Manager Project
Resume:
Wolfgang Jonas
Hermosa Beach, California 90254
310-***-**** home
310-***-**** mobile
********@*******.***
FAIRMONT MIRAMAR HOTEL AND BUNGALOWS Santa Monica, CA
General Manager
. Responsible for all facets of the Hotel.
. Admitted into the prestigious American Express Fine Hotel and Resorts
and Virtuoso programs.
. Ensured the Hotel met all JD Power Standards and American Express Fine
Hotel & Resorts and Virtuoso expectations.
. Voted Number 1 Business Hotel in Los Angeles - Worlds Best Hotels 2010
by Travel and Leisure Magazine.
. Voted one of the top 25 Hotels in Southern California 2012 and 2013,
as rated by the readers of Conde Nast Traveler
. Proven expertise in all aspects of the operations including budgeting,
purchasing, forecasting, cost control, quality control, standards
development and training.
. Proven track record of direct P&L responsibility of at least $55 - $65
million.
. Active participation in City and State Associations and within the
Santa Monica Hotel community.
3/08 - 11/09
Director of Operations
. Responsible for all facets of the Food and Beverage and Room Divisions
operations including Financial Performance, Front Office, Guest
Services, Guest Relations, Concierge, PBX, Housekeeping and all F&B
Outlets
. Responsible for the daily operations of Engineering and Security
. Promoted to General Manager
BEVERLY WILSHIRE HOTEL, A FOUR SEASONS HOTEL Beverly Hills, CA
5/07 - 2/08
Director of Rooms
. Responsible for all facets of the Room Division operations including
Financial Performance, Front Office, Guest Services, Guest Relations,
Concierge, PBX and Housekeeping
. Assisted the Hotel Manager with the daily operations of Engineering
and Security
. Controls Operational expenses to maximize revenues
. Reviews P&L, Monthly & Yearly
. Involved in Budgeting and Re-forecasting
. Implemented Policies & Procedures pertaining to Emergency
Preparedness, Amenity Storage & Maintenance, Public Areas Cleaning
Cycles, Pest Control
. Facilitated the training for Rooms Division colleagues by coordinating
tools, materials and resources needed
HOTEL KURA HULANDA SPA AND CASINO Curacao, Netherlands Antilles
4/05 - 4/07
General Manager
Member of The Leading Small Hotels of the World
80 rooms located on over eight city blocks. Four Food & Beverage outlets
(including a Five Star Dining Restaurant) and over 6,500 square feet of
meeting space
. Responsible for all facets of the hotel operations including Rooms
Operations, Financial Performance, Sales and Revenue Generation, Food
& Beverage, Spa, Housekeeping, Engineering, and any Resort Programs
. Personally involved with the sales strategy/process, with emphasis on
continuing to increase visibility and positioning of the hotel
. Active participation in associations and within the Curacao Hotel
community.
. Prepared annual budgets for the hotel to be presented to the owners
. Oversaw all revenue generating activities associated with the hotel
. Maintained a high level of service and guest satisfaction
GEORGIA INSTITUTE OF TECHNOLOGY Atlanta, GA
5/02 - 4/05
Educational Facilities Planner
Office of Capital Planning and Space Management
Recruited from Draper and Associates. Some of my responsibilities at the
Georgia Institute of Technology include:
. Lead Project and Operations Manager for the hotel management team
during the construction of the Georgia Tech Hotel and Conference
Center (Four Star Hotel) - 252 rooms and 21,000 square feet of meeting
space
. Developed renovation studies together with recommendations and budget
request for various colleges and departments
. Developed alternative layouts of construction techniques, construction
process and building codes
. Developed consulting agreements, contracts and documents for
construction projects
. Consulted monthly with Vice Provost for Undergraduate Studies and
Academic Affairs on upcoming moves and renovations.
. Created the Georgia Institute of Technology Campus Relocation
Guidelines Manual
. Developed an Operational and Maintenance Cost Analysis Report for the
new buildings as outlined in the Georgia Institute of Technology 1997
Campus Master Plan
. Provided financial analysis and cost control according to established
budgets
DRAPER AND ASSOCIATES Atlanta, GA
7/99 - 5/02
Senior Management Consultant
. Provided clients, in the private sector and non-profit organizations,
with project management and program planning. Some of our clients
included The Ritz-Carlton Hotel Company, Host Marriott, Georgia Public
Broadcasting, Emory Medical Center and Georgia Institute of
Technology.
