Project Manager Quality Assurance

Bethmage Yashodha Lavangi Perera

********@*****.***

(860) 318 - 6890

• Over 6 years of expertise in areas of Business Analysis, Software Quality Assurance, Project

management & Development in Healthcare and Banking Domains.

• Strong in Business and User Requirement Gathering and Analysis and in converting the requirement

to System Requirement for large complex IT projects.

• Experience in working closely with the Business, Development team, QA teams and providing

technical solutions/recommendations.

• Highly skilled in managing requirements through the development life cycle and ensuring IT solutions

address business needs.

• Skilled in data modeling, database normalization, and creating Entity Relationship Diagrams (ERD)

using Unified Modeling Language (UML)

• Experienced in Waterfall and Agile development methodologies in the production of complex

software systems.

• More than 3 years of experience in leading a QA team and skilled in test case writing, reviewing and

execution.

• Experienced in defect reporting, validating, UAT testing and tracking and analyzing metrics for

project health, efficiency and progress.

• Experienced in taking part in defects triage meetings to ensure quality of deliverables and report status

to various stakeholders.

• Assisted in project planning, scheduling, monitoring and budgeting with experience in requirement

gathering, gap analysis, effort estimation etc.

• Experienced in working on multiple projects which ran through the entire Software Development Life

Cycle.

• Risk and issue mitigation and resolution for successful project deployments.

• Experienced as a Software Engineer in for various applications under different infrastructure such

as .Net, Java/JSP, SQL, PRPC, Oracle, etc.

• Team player with excellent communication, leadership, interpersonal, analytical and problem solving

skills.

BA Technical Skills: Analytical Skills, Data Mapping, Documentation, Use Cases, Facilitation/Elicitation

(Document Analysis, Focus Groups, Interviews, Brainstorming, Storyboarding, Requirements Workshops,

Reverse Engineering), IBM Rational Unified Process (RUP), Mercury Quality Center, Project Life Cycle,

Agile methodology, Quality Assurance Processes including Test Strategy, Test Planning, Test

Creation/Execution, Visio, SQL Navigator, Oracle, PRPC.

BA Artifacts Expertise: Business Requirements Strategy, Business Requirements Document, Best

Practices, Change Control, Defect Logs, Functional Specifications, Gap Analysis, Lessons Learned,

Meeting Agendas, Meeting Minutes, Peer Review Documents, Post Implementation Reviews, Quality

Reviews, Risk Assessment, Reverse Engineering Documentation, Testing Strategy, Unit/Functional/User

Test Cases.

BA Soft Skills Expertise: Team player, Adaptability, Collaboration, Communication, Continuous

Improvement, Critical Thinking, Decision Making, Effective Listener, Handles Complexities, Influencing,

Leadership, Manages Detail, Customer Skills, Multi Tasker, Project Management, Problem Solving,

Strategic Thinker, Strong Client Relationships, Takes Initiative, Time Management, Writing Skills

TECHNICAL SKILLS

Operating Windows 7/2003/2000/XP

Systems

Tools PRPC, MS Office products, UML, Visio, Jacada, RTC, ClearCase,

QualityCenter, ClearQuest

Programming PRPC, C#, Java

language

Database SQL Server, Oracle

PROFESSIONAL EXPERIENCE

uTest September 2013 to Present

uTest is the world’s largest open community dedicated to professional testers and software testing.

Freelancing as a quality assurance specialist.

Responsibilities:

• Reading the requirements and identifying the areas to be tested

• Going through the known bugs to make sure that no duplicate bugs are entered

• Executing test cases

• Doing ad hoc testing on the web and mobile applications

• Entering bugs found with either videos screen shots or crash logs

• Providing extra information on the entered defects, if the client requests

Environment: iOS 7.1.2 and OS X 10.9.4

Chenoa Information Services Inc. February 2012 to March 2013

Business Analyst/ Project Manager

Chenoa is a global organization with expertise across diverse industry verticals and technology practices.

Client: CareCentrix (Hartford-CT)

Business system analyst Project Manager

Responsibilities:

• Business requirement analyzing and managing the VSHP COB (coordination of Benefits) project.

