Administrative Assistant Customer Service

Deideria C. Wells

*** ****** **** *****; Marietta, GA 30062; H 678-***-****; C (504) 610-

8124

Skills Summary

Administrative and Customer Service Professional with experience in retail,

financial, and hospitality organizations. Proficient in Microsoft Word,

Outlook, and the Internet. Experienced in use of fax and copy machines,

and multi-phone systems, Typing 55 WPM

Work Experience

Wellstar Kennestone Hospital

Marietta, GA

Unit Clerk September 2007 -

Present

. Answers telephone and intercom calls and page on call physicians for

emergency room doctors.

. Putting in doctor's orders such as labs and radiology test.

. Admitting and sending messages to the appropriate departments on the

admitted patient.

. Assisting in Traumas as needed.

Premier Neurosurgical Institute

Marietta, GA

Administrative Assistant

February 2007- February 2014

. Answering phones, faxing, scheduling appointments.

. Scheduling surgeries and radiology test.

. Pre-Cert authorizations for imaging to be perform in office.

. Records information, such as physician's orders instructions, mediation

information and o.

Jackson Hewitt

Harvey, LA

Manager (Seasonal) January 2005-

April 2005

January 2004-April2004

. Increased office performance by 50 % from previous year by marketing

services to potential customers.

. Consulted with clients to determine their needs and recommended

appropriate services.

. Created work schedules for employees

Super Wal-Mart

Harvey, LA

Customer Services Assistant June 2003-

December 2004

. Assisted customers with merchandise exchanges and returns, and answered

multi-line telephone.

. Processed money grams transfers and money orders and cashed payroll

checks

Fairmont Hotel

New Orleans, LA

Sales Administrative Assistant January

2001-June 2002

. Provided administrative support to sales staff and customer services to

hotel guests.

. Typed contracts to finalize meeting space and guest room reservations for

clients.

. General office duties including filing, faxing, and mailings of important

documents.

Hyatt Regency Hotel

New Orleans, LA

Sales Administrative Assistant

November 1997-November 2000

. Answered multi-line telephones and created client's business files.

. Typed contracts to finalize meeting space and guest room reservations for

clients.

. General office duties including filing, faxing, and mailings of important

documents.

Southern University

New Orleans, LA

Accounts Payable Clerk August 1996-

September 2000

. Data entry of student's grants and loan checks.

. Creating and maintaining client's business files.

. General office duties include faxing, copying, filing and all other

duties assigned.

Education

Chattahoochee Technical College Marietta,

GA

University of Phoenix

Marietta, GA

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