Sales Customer Service
Resume:
TIMOTHY B. EGAN – ****
SUMMARY
• Offering ** years experience in the management of diverse hotel/motel operations, including multi-
site and full service locations.
• Qualifications in strategic planning, profit & loss, human resource training and administration,
purchasing & inventory management, customer service & guest relations, labor/cost control and
public relations.
• Achieved strong and sustainable revenue improvements in start-up, turnaround and high-growth
units.
• Assisted in developing a sales office that assists businesses with electronic payment processing.
Have assisted in generating well over 1000 new clients qualify for various electronic payment
programs.
AREAS OF EXPERTISE
• Microsoft Office, Word, Excel, Outlook, Access, Powerpoint
• SalesPro
• ACT
• CRM
PROFESSIONAL EXPERIENCE
ENERGYWISE SYSTEMS, OKLAHOMA CITY OK
INSIDE SALES REPRESENTATIVE 01/2013 – 06/2014
• Perform outbound sales call from an established database of over 15000 customers.
• Executed 100 – 150 outbound calls per day with defined goals.
• Generated an additional $125,000.00 in revenue in 2013.
TOTAL MERCHANT SERVICES, OKLAHOMA CITY, OK
INSIDE SALES CONSULTANT 08/2012 – 01/2013
• Direct inside sales position assisting new and existing businesses with payment processing.
• Assisted with training of new consultants.
• Earned recognition for highest number of accounts sold in fourth quarter 2012.
CENTRAL PAYMENT CORPORATION, SAN RAFAEL, CA
AGENT/ACCOUNT REPRESENTATIVE 01/2011 – 08/2012
• Direct outside sales position executing self generated leads.
• Successfully developed the Central Illinois area by acquiring 50 conversions to our company.
TEKCOLLECT CORPORATION, COLUMBUS, OH
FINANCIAL CONSULTANT 07/2009 – 01/2011
• Direct outside sales position working with all businesses that need assistance with bad debts.
• Assisted businesses with cash flow management and collections management.
• Worked directly with medical and dental facilities in Central Illinois.
CANDLEWOOD SUITES, PEORIA, IL
GENERAL MANAGER 07/2007 – 07/2009
• Responsible for the operation of an 83 suite extended stay facility.
• Hired and trained all employees in guest services, housekeeping and property maintenance.
• Second highest performing opening property in 2008 for the entire Candlewood Suites system.
RED ROOF INN, PEORIA, IL
GENERAL MANAGER 10/2006 – 08/2007
• Responsible for the operation of a 108 room facility.
• Hired and trained all employees in guest services, housekeeping and property maintenance.
• Ranked #9 out of 258 Red Roof Inns in 2007.
D.E.V. PROPERTIES, INC./GEM CITY HOSPITALITY GROUP, INC.
PARTNER/GENERAL MANAGER 05/1996 – 10/2006
• Responsible for the operation of two, 36 room Super 8 facilities.
• Full Profit and Loss statement responsibility for long-range planning and financial
management.
• Directly responsible for the guest services, housekeeping and maintenance departments.
• Assisted in the negotiation of financing, land agreements and vendor contracts.
• Recorded a profit in the first year of operation.
TRAVELODGE, URBANA, IL
GENERAL MANAGER 06/1994 – 05/1996
• Directed all activities for a 60 room limited service facility.
• Implemented a hands-on training policy, instrumental in developing an outside sales program.
• Significantly increased guest service scores and repeat clientele.
• Recored a record profit in 1995 for a 25-year-old location.
BEST WESTERN DES MOINES INTERNATIONAL, DES MOINES, IA
ASSISTANT GENERAL MANAGER/CONTROLLER 03/1992 – 06/1994
• In charge of day to day operations for a 144 room, full service facility.
• Directly responsible for all accounting activities.
• Directly managed the guest services, housekeeping and maintenance departments.
• Reduced losses by 20% in 1993 with effective cost-cutting efficiencies.
EMBASSY SUITES HOTEL, DES MOINES. IA
CONTROLLER 03/1990 – 03/1992
• Responsible for all accounting activities for a 234 suite facility.
• Performed cash deposits, accounts receivable, accounts payable and revenue reports.
• Supervised a staff of three.
HOLIDAY INN – UNIVERSITY PARK, WEST DES MOINES, IA
CONTROLLER/GUEST SERVICES MANAGER 04/1988 – 03/1990
• Responsible for all accounting functions of a 288 room full service facility.
• Performed cash deposits, accounts receivable, accounts payable and revenue reports.
• Directly responsible for the guest services department beginning in June 1989.
COUNTRYSIDE MANAGEMENT CORPORATION, DES MOINES, IA
CONTROLLER 08/1986 – 04/1988
• Performed all accounting functions for two full service hotels.
• Prepared all reports, journals, General Ledger, Profit/Loss Statement and Balance Sheet.
• Supervised a staff of five.
EDUCATION
• Quincy University, Quincy, IL
• Bachelor of Science, Business Administration, 08/1986
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