Customer Service Sales

Jodi Ellen Fish

Summary More than twenty five years of proven customer

service, sales, management, organizational,

analytical and problem solving skills. A loyal

manager focused on customer/client/colleague

interaction that believes people are the most

valuable resource and asset in any organization.

Experience

SOUTH UNIVERSITY, WEST PALM BEACH,FL

7/13-Present

ASSISTANT DIRECTOR OF ADMISSIONS/SALES/CUSTOMER

SERVICE

Duties included but not limited to selling and

servicing all potential domestic students their

Associates, Bachelors or Masters Degrees by face to

face interview style meetings on campus accompanied

by phone and email interaction. Maintaining Campus

View Database, Troubleshooting and ultimately

maintaining personal relationships with the students

from initial contact through the entire enrollment

process and on to their graduation.

KAPLAN UNIVERSITY, BOCA RATON, FL

11/11-7/13

ADMISSIONS ADVISOR/SALES/CUSTOMER SERVICE

Duties included but not limited to selling and

servicing all potential domestic students their

ON-LINE Associates and Bachelor Degrees via phone and

email. Maintaining IQM Database, Sales Calls,

Troubleshooting and ultimately maintaining personal

relationships with the students from initial contact

through the entire enrollment process and on to their

graduation.

SAFEHANDS, BOCA RATON, FL

5/10-10/11

CUSTOMER SERVICE/SALES MANAGER

Manager of a national manufacturer of an Alcohol Free

Hand Sanitizer company.

Managing sales relationships with new and existing

customers from initial order through reordering and

distribution.

Managing relationships with vendors, distributors and

sales partners.

Coordinating all marketing events.

Managing programs to drive reorders on all sales

transactions.

Duties included Order Processing, Invoicing,

Tracking, Troubleshooting and expediting all inbound

and outbound shipments.

Generating Reports, Credit Card Processing,

Collections, Credits.

Responsible for Daily Operations and all Admin

Functions.

NATURAL IMMUNOGENICS CORP, FT LAUDERDALE,FL

11/09-5/10

CUSTOMER SERVICE ACCOUNT MANAGER

Duties included but not limited to servicing all

domestic and international customers via phone or

email. Maintaining Customer Database, Order

Processing, Invoicing, Tracking Orders, Generating

Reports, Outbound Sales Calls, Credit Card

Processing, Troubleshooting and maintaining

relationships with all Sales Partners.

DALLMEIER ELECTRONIC USA, FT LAUDERDALE, FL

9/2008-7/2009

OPERATIONS MANAGER

Manager of a world wide manufacturer branch for a

CCTV, Surveillance Security Systems Company, with

corporate headquarters based in Germany.

Duties include but are not limited to the sole

responsibility for the day to day management and

operation of all Office Administrative Functions,

Inclusive of Warehouse, Customer Service, Vendor

Relations, Marketing, Sales and Human Resources.

Direct contact to Germany and all worldwide branches

Administrator of Payroll, Health Benefits and 401K

plan

Liaison for all other branch departments including,

Marketing, Order Processing, Sales and Technical

Support

Responsible for daily reports of USA activity to CFO

and Owner/President Mr. Dallmeier

Maintaining A/R and A/P, working directly with

outside Accounting firm

Verifying all office and staff expense reports

Processing all Sales Orders and Invoicing

Processing all Purchase Orders and Invoicing

Pulling, Packing and Shipping all outbound orders

Receiving all inbound shipments

Responsible for tracking, troubleshooting, expediting

all inbound and outbound freight

Responsible for all RMA's, Loan Equipment, Warranty

Replacements and Repair Scheduling

Responsible for all company leased and owned property

HOUSE OF METALS, Boca Raton, FL

4/2008-9/2008

OPERATIONS MANAGER

Manager of fast paced Corporate Head Quarter of a

Metal Distributor, responsible for daily transactions

of multiple nationally based offices.

