Administrative Assistant Customer Service

JEAN FLANAGAN

Wethersfield, CT *****

860-***-**** (H)) 860-***-**** (C) ************@***.***

Qualifications Summary:

I am an experienced professional providing a wide range of administrative

support with a strong work ethic. Experience includes supporting high

level executives, senior managers, managers and extended teams; reconcile

and submit expense reports; prepare and submit purchase order requisitions,

detail oriented with excellent time management; ability to work

effectively with all levels of various organizations; proactive and able to

multi-task efficiently; ability to work in a fast-paced environment with

minimal supervision, excellent organizational and customer service skills;

complex scheduling, travel planning and heavy calendar management;

exercises considerable discretion with independent judgment and the ability

to learn quickly to take on new challenges.

Technical Skills:

Proficient in Microsoft office suite (PowerPoint, Excel, Word, and

Outlook), PeopleSoft, Ariba Buyer, Concur, SharePoint

Professional Experience:

Present - Working as a temporary Administrative Assistant (companies where

assigned to include" Mass Mutual Insurance Company")

2/2012 - 1/2013 AETNA - Hartford, CT

Executive Assistant

Position reported to Head of Brand, Digital and Consumer Marketing

. Managed and maintained executive calendars, travel arrangements and

appointments

. Coordinated internal and external meetings, reserved conference rooms,

prepared agendas, and set-up conference calls

. Prepared and submitted expense reports and other type expenses such as

purchase orders and requisitions

. Complex scheduling involving internal, external, and department-wide

scheduling

. Prepare PowerPoint presentations, letters, memos, emails and other

correspondence

. Screened and answered telephone calls, greeted visitors and helped

manage the schedule for Senior Management

. Managed the process of setting up contingent workers with hardware and

software

. Manage various data systems (Concur Expense, Ariba Buyer Requisition,

Resource Scheduler)

7/2011 to 1/2012 - Travelers Insurance Company, Hartford, CT

Temporary Recruiting Assistant /Administrative Assistant (through Kelly

Services)

. Worked in Human Resources setting up interviews for new

candidates with Senior Management (preparing itineraries etc.)

. Supported Senior Vice President and staff with setting up

meetings via Outlook

. Screened and answered telephone calls, greeted visitors and helped

manage the schedule for Senior Management and staff

. Set up new hires with hardware and software

4/2007-2/2011 INGENIX (UNITED HEALTHCARE) - Rocky Hill, CT

Executive Assistant

Position reported to three Senior Vice Presidents and their staff

. Scheduled meetings via outlook to include different time zones

. Processed expense reports thru Concur

. Made complex travel arrangements and prepared itineraries

. On boarded new hires with hardware and software

. Handled all incoming inquires and interacted with all levels of

Senior Management

. Calendar and email maintenance using Outlook

. Created and updated PowerPoint presentations

. Initiated and sent out correspondence

. Coordinated and set up conference calls and WebEx presentations

. Processed invoices and prepared check requests thru company

online system

. Virtual assistant

Jean Flanagan

Page 2

10/2004-3/2007 AON CONSULTING - Wethersfield, CT

Administrative Assistant

Provided comprehensive organizational and administrative support to the

Vice President and department staff of this employee benefits consulting

firm

:

. Scheduled meetings and calendar maintenance (Lotus Notes)

. Processed expense reports and made travel arrangements

. Created proposals (MS Word, PowerPoint)

. Coordinated, arranged, and compiled materials for Board

meetings

. Ran revenue reports in People soft

. Processed invoices and interfaced with accounting department to

resolve issues on revenue/commissions

9/1999-12/2003 - UNITED TECHNOLOGIES CORPORATION - Hartford, CT

Administrative Assistant

Supported the efforts of five senior level executives in the

International Tax Department.

. Scheduled meetings and calendar maintenance (Outlook)

. Processed complex expense reports

. Made domestic and international travel arrangements

. Created PowerPoint presentations and sent out correspondence

Education: University of CT - B.A. in Psychology

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