CURRICULAM VITAE

MR.SANTOSH KUMARA.B

# **, * ** * *****, 35 th main road,

Jaimaruthi Nagar, Nandini Layout,

Bangalore - 560096.

Mobile: +91-953*******, +91-997*******.

E-mail: acfa72@r.postjobfree.com.

SUMMARY

Having 8+ years of experience in health care Industry, currently employed with Panacea

Hospital Bangalore as Manager Quality Assurance. Good understanding of health care policies &

procedures prevalent in the health care industry. Well versed in functionalities and operations of Clinical

Departments, Business Units and Administration of Hospital.

Area of Interest: Hospital Administration, Operations, & Quality .

MAJOR STRENGTHS

Ability to perform tasks as per the policies and procedures of the organization

Familiar with statistical analysis and quality control

Possess excellent communication skills

Familiar with operating systems like Microsoft Word, Excel, PowerPoint and the Internet

Ability to generate effective training programs

Possess quick decision making and problem solving skills

Ability to develop and maintain good relationship with staff

EDUCATIONAL QUALIFICATIONS

Master in Hospital Administration (MHA), from “Father Muller Medical College Hospital”, Under

Rajiv Gandhi University of Health Sciences, Bangalore – Batch 2010-2012.

Bachelor of Medical Laboratory Technology, from Indira Gandhi Institute, Under Rajiv Gandhi

University of health sciences, Bangalore- Batch 2006-2010.

PROFESSIONAL EXPERIENCE

Working as Manager Quality Assurance at Panacea Hospital, Bangalore from Nov 2013 to till

date.

Worked as a Facility Manager and Deputy Quality Manager at Father Muller Medical College

Hospital, Mangalore from Dec 2012 to Nov 2013.

Worked as Trainee Administrator at Fr. Muller Medical College Hospital, Mangalore during Two

years of MHA course.

Worked as Laboratory Technologist at Wockhardt Hospitals Bangalore From November 2005 to

October 2006.

Worked as Senior Laboratory Technologist at Fortis Hospitals Bangalore From May 2009 to

October 2010.

MANAGER QUALITY ASSURANCE (QUALITY)

• Gap analysis of facilities & preparation of gap report

• To review the secondary data available.

• To recommend and implement the structural deficiencies in terms of manpower and equipments.

• To study the equipment and instruments availability, functionality and there maintenance.

• To identify senior and potential trainers from within the facilities at the Hospital.

• To do training needs assessment of these audiences in relation to achieving NABH standards.

• Training module will be developed based on the accreditation standards of NABH.

• To analyze patient satisfaction, employee satisfaction surveys and hospital utilization rates.

• To help create signage, work instructions, manuals and necessary for the health workers.

• To carry out an audit and mock-drills for the facility.

• Looking after both Medical and Non- medical operations.

• Coordinating with the various operational systems in the hospital for smooth running of the

services.

• Identifying, working and implementing of various QIP's.

• Meeting the patients and their representatives to clarify any doubts about the hospital services.

• Meeting with all IP patients on a regular basis, attend to their problems and resolving them.

• Interface with Administrator for all Operational issues.

• Professionally and promptly handle patient queries, requests and complaints.

• Provide quality service and support in a variety of areas in Operations.

PROFESSIONAL ACHIEVEMENTS

Introduced Pneumatic Shoot System for transportation of blood samples, first of its kind in

Mangalore.

Was part of Quality team AND worked for NABH, NABL and NAAC Accreditation.

Designed and Installed Hospital Safety, Fire and other Signage’s at Father Muller Medical

College Hospital.

Was part of Quality team, which proved to be successful in completing the NABH Pre

assessment.

Was part of NABL surveillance team, where the numbers of NC’s, were reduced comparatively

and achieved NABL Accreditation.

Indulged as a part of the NAAC core committee, which proved to be successful by achieving

“A” grade for Father Muller Medical College Hospital.

Management committee member for Selection and Implementation of HIS.

ACADEMIC ACHIEVEMENTS

“Best Paper Award” at HORIZON 2012 National Conference on “Patient Complaint

Management” held in Father Muller Medical College, Karnataka, India on 24&25-09-2012.

Presented a Paper on “Bio Medical Waste Management” at Yenepoya University, Mangalore,

Karnataka State, India held on 05&06-02-2011.(National Conference)

Presented a Paper on “Continuous Quality Improvement in Hospitals” at Ramaiah Institute

of Health Sciences, Karnataka State, India held on 09&10-12-2011. (National Conference)

Presented a Paper on “Patient Complaint Management” at Father Muller Medical College

Mangalore, Karnataka State, India held on 24&25-09-2012. (National Conference)

Presented a Poster on “Strategic Mission of Healthcare Articulated with Quality ” at Father

Muller Medical College, Karnataka State, India held on 24&25-09-2012. (National Conference)

CONFERENCE ORGANIZED

Organized a successful International conference on “Cardio-Diabetes’’ at Father Muller’s

Medical College, Mangalore. (F.M.M.C.H)

Organized a successful National conference “A Tale of Successful marketing’’ at F.M.M.C.H.

Organized a successful National conference “Medical Update’’ at F.M.M.C.H.

Organized a successful one day workshop on “Recent Trends in HRM’’ at F.M.M.C.H.

Organized a successful one day workshop on “Total Quality Management in Healthcare

Organizations’’ F.M.M.C.H.

PROJECTS CONDUCTED DURING STUDY PERIOD

Thesis- Title - “A Study on Pricing of Selected Laboratory Investigations at Father Muller

Medical College Hospital” in April 2012.

Summer project – “A study on Employee engagement in a selected hospital.

Conducted a study on “Bio Medical Waste Management” at F.M.M.C.H.

Conducted a study on “Saving Energy by using energy Efficiency” at F.M.M.C.H.

Conducted a study on “Job Description and manpower planning” at F.M.M.C.H.

Conducted a study on “Patient Waiting Time at Pharmacy” at F.M.M.C.H.

Conducted a study on “Maintenance of Bio-medical equipment” at F.M.M.C.H.

Conducted a study on “Floor plan and movement of staff in Pharmacy” at F.M.M.C.H.

Conducted a study on “Licensing of Radiology Equipments as per New Guidelines of Atomic

Energy Regulatory Board” at F.M.M.C.H.

PERSONAL PROFILE

23rd February 1987

Date of Birth :

Age : 27 Years

Nationality : Indian

Sex : Male

Marital Status : Single

Languages Known : English, Kannada, Hindi, Telugu, & Tamil

Hobbies/Interests : Reading books, listening to music, collecting articles, travelling.

REFERENCES

1. Fr. Rudolph Ravi D’sa 2. Mr. Sunil Hiremath

Administrator, Chief Operating Officer

Father Muller Charitable Institutions, Panacea Hospital

Mangalore. Bangalore.

Mob: 948******* Mob: 809-***-****

DECLARATION

I hereby solemnly declare that all the above furnished details are true to the best of my knowledge and

belief.

PLACE: Mr.Santosh Kumara.B

DATE:

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