Duties include but not limited to Accounts Payable,

Accounts Receivable, Borrowing Base Collateral

Report, Collections, Credits, Debits, Customer

Database Update, Wire Transfers, and Inventory

Reports. Employee, Vendor and Customer Relations.

Direct link to Owner and all Department Heads.

MEDICAL SUPPLY HOLDINGS, LLC, BOCA RATON, FL

9/1990-3/2008

1997- 2008

Operations Manager

Managed operations generating revenue from $20

million- $70 million in annual sales. Responsible for

daily operations in multiple location scenarios.

Performed direct supervision for 35 employees

including customer service department and warehouse

department for a disposable medical supply company.

Responsible for all interaction between company

departments. Direct link and key company contact for

business owners, third in command and responsible for

communication and departmental interface on issues

including purchasing, offerings, sales, accounting,

inventory, customer service and

warehouse/distribution.

Responsible for all customer needs i.e., deadlines,

special requests, order processing and customer

relations. Key company contact responsible for entire

process from receipt of customer purchase order to

the delivery of product to customers docks including

order tracking and settling order delivery

complaints.

Advertising for Employment, Interviewing Process,

Hiring, Terminating, Reviews, Salary Negotiations,

Bonuses, Raises, Time Cards and Vacation Requests.

Created, Wrote, Trained and Implemented all

Procedures and Policies to all employees.

Created, Wrote, Trained and Implemented QA Program.

Created, Wrote, Trained and Implemented Entire

Warehouse Location System.

Responsible for organizational audits and maintaining

standards with Fortune 50 customer's quality

assurance department heads.

Responsible for all logistics via freight companies

LTL, full truck load and small packages. Responsible

for all inbound and outbound distribution. Key

contact for all facets of warehouse activities.

Worked directly with all outside vendors, both

product and service-PO expediting, recalls, returns,

contracts and pricing negotiations.

Responsible for all company projects. Acted as

initial key company contact, trouble shooter, problem

solver, employee motivator and peacekeeper, other

start-up companies, leases and subleases, equipment

purchasing and leasing, telephone systems, inventory

control, employee social functions, marketing,

brochures, advertising, brainstorming, round table

discussions, public relations and trade shows.

Conducted and attended ongoing seminars, classes,

workshops for me to pass on to my employees for the

result of their morale and personal growth all funded

by MSH i.e. Dale Carnegie, FDA workshops, Tony

Robbins.

Conversion from complete manual paper system to

automated via computer implementation.

1995 - 1997

Outside Sales/Inside sales Account Manager

Key contact for all major domestic accounts.

1990 - 1997

Office Manager

100% manual system, extremely high paperwork volume.

Daily deposit, posting and pulling invoices, check

discrepancies. maintaining credit card terminal and

collections

Responsible for implementing and maintaining health

benefits and 401k plan.

General clerical duties, customer service, AR, AP and

all miscellaneous duties as needed.

Hollywood Diagnostics Center, Hollywood Fla.

1990

Account Executive Manager

Burdines Department Store, Boca Raton, Fla.

1988-90

Counter Manager/Assistant Cosmetic Manager

St. Andrews Estates Medical Center, Boca Raton, Fla.

1987-88

Director of Therapeutic Recreation/Assistant Director

Education Florida International University, Miami Florida,

First Year Masters In Social Work 1989

University Of Massachusetts, Amherst, Massachusetts

Bachelor of Science 1987-Honors- Cum Laude-GPA 3.2

University Of Oregon, Eugene Oregon, National Student

Exchange Program 1986-1987

Certifications/ The Dale Carnegie Course, The Dale Carnegie

Skills Leadership Training For Managers Series. Computer

knowledge in Axapta, QuickBooks, Peachtree, SBT,

Microsoft Windows XP, Lotus Approach, ACT and IQM.

925 Cosmos Court

Wellington FL 33414

*************@*****.***

Cell 561-***-****

Contact this candidate