• Business requirement analyzing and managing the LPI (Late Payment Interest) Project

• Business requirement analyzing and managing the corrected claims project

• Business requirement analyzing and managing the patient lookup project.

• Testing in the recoupment project

• Writing requirement documents.

• Providing updates to the required parties on the statuses of the projects that I am working on.

• Tracking and managing issues and action items to ensure their resolution in a timely manner.

• Gathering data that are required for testing

• UAT testing

• Getting the development and QA team’s questions related requirements clarified.

• Reviewing test cases to make sure that the business requirements are covered in the scenarios.

• Defect entering and following up in the defect tracking tool.

• Once the defects are fixed verifying that it works as expected and no other functionality is

affected.

• Managing and prioritizing delivery of business needs while ensuring solution quality

• Conducting post release analysis and developing improvement plans from deployment to

deployment.

• Taking part in code deployments.

• Provide optimize effort and schedule estimates for the approved projects to deliver the projects on

time and with highest quality.

• Designing and performing lead review on Test plans track project progress and meet the release

schedules

• Generating reports weekly when the LPI process runs to update the business on the late payment

interest payments that will be paid in that week.

• Identifying and ensuring areas for process improvements and tracking progress through weekly

updates.

• Generating rejection letters for the claims that were rejected.

• Adding and maintaining projects in the project tracking system.

• Providing production support for the projects that I was involved in.

• Doing analysis for the production issues.

Virtusa Corporation December 2006 to July 2011

Business Analyst/ Senior QA Engineer / Project Manager / Software Engineer

Virtusa is a global IT vendor primarily providing software solutions to clients worldwide.

Other Clients worked for are AIG Investment, Pega Practice and more

Client: Citi Bank, Delaware, USA (offshore: Colombo, Sri Lanka) January 2009 to

June 2011

Citi Self Service:

The Citi self service application was developed in order to provide the Citi’s corporate clients the ability

to log cases if they have any issues in their transactions, by directly accessing the system through Citi

Direct. Earlier this had to be done through a Customer Service Representative (CSR) by calling and

stating the issue to them. Through this system the user gets the ability to create cases as well as view

reports.

Responsibilities:

• Performed as a Software Quality Assurance Team Lead and managed a team of 5 resources on a

project driven on Agile platform.

• Work with product owners and Development teams on story grooming, sprint sizing, sprint planning,

sprint review and sprint retrospective activities.

• Tracking and analyzing metrics for project health, efficiency and progress.

• Take part in defects triage meetings to ensure quality of deliverables and report status to various

stakeholders.

• Risk and issue mitigation and resolution for successful project deployments.

• Managing and prioritizing delivery of business needs while ensuring solution quality

• Conducting post release analysis and developing improvement plans from deployment to deployment.

• Managing and coordinating with multiple application domains (Self Service, STaRS etc.) and multiple

user groups (Development, QA testers, Business testers, etc.) for successfully project deployments.

• Team mentoring and provide feedbacks for their Career development planning.

• Evaluating performance of the team and provide feedbacks for their carrier growth.

• Building team spirit, collaboration skills among team members and client go create pleasant working

environment.

• Evaluate candidates for open positions and make recommendations for hiring.

• Scope reviews and conduct preliminary feasibility study on requests from Business and suggesting

solutions to resolve application issues.

• Provide optimize effort and schedule estimates for the approved projects to deliver the projects on

time and with highest quality.

• Balancing out and delegating tasks to team members with proper approach and guidance.

• Proactively identify and escalate risks/issues, and implementing mitigation and contingency plans

• Conduct application knowledge transfers for new team members to maintain the solution quality.

• Designing and perform lead review Test plans and track project progress and meet the release

schedules

• Identifying and ensuring areas for process improvements and tracking progress through

weekly/monthly/quarterly reviews.

• Interacted with client and the Technical Team for requirement gathering and translation of Business

Requirement to Technical specifications.

• Facilitated, participated, and provided leadership in requirements elicitation sessions.

• Gathered user and business requirements through interviews, surveys, observation, and other

elicitation methodologies.

