Customer Service High School

*** **** ****** **** **** GRANDE, AZ *****

( * 2 0 ) 4 5 0 - 3 4 7 2 • U N I C O R N S R U L E 0 3 @ YA H O O . C O M

Pamela Gardner

Professional Experience

****-******* **** *** **** School Provider of Special Education Services- Adapted

classroom activities, assignments and/or materials under the direction of the supervising teacher

for the purpose of supporting and reinforcing classroom objectives. Administered immediate first

aid and medical assistance for the purpose of meeting immediate health care needs and/or

developing children's daily living activities and behavioral skills. Applied and removed physical

therapy appliances as instructed (for the purpose of ensuring the

Student has the proper equipment according to the IEP plan. Assists with pre-lunch and lunch

activities (e.g. heat food, grind food, collect lunch money, feeding, etc.) for the purpose of

helping the teacher and lunch personnel get the student fed. Attends meetings and in-service

presentations (e.g. first aid, emergency procedures, behavior management, CPI, IEPs, etc.) for

the purpose of acquiring and/or conveying information relative to job functions. Communicated

with supervising instructional staff and professional support personnel for the purpose of

assisting in evaluating progress and/or implementing IEP objectives. Maintained instructional

materials and/or manual and electronic files/records (e.g. lessons, attendance, pencils, paper,

teaching supplies, etc.) for the purpose of ensuring availability of items, providing written

reference, and/or meeting mandated requirements. Participated in the implementation of IEP

goals for the purpose of meeting IEP goals and/or district benchmarks. Participated in the

implementation of student behavior plans for the purpose of ensuring effective and safe student

learning. Performs clerical tasks (e.g. making copies, filing, etc.) for the purpose of helping the

teacher get instructional materials ready. Current and up to date fingerprint clearance card.

Summer 2014(temp), House of Hope Behavioral Health Tech Observed and recorded patients,

listen to their concerns, record their observations and report to mental health professionals about

any unusual behavior. Check vital signs such as temperature and heart rate; give medication

under the direction of medical staff; and help with daily living activities such as eating, bathing

and grooming. Conducts direct resident observations and