Customer Service Technical Support

[Phone number]•[E-mail address]

[Your Name]

Block 5 Lot 8 Residencia del Rio Catalunan Pequeno Davao City/092********/***********@*****.***

Wediosa L. Bangi

Objective

I am seeking for a company where my experience can not only improve the status of the company but also

automate the working process to be the best possible one.

Experience

December 2007-February

2009 Synnex-Concentrix Lanang I.T

Park,Davao City

Technical Support

To make sure that customer concern will be addressed properly

To help them set all their wired and wireless devices to their home.

To make sure all customers are happy and all set up at the end of the call.

April 2009-May 2011

Sutherland Global Services Jacinto Ext.Davao

City

Customer Service/Technical Support Tier 2

Answer/Troubleshoot escalated calls from tier 1 support.

Do coaching to newly hires.

Assist team mates to their calls, especially newbies.

Education

2003-2005

Ateneo de Davao University Roxas Avenue, Davao

City

AB Masscommunications

College Undergraduate

References

Patrick Henry Dablo Freelance Computer Programmer

092********

Danica Mariano Communication Analyst

091********

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