Customer Service Sales

Zachary Henry

Customer Service Coordinator - Graybar Electric

Philadelphia, PA

**********@*****.*** - 215-***-****

To secure a leadership position with an elite company that will allow me to utilize my communication, problem-

solving, analytical, and coordination skills; with an emphasis on team -building to maintain customer satisfaction

and company profitability goals.

WORK EXPERIENCE

Customer Service Coordinator

Graybar Electric - Philadelphia, PA - December 2013 to June 2014

Handles all customer service requests, including but limited to order entry, pricing, expediting, billing, order

maintenance, credits, and/or claims.

• Provides assistance on product support and applications.

• Handles all written correspondence received from customers and replies in a timely manner.

• Represents the customer in the resolution of all disputes and claims with third party suppliers.

• Plays active role on Service Improvement Team, to limit rework and improve services.

Member Services Supervisor

Town Sports International - Chalfont, PA - January 2012 to December 2012

Supervised department of 30 member service representatives; prepared monthly work schedules; oversaw

and accepted sick leave, vacation requests, or any excused or unexcused absences. Conducted interviews

for prospective team members ensuring hiring of appropriate individuals for team success.

• Facilitated daily team meetings to review previous day numbers, grant recognition, and reassess the positives

and need for improvement for the work day.

• Monitored daily service reps' call volumes and schedules; supplied managerial expertise when needed to

ensure customer satisfaction.

• Conducted monthly reviews for member service reps', recommended re-training on procedures when needed,

took further action for performance improvement.

• Finalized and approved all credit authorizations, cash deposits, collection payments, and member verification

and registration.

Operations Supervisor

Dollar Thrifty Automotive Group - Philadelphia, PA - May 2010 to June 2012

Assisted staff with customer service issues including new and existing rentals, vehicle returns, inspections,

and transportation of vehicles.

• Coordinated and directed return and service agents' lot movement to prevent congestion issues.

• Assisted rental sales agents by recommending various techniques to widen sales opportunities.

• Initiated personnel disciplinary action and responded to employee concerns regarding job relations.

• Implemented and coordinated various work processes to maximize output and maintained above average

percentage on customer service ratings.

Lead Customer Service Sales Rep

Dollar Thrifty Automotive Group - Philadelphia, PA - May 2008 to May 2010

Dispatcher

Dollar Thrifty Automotive Group - Philadelphia, PA - May 2007 to May 2008

EDUCATION

Associates of Science in Business Management

Chestnut Hill College

May 2008

SKILLS

SAP, KRONOS, MICROSOFT OFFICE, OUTLOOK

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