Customer Service Sales

Ann Price

**** ******** *****, ***# ***, Niagara Falls, ON L2J 3J7

905-***-**** **********@*******.***

Able to research consumer markets, branding, advertising, public relations, event management, web

development and social media outlets. Throughout the years learned a great deal about customer service,

managing and training people, inventory management and loss prevention, sales and merchandising and

advertising and marketing products.

Skills Summary

Customer Service Focused Goal-Oriented Compelling Leader Highly Motivated

Creative Entrepreneurial Organized Determined

EDUCATION

NIAGARA COLLEGE CANADA

Business Administration-Marketing (graduate with honours) 2011-2014

Areas of Study: Advertising, Entrepreneurship, International Business, Spreadsheet Applications,

Business Reports, Statistical Concepts, Enterprise Resource Planning, Theory and Practice of Promotion,

Principles of Consumer Behaviour, Marketing Applications, Professional Selling and Marketing

Research.

PROFESSIONAL EXPERIENCE

Niagara College Canada January 2014 –

Present

InfoCentre Associate

• Conducting campus tours during the week

• Organizing and supervising large Saturday campus tours with prospective students and their

families.

• Assisting with any campus events such as Spring Open House, Job Fairs, Destination College

and convocations as well as some off campus events.

• Answering student’s questions and guiding them to where they need to go

• Answering the phone, helping direct people to correct departments/coordinators

• Taking photos and printing out student cards

• Administrative work using Excel, Word and Outlook.

Ann Price

5552 Heritage Drive, Apt# 503, Niagara Falls, ON L2J 3J7

905-***-**** **********@*******.***

Niagara College Canada May 2013 – December

2013

Recruitment & Events Associate

• Designing a strategic marketing campaign for Niagara College’s summer events tour

• Travelling across Ontario giving general Niagara College presentations to prospective students in

various high schools

• Creating an extensive and detailed fall schedule for all of the recruiters

• Staffing Niagara College information booths at various educational fairs

• Giving personalized tours to visitors of the college

• Organizing and sending out promotional materials

• Administrative duties

That’s Entertainment, St. Catharines, ON October 2011-April

2013

Shift Manager

• Manage up to 8 staff at a time ensuring customers receive quality service

• Address customer concerns and special requests

• Merchandise products, set up displays to increase product sales

• Set up store events to improve traffic flow

• Market new films for store trailer by creating a Powerpoint presentation

• Operate the ticket master kiosk & trading post computer systems

Blockbuster Canada, Niagara Falls, ON July 1999-October

2011

Assistant Manager

• Managed 7-8 people at a time

• Conducted weekly staff meetings to review goals and new products, dealt with any staffing

issues

• Reviewed budgets, SPR’s, sales figures

• Established a promotions strategy in order to exceed the company’s goals

• Trained new associates on proper procedures and sales development

• Conducted monthly inventories

Ann Price

5552 Heritage Drive, Apt# 503, Niagara Falls, ON L2J 3J7

905-***-**** **********@*******.***

• Practiced loss prevention awareness

• Merchandised products and developed an in-depth movie knowledge in order to advise

customers

PROFESSIONAL AFFILIATIONS

Niagara Icewine Festival 2013

I assisted in collecting data for a client by conducting surveys at local wineries.

Vector Vault Project 2013

I presented a marketing analysis and proposal to a graphic design company in Toronto.

Enactus 2012-

Present

“Team Leader” for Ready Set Succeed. This group helps local entrepreneurs to improve the marketing of

their brand.

Ontario College Marketing Competition (OCMC) 2012

“Competitor” This is a group that competes every year against other colleges by analyzing various

businesses and solving their marketing dilemmas.

Niagara Regional Entrepreneurship Challenge 2013

“Competitor” This competition occurs every year on the regional level against other colleges and

universities who are also involved in the group Enactus. Throughout the year, Enactus members at each

school work with local businesses to help them improve their productivity and awareness in their

communities. The competition takes place to showcase these businesses and the work we have done and

also to compete to see which school had the most success with their businesses.

Humane Society 2013-Present

“Volunteer” Animals are a passion of mine so I try to give as much time as I can to help support the love

and kind treatment of animals.

ADDITIONAL SKILLS

• Microsoft Word, Excel, PowerPoint, Access, Outlook

Ann Price

5552 Heritage Drive, Apt# 503, Niagara Falls, ON L2J 3J7

905-***-**** **********@*******.***

• Novell Groupwise

• SAP Database Management

• SPSS System

• Valid “G” Driver’s License with own vehicle

**References Available Upon Request**

Contact this candidate