Customer Service Manager

Location:

Rochester, NY

Posted:

August 10, 2014

Contact this candidate

Resume:

PAULA TINKHAM *****.*******@*****.***

*** ********* ******, ********* ** 146**-***-***-

**** (cell)

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Skills Summary

Customer service Retail management

Management/mentoring/tutor

Basic accounting Supervisory experience Self-

development

Detailed Oriented People Oriented Employee training

Microsoft Word Microsoft Excel Microsoft

PowerPoint

PROFESSIONAL EXPERIENCE

Tim Horton's Caf and Bake Shop Rochester, NY

. Counter Help 2012 -

Current

. Taking Customer's orders

. Fresh Coffee every 20 minutes

. Serving customers their meals

. Cashier both for front and Drive Thru

. Greeted customers with a warm friendly smile as they came in

Bagel Bin Caf

Rochester, NY

Kitchen Manager/Front End Assistant

2000 - 2011

. Opened and closed caf per security procedures

. Greeted customers with warm friendly smile

. Prepared and served foods to order:

. Placed product orders, rotated and replenished stocked items

. Performed various financial activities: cash handling and deposit

preparation

. Supervised and participated in cleaning activities for kitchen and

dining area

. Trained workers: food preparation, service, sanitation, and safety

procedures

Taco Bell Rochester, NY

Cashier/Customer Service/Shift Manager 1994 -

2000

. Opened and closed restaurant

. Provided excellent customer service

. Input billing invoices into the computer system

. Performed food preparation and cooking duties

. Trained employees: food preparation, service, sanitation, and safety

procedures

. Stocked shelves with deliveries, rotated and re-stocked items

Rite Aid Pharmacy Rochester, NY

Customer Service 1987 - 1991 Provided excellent customer service by

assisting customers with shopping needs

. Completed inventory counts to re-order merchandise

. Stocked and rotated merchandise on shelves and end-caps

. Ensured clean, pleasing appearance of store; hung weekly sales