Customer Service School

MARY A. DOWNING

* * * ****** ***** COURT

LEXINGTON, SC 29072

MOBILE 803-***-****

H O M E / FA X 8 0 3 - 3 5 9 - 5 5 5 8

******@**.**.***

OBJECTIVE

Seeking employment in a public service setting where I can use my

skills and knowledge to make a positive contribution to the community

PERSONAL PROFILE

High energy with a positive success oriented attitude. Excellent interpersonal skills;

proven ability to work under deadlines in a high pressure, multitask environment;

Ability to maintain professional manner when dealing with difficult employees or situations;

Strong, proven ability to recognize, channel and promote employees’ strengths

while helping develop educational paths in areas of weakness

WORK EXPERIENCE

September 2013 – January 2014 Amazon West Columbia

Fulfillment –Pick- employee at Amazon. Pulled Merchandise from warehouse to fulfill customers on line

orders. Met and exceeded set rate of 115 units per hour.

Left job to prepare house to put on the market for sale to downsize

June 23, 2011 – August 31, 2012 Sam’s Club Sales Associate in Wireless, Photo Lab and Electronics

Wal-Mart Corp/Sam’s Club assisting members, Managed and ran the Photo Lab, insuring quality photos and

customer service Assisted members in selecting wireless and other electronics, providing excellent service,

meeting sales goals, maintaining stock, product presentation, clean positive shopping environment, cash

handling, problem solving, maintain a safe and clean work environment, communicating with coworkers

as well as management to meet daily, weekly sales goals and provide members with a positive shopping

experience at Sam's Club. I received excellent evaluations from management. As well as employee

of the month award. I left the position as I did not find the job rewarding to my satisfaction,

as I wanted a better work environment to provide a higher quality of customer satisfaction.

June 2010 - March 2008 PTO President for Lexington Middle School

Manage the PTO Board members and activities for the parent’s students and Teachers of Lexington Middle

School (LMS) Directed monthly meetings, set budget for PTO to raise funds to support the school, meet with

outside vendors to establish fund raising promotions, delegated to various committee chair persons and

volunteers, as well as worked alongside to accomplish goals for the PTO to make positive impact for the teachers,

parents, students and staff at LMS. Since moving to the Lexington area in 2003, I have worked in a volunteer

capacity for various schools in the Lexington 1 School District. Volunteering at all levels at the school my child

attends. Staying active in all PTO/PTA sponsored events, in positions that directly handled the monies for the

PTO, (not treasurer), Fund Raiser, Ways and Means, Spirit Wear, handling money generated by various events

sponsored by the PTO to raise money for the school.

March 2008 - October 2007 Bank of America - West Columbia Branch - Bank Teller

Basic teller responsibilities, assisting customers with banking needs, customer service

Left position due to daughters’ illness, that required I be at home with her until she recovered

April 2002 - August 2000 Pre-School Teacher

Stallings United Methodist Church 1115 Stallings Rd. Matthews, NC 704-***-****

Matthews United Methodist Church 801 S Trade St. Matthews, NC 704-***-****

Responsible for planning and applying curriculum to insure students had the necessary skills to enter

Kindergarten. Left position as husband’s job moved out of state

1995-1980 Busch Entertainment Corp. Area Supervisor -Merchandising Department 813-***-****

Management responsibility to train and supervise over fifty employees. Establish, maintain and promote

area per capita goals, revenue in excess of $200,000 weekly. Evaluate merchandise placement and area utilization

for maximum benefit. Interaction and problem solving with guest and employees to maintain high standards and

image of Busch Gardens. Provide documentation for all policies to include cash handling.

My title was Area Supervisor

EDUCATION

1992 -1990 Hillsborough Community College Tampa, FL Associates Degree Liberal Arts

1995 - 1980 Busch Entertainment Corporation Tampa, FL

Continuing education in job related categories Personnel training, financial training,

Management training

1978 - 1975 Land O’ Lakes High School Land O’ Lakes, FL

General studies, graduated 1978 Honor Society Member

C OMMUNITY & VOLUNTEER ACTIVITIES

2009- 2007 Lexington Middle School - PTO President

Manage the PTO board members and activities for the parents, students and teachers of Lexington Middle

2007 – 2005 Lexington Intermediate School - PTA Board Member

Chair for Book Fair, related arts events; co-chair for fundraiser; event coordinator for classroom and school wide events

2005 – 2003 Midway Elementary School - PTA Board Member

Ways and Means Chair; Event coordinator for school wide and classroom events

Present - 2003 - Assist Art Teachers with art project throughout the year, and Art Museum

2003 - 2000 Wesley Chapel Elementary School - PTA Board Member

Chair for school store; event coordinator for classroom and school wide events.

2000 – 2006 Girl Scouts of America

Daisy Troop Leader (2000), Brownie Troop Leader (2003-2001), Jr. Troop Leader (2006 -2004)

1998 – 2000 Vacation Bible School Teacher Matthews Methodist - Vacation Bible School Teacher

Pleasant Plains Baptist - Vacation Bible School Teacher (2000, 1999, 1998)

enthusiastic about customer service and fashion. We are looking for someone

focused on creating an exceptional customer service and shopping experience for

our Stein Mart customer

Contact this candidate