Customer Service Quezon City
Resume:
LEAN ZUBIAGA PURAWAN
#** ******* ******,****** ****
Email address: ******.********@*****.***
CAREER OBJECTIVE
To obtain a part-time position in a well-established institution that
offers a professional working environment and enables me to grow while
meeting the institution's goals.
EDUCATION
POLYTECHNIC UNIVERSITY OF THE PHIIPPINES
Bachelor in Business Teacher Education Major in Business Technology
June 2007-May 2011
WORKING EXPERIENCES/VOLUNTEERING WORK
September 2013-Present Youth Programme Assistant
VSO Bahaginan Foundation, Inc.
Ortigas Center, Pasig City
. Programme Support
a. Support volunteer recruitment by responding to enquiries, assessing
applications, forwarding shortlisted applicants to the Youth Programme
Officer, and sending letters to applicants.
b. Support volunteer assessment days.
c. Support volunteer monitoring by encoding pre- and post-placement
volunteer surveys online
d. Develop and update partner, volunteer, and host home database.
. Finance Support
a. Manage payables and receivables
b. Manage electronic and paper financial records through checking,
recording/encoding, posting, and balancing.
c. Monitor financial transactions including staff cash advances,
liquidations, and partners' grants
d. Prepare financial monitoring reports detailing flow of
expenditures against planned budget.
. Administrative Support
a. Facilitate purchase and conduct monitoring of office supplies and
equipment.
b. Ensure communications including mails, faxes, and parcels are
routed to relevant staff.
c. Make all logistical arrangements for youth programme-related
meetings
d. Make all logistical arrangements for events such as recruitment,
assessment, training, placement development, and monitoring and
evaluation.
e. Make all logistical arrangements related to staff and volunteer
travels including flight bookings, ticket purchasing.
. Other Duties
a. Serve as receptionist
b. Attend business unit and staff meetings as needed.
c. Perform any other duties as agreed with the Youth Programme Manager
such as conducting Placement development and Risk Assessment; and Host
Home Risk Assessment for Metro Manila Project Plan.
May 2012-August 2013 Recruitment Assistant
VSO Bahaginan Foundation, Inc.
West Avenue, Quezon City
. Enquiries and Application
a. Handling of general enquiries and redirect to appropriate business
units
b. Logging/recording all enquiries and applications to monitor total
within given periods (online and post-mails)
c. Providing assistance in responding to online/phone enquiries
. Recruitment
a. Initial screening of volunteer applications for core criteria (age,
educational background, working experience)
b. Assist in the processing of volunteer applications (preparation and
sending of correspondence, filing, etc.)
c. Encoding of applicant information into the VSO volunteer database.
d. Assist in the preparation and sending of corresponding letters for
reject on paper applicants.
e. Conduct regular data clean up around enquiries, applications, and
candidates.
f. Observe agreed levels of customer service by following a consistent
approach and standards for responding to volunteer concerns and
requests.
g. Record keeping of all applications received using a marketing
monitoring and conversion instrument.
h. Follow-up calls to those registrants who did not submit their
applications but qualified in VSO Bahaginan standard.
. Assessment
a. Provide assistance in the preparations related to Volunteer
Assessment days.
b. Sending of invitation and confirmation follow-ups
c. Preparation of assessment candidate bookings, if necessary.
d. Update candidate database
e. Preparation of candidate briefing information
f. Observe protocols and standards for working together
g. Filing, transmittal, and shredding/disposal of confidential
documents as necessary
h. Sending medical clearance of those selected candidates to VSO
Medical doctor.
. Additional tasks from time to time
a. Serve as receptionist
b. Participate in Bahaginan-wide activities as requested
c. Inventory and keeping of supplies, forms, etc. related documents
of application and assessment
d. Perform other office tasks assigned in relation to the work of the
International Volunteering Team
November 2011-April 2012 Office Volunteer
VSO Bahaginan
West Avenue, Quezon City
October-December 2011 Volunteer Teacher
ALS (Alternative Learning System)
Road 3, Project 6, Quezon City
July 2011-September 2011 ICS Youth Programme Volunteer
VSO Bahaginan/Visayan Forum
#18 12th Avenue, Murphy Cubao, Quezon
City
March 2011-June 2011 Volunteer Teacher
ALS (Alternative Learning System)
Road 3, Project 6, Quezon City
November 2010 - February 2011 Practice Teaching
Ernesto Rondon High School
Road 3, Project 6, Quezon City
November 2008 -January 2009 On-the-job training
Landbank of the Philippines
Edsa Congressional Branch
ACHIEVEMENTS
May 11, 2011 Graduated Scholar
Scholarship and Youth Development Program, Batch 18
Amoranto Theater, Quezon City
March 24, 2011 Graduated Scholar
College of Education
PUP Film Center, Mabini Campus, Sta. Mesa, Manila
March 22, 2011 Finalist
Search for Outstanding Student Teacher of the Year
Bulwagang Balagtas, PUP Mabini Campus, Sta. Mesa,
Manila
December 15, 2007 Steno Whiz Contest
Candidate
W302, PUP Sta. Mesa, Manila
July 5, 2007 Business Manager, Executive Committee
Kapatiran ng Talino at Galing (KATAGA) PUP Honor's
Society
PUP Sta. Mesa, Manila
SEMINARS/TRAININGS ATTENDED
July-August 2012 AdvocaCinema Workshop
The Film Gym, New Manila
April 5, 2011 "Teachers: God's Partners in Molding the
Youth"
University Function Room 1, PUP Sta. Mesa, Manila
February 26, 2011 "A Digital Marketing Experience"
SM Cinema 2, Sta. Mesa, Manila
March 20, 2010 "Technology and Education in the Forefront of the 21st
Century Educational System"
Bonifacio Hall, PUP Sta. Mesa, Manila
December 12, 2007 "Telephone Etiquette"
PUP Sta. Mesa, Manila
ORGANIZATIONS
. Future Business Teacher Organization 2007-2011
. Kapatiran ng Talino at Galing (KATAGA) PUP Honors' Society 2007-2011
. Iskolar ng Bayan, Scholarship and Youth Development Program 2007-2011
. VSO Bahaginan Foundation, Inc. 2011-Present
SKILLS
. Skills in using MS Office and Exploring the Web
. Skills in Typing/Encoding (50 WAM)
. Skills in reading and writing shorthand
. Skills in Teaching
. Flexible
. Adaptable
. Efficient
PERSONAL INFORMATION
Age : 22 yrs. Old Civil Status :
Single
Sex : Male Height :
5'2
Date of Birth : April 03, 1991 Religion :
Roman Catholic
Birth Place : Quezon City Citizenship :
Filipino
CHARACTER REFERENCES
Carmel De Leon Ligon Glenn Bede Benablo
Regional Selection and Induction Manager Regional
Cluster Advisor-Luzon
VSO International RTI International
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