. Provided project and schedule management
. Provided a variety of analytical and planning strategies, from
financial analysis to operational organization and development.
. Developed a comprehensive project plan mapping out the entire process
of budgeting allocation, procurement, training and installation of the
computer systems for new domestic and international hotels
. Coordinated operational staffing, service procurement and contract
negotiation
FOUR SEASONS HOTEL, ATLANTA Atlanta, GA
2/97 - 5/99
Director of Revenue Management/Sales Representative
. Responsible for all revenue generating aspects associated with the
hotel. Georgia's only Five Star and Five Diamond Hotel - 244 rooms
and over 16,500 square feet of meeting space
. Increased average room rate by $15 and occupancy by 5% through Revenue
Management
. Prepared the annual budget for room occupancy and presented to the
Executive Committee
. Developed sales and marketing plan to create name recognition in
potential markets
. Issued weekly, monthly, quarterly and annual financial reports in a
timely manner and presented to the Planning Committee
. Conducted Revenue Management meetings
. Sound analyzer of information and the ability to consolidate data,
identify trends and offer recommendations
THE RITZ-CARLTON HOTEL Marina Del Rey, CA
3/95 - 9/96
Front Office Manager/Director of Reservations
Member of the Leading Hotels of the World
. Responsible for all facets of Front Office operations and hotel
Revenue Management - 306-rooms and over 15,000 square feet of meeting
space - Five Star property
. Organized and controlled all aspects of Front Office operations
. Managed and trained a team of twenty-five employees to "self-
direction"
. Promoted to Director of Reservations and Revenue Management after
executing a successful transition of a "self-directed" Front Office
. Supervised all revenue generating activities associated with the hotel
. Executed a successful reservation system conversion
THE RITZ-CARLTON HOTEL Seoul, Korea
1/95 - 3/95
Hotel Opening Core Team Member
. Responsible for training the new hotel staff in Ritz-Carlton's
philosophy and culture - 410 rooms and 15,000 square feet of meeting
space
. Created and implemented policies and procedures for the new employees
. Responsible for training new employees the service standards in the
Rooms Division
HOTEL ARTS - A RITZ-CARLTON HOTEL, Barcelona, Spain
12/93 - 1/95
Front Office Manager
Hotel Opening Team Member
Recruited from Encore Systems, Inc. as Front Office Manager after a
successful installation of the Front and Back Office Property Management
and Communication systems.
. Team member responsible for one hundred percent guest satisfaction at
the "Best Hotel in Europe" (1994 & 1995) 482 rooms and over 42,000
square feet of meeting space
. Managed twenty front office employees in the interfacing of the front
office and reservations department
. Maintained a high level of service and guest satisfaction
ENCORE SYSTEMS INC. Atlanta, GA
6/92 - 12/93
Senior Project Manager
. Responsible for the implementation of Encore's Front and Back Office
Property Management system
. Lead Project Manager in various international and domestic hotel
openings, which included The Ritz-Carlton Hotels in New York, Hong
Kong, Cancun, and Barcelona
. Key Consultant to the hotel management team in implementing the Encore
system
. Established successful interface to the central reservation system
. Trained the Hotel employees
. Developed Operations Manuals
WESTIN PEACHTREE PLAZA HOTEL (Four Star Hotel)Atlanta, GA
4/90 - 2/92
Housekeeping Assistant Manager
Front Office Assistant Manager
. Hotel Manager on duty - 1071 Rooms and 80,000 square feet of meeting
space
WESTIN LENOX HOTEL (Four Star Hotel) Atlanta, GA
7/88 - 4/90
Front Office Assistant Manager
. Hotel Opening Team Member
. Hotel Manager on duty - 371 Rooms and 31,260 square feet of meeting
space
OMNI HOTEL AT CNN CENTER (Four Star Hotel) Atlanta, GA
4/86 - 7/88
Front Office Assistant Manager
. Hotel Manager on duty - 470 Rooms and 50,000 square feet of meeting
space
. Crisis Coordinator during the 1988 Democratic National Convention
EDUCATION: FLORIDA STATE UNIVERSITY Tallahassee, FL
Bachelor of Science - Multi-National Business
PROFESSIONAL: Fluent in English, Spanish and Italian.
PERSONAL: United States and European Community Passports
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