• Tracked and managed issues and action items to ensure their resolution in a timely manner.

• Worked with writing and executing SQL commands.

• Conducted data analysis to provide all facts of Business Performance and produce added value

reporting to senior management.

• Prepared the release notes at the end of each release which needs to be sent to the client with all the

details of the items that are sent out in that release.

• Referred the BRD and coming up with the flow diagrams to cover the entire scenario.

• Write & review test cases to cover all the different paths of the flow diagram

• Executed test cases, Making estimations for the project when a new BRD comes in and tracking the

daily progress to make sure that the QA phase goes as expected.

• Updated the client with the entire project progress two times a week.

• Worked on getting unclear areas and issues in the BRD clarified by talking to the client.

• Defect entering and following up in the internal defect tracking tool which was used in the project.

• Once the defects are fixed verifying that it works as expected and no other functionality is affected.

• Verified and Maintained defects and requirements entered by the client through Quality Center.

• Update Traceability Matrix to make sure that all the requirements that came in are covered in the test

cases.

• Provide accurate and detailed task reports & Ensure process compliance is up to standard.

• Manage and conduct audits for process compliance

Environment: PRPC 5.4 (with SI and CPM frameworks), SQL Server, Oracle, JDK 1.4.2, Web sphere

6.0.2 and Flash 9

Client: AIG (American International Group) - Texas, USA (offshore: Colombo, Sri Lanka)

Software Engineer October 2008 – November 2008

AIG Investment

The objective was the process optimization of AIG eXtra Insurance product. This application is used for

New Business creation and also includes features such as User Profiles, Rating and Routing etc. The team

was allocated as additional resources for development of the 2nd Phase of this product.

Responsibilities:

• Ramp up on Insurance Domain Knowledge as it pertains to the client

• Rapid ramp-up on the product and features

• Assisted in ensuring timely completion of the project while maintaining high quality

Environment: PRPC v5.2 SP1 and Oracle 9i

Client: Aetna Inc., Connecticut, USA (offshore: Colombo, Sri Lanka)

Business Analyst November 2007 – February 2008

QRS-IPS Production Support (Rating Engine Documentation)

The Rating Engine is one of the main sections of the Quoting and Rating System. Though it is really

important in rate generation, most of the people did not have a clear idea of what is happening inside this

engine. The main reason for this ambiguity is that the design of the rating engine wasn’t documented

properly. The main objective of this project is to document the business flow of this rating engine. This

was a reverse engineering project where we had to go through the C#.Net code and create the flow

diagrams by extracting the business logic from the code.

Responsibilities:

• Assisted project manager in successfully completing the project on time.

• Reviewed through the code and created the relevant business flow diagrams to come up with the

business flow of the quote generation.

• Documented the execution flow of the engine to determine the different flows it can take.

• Created the traceability metrics for the flow diagrams to make sure that all the areas of the

application are covered.

Environment: Visual Studio (C#.Net), MS SQL 2000 and Visio 2003

Client: Metavante Inc., Wisconsin, USA (offshore: Colombo, Sri Lanka)

Software Engineer June 2007 – October 2007

Metavante Bank Control

All the banks that use the Metavante software in their banking work use the mainframe based 3270

screens. Metavante banking project is mainly concerned about converting these 3270 screens in to web

based screens. By making the screens web based the user will be able to perform their tasks more easily

and efficiently.

Responsibilities:

• Screen converting – Converting the mainframe screens in to web based screens with all its

functionality and features using Jacada Interface Server.

• Defect fixing by going through the converted screens and testing with the same mainframe screens to

see if the labels have been swapped, while converting.

Environment: Jacada Terminal Emulator version 5.0 and IBM Mainframe 3270 client

EDUCATION QUALIFICATIONS

• Bachelor of Science in Information Technology, Curtin University- Western Australia, 2008

• Diploma in Information Technology, Sri Lanka Institute of Information Technology (SLIIT), 2005

ACHIEVEMENTS & CERTIFICATIONS

• PRPC V5 Certified System Architect - 07th August 2008 (Score of 80%)

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