Customer Service Management

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CHOL N. CHOL

CHOL NHIAL CHOL

**** ******** ***** *** #*, Louisville, KY 40219

Cell: 267-***-****

Email: *********@*****.***

SUMMARY OF QUALIFICATIONS

Recent College Graduate with a Master’s Degree in Business Administration

concentrating in Organizational Leadership

Bachelor’s Degree in Business Administration concentrating in Finance.

Experience includes: Highly organized and detail oriented individual with experience in

providing quality customer service, auditing and reporting management ensuring

accuracy, and training of new team members.

Has served as a chairman of Board of Directors for Juet Community Rehabilitation

Services, Selected as Creator of Culture in 2009, Employee of the Month on two separate

occasions at Zappos.com Fulfillment Center

Computer skills include: Microsoft Office Word, Excel, PowerPoint, Access, Outlook;

web research and navigation

Local candidate, available immediately

EDUCATION

WILMINGTON UNIVERSITY, NEW CASTLE, DE

Master of Business Administration, Graduated in May 19, 2013

Concentration: Organization Leadership

Graduate GPA: 3.61/4.00

INDIANA UNIVERSITY SOUTHEAST, NEW ALBANY, IN

Bachelor of Science in Business Administration, Graduated December 2010

Concentration: Finance

RELAVANT COURSEWORK

Macroeconomics, Microeconomics, Management Information Systems, Computers in Business,

Financial Management, Investment, Money and Banking, Business Statistics I & II, International

Finance, Financial Analysis and Reporting, Accounting I&II, Intermediate Accounting,

Managerial Accounting, Quantitative Business Analyses, Operations Management, Marketing,

Organizational Theory and Design, Leadership Development & Change Management,

Leadership Foundation, Group Process and Facilitation Skills, High Performance Teams, Law,

Regulation and the Workplace, Corporate Taxation

EXPERIENCE

Advantage Resourcing at J.P Morgan IRS Center in Louisville, KY

Clerical/ Mail Clerk, April 02, 2014 to May 02,2014

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Mail sorting, distributes and dispatches incoming, outgoing, and department mail timely

and accurately

Sorts mail according to destination and type such as returned letters, adjustment, bills,

orders and payments

Process customers account and source documents by reviewing data for deficiencies to be

resolved

Prepares source data for computer by compiling and sorting information establishing

entry priorities

River City Distributing, Inc. Louisville, Kentucky

Inventory Clerk/Control, September 2013 to present

Responsible for daily inventory count and maintenance of correct freshness date

inventory. Assist in monthly physical inventory closing.

Keep open the lines of communication between warehouse employees and management.

Discuss problems and solutions with management in a timely basis so that management is

kept informed of the current status of the warehouse and property.

Implement and supervise proper rotation of inventory to maintain fresh product.

Manage priority beer area with objective of clearing the inventory each day.

Notify management daily of potential code date problems.

Monitor proper product stocking and rotation including the proper location of product in

accordance to procedures.

Ensure the compliant of inventory receipt and adjustment procedures.

Attend all scheduled meetings and conduct oneself in a professional manner that is

supportive of management.

Maintain a clean, organized and secure work area.

Staff Management SMX/Staffing Solutions Holdings (Mars Drinks North America) West

Chester, PA

Warehouse Associate (Staff Management), August 2012 to June 2013

Select Customers orders from work order sheet

Unload and loading truck

Operate Pallet Jack

Makes Label for completed work from work order sheet

Finish Load; wrap pallet when complete

Turn in all paper work to invoicing person for final invoice/billing

Maintaining proper housekeeping standard in work area

Allied Barton Security Services, Philadelphia, PA

Security Officer, October 2011 to April 2013

Proactively patrol the property as instructed

Provide a highly visible security presence to help deter criminal activity and violation of

the client’s Code of Conduct and act promptly to address unacceptable behavior

While on patrol, be alert and identify potential safety hazards, mitigate found hazards,

and notify the client of conditions of concern

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CHOL N. CHOL

Respond to, investigate, and write reports on all incidents and accidents including

medical emergencies, fires, alarms, bomb threats, etc. in accordance with the Operating

Procedure Manual

Greeting visitors/staffs coming into facility and checking their identification before

allowing them into facility

Understanding and successfully execute post orders, managing typical issues and

problems professionally

Providing quality customers service daily as well as handling crisis situations efficiently

and effectively at client site

Zappos.com Fulfillment Center, Shepherdsville, KY

Warehouse Associate, November 2007 to July 2011

Audit production of team members to assure accuracy of merchandise delivery or

return to the inventory

Examine condition of merchandise prior to shipment to assure customer satisfaction

Process and inspect returned merchandise to determine if it will be placed back in

inventory

Enter data regarding merchandise and production audits daily

Trained new team members within department and certain functions of the

Zappos.com

Picking, pack/ship and receiving in coming merchandise

Cycle accounting all merchandise quarterly using RF scanner

Jewish Hospital, Louisville, KY

Transportation Team Member May 2007 to October 2007

Transported in-patients and out-patients to various departments for medical

tests/procedures

Directed visitors to appropriate personnel/department

Computer Skill

Windows 2007, Microsoft word, Excel, Access, and Power point

Windows, Microsoft Outlook, and Office communication

Award, Recognitions and Leadership

Served as a chairman of Board of Directors for Juet Community Rehabilitation

Services

Selected as creator of culture in 2009, safety superhero in 2010, and twice as

employee of the month at Zappos.com Fulfillment Center

USA citizen

Recipient of Woodcock Foundation scholarship

Recipient of Sudanese Education Funds scholarship

Recipient of Western Union scholarship

References

Available Upon request

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Contact this candidate