Manager Customer Service

NOMER C. NUNEZ

Block **, Lots **-** Tierra Monte 4A, Silangan,

San Mateo, Rizal, Philippines 1850

Contact Nos. +639*********

***************@*****.***

CAREER OBJECTIVE

To put to use once again my years of various work experiences in

administrative and/or clerical capacity.

JOB SKILLS/QUALIFICATIONS:

Knowledgeable in Microsoft Word and Excel; typing speed of 45 words per

minute; experienced in procedural audit; office administration; cashiering

and clerical jobs like typing, filing, recording; composing, reviewing,

editing and sending out formal written communications; composing and

editing of office procedures and customer servicing; can operate computer,

calculator and typewriter; proficient in reading; speaking and writing in

English and Filipino languages. Did odd-jobs in Canada for almost two years

as car washer, car detailing attendant, greenhouse farm worker, and as a

truck driver.

EMPLOYMENT HISTORY:

Self-employed Philippines

June 2010 - present

Car Washer/Detailer Pit Lane Car Wash

Aug 2009 - May 2010 Richmond, BC, Canada

Oct 2008 - May 2009

. Car washing/detailing attendant

Farm Worker/Driver Fable Farms

May 2009 - July 2009 Pitt Meadows, BC, Canada

. Greenhouse farm worker / Truck Driver

Self-employed

Jan 2007 - June 2008 Philippines

Manager (Collections Department) PhilAm Care Health

Systems, Inc

Jul 2006 - Dec 2006 Manila, Philippines

. Organized time schedules, improved department organization; handled

nine staff

. Over-all in charge of accounts receivables and reconciliation of

receivables

. Edited guidelines and procedures of collections

Manager (Collections Department) Liberty Commercial

Center, Inc.

Apr 2005 - May 2006 Tabaco City, Albay,

Philippines

. Over-all in charge of collections for the three branches of the

shopping mall; handled 21 staff

. Wrote guidelines and procedures of collectibles

Medical Transcriptionist IntelliSribe

Jul - Nov 2004 Makati City, Philippines

. Part-time Medical transcriptionist

Customer Service Manager (Specialist Grade-III) Ayala Life

Assurance, Inc.

Jun 1998 - Nov 2003 Makati City, Philippines

. Over-all In-charge of Head Office and Metro Manila customer services

assistants; handled 19 staff

. Handled customer complaints and ensured customer satisfaction

. Handled and effectively increased collection efficiency of subsequent

and renewal premium collectibles

Asst Field Office Manager (Specialist Grade-I) Ayala Life

Assurance, Inc.

Jan 1995 - Jun 1998 Makati City, Philippines

. Over-all in charge of branch office administration; assisted in

training of new agent recruits; handled 4 staff

. Responsible for budget, supplies and inventory control

. Assumed managerial duties in the absence of the Field Office Manager

Marketing Assistant (Sales Division) Ayala Life

Assurance, Inc.

Feb 1994 - Dec 1994 Makati City, Philippines

. Responsible for budget, supplies and inventory control of the regional

office

. Organized schedules; assisted the regional manager in the review and

business strategies for the sales and collections performance of the

branches under the region

. Provided administrative and clerical duty support to the sales

regional manager

Field Auditor (Auditor-III) Ayala Life Assurance,

Inc.

Feb 1989 - Feb 1994 Makati City, Philippines

. Audited collections and disbursements reports submitted weekly by the

branch offices

. Conducted audit of field collections and products sold by the sales

agents

. Reviewed and cleared items for reconciliations

Services Assistant/Cashier Ayala Life Assurance,

Inc.

Mar 1987 - Feb 1989 Makati City, Philippines

. Courteously and persuasively handled customer concerns

. Provided efficient and timely assistance to the members of the sales

force

. Provided accurate and timely submission of collections and

disbursements reports

EDUCATIONAL ACHIEVEMENTS:

Bachelor of Commercial Science (1985) Jose Rizal College (now,

University)

Mandaluyong City, Philippines

High School Diploma (1979) MNCHS, Masbate

Masbate, Philippines

OTHER QUALIFICATIONS:

With a valid class 5 driver's license issued by ICBC, Richmond, BC, Canada

(Expiry: 12 July 2015). With a Taxi Host Level 1 certificate issued by the

Justice Institute of British Columbia, Canada. With Philippine Civil

Service eligibilities (Professional and Non-Professional levels).

Contact this candidate