oral/maxillofacial surgery office that manages a wide variety of

problems related to the mouth, teeth and facial regions.

? Schedule and oversee the work functions of fifteen employees front

and back office.

? Perform human resource functions such as recruiting, interviewing,

and hiring personnel.

? Handle payroll functions and deposit funds to employees' 401K

retirement plans via an Internet submission system.

? Supervise medical billing and patient insurance claim submittal.

? Oversee all financial aspects of the business including accounts

payable and receivable

? Develop public relations and marketing materials for distribution

to dental offices and the media, which has resulted in tripling

practice profits.

* References Available Upon Request

Contact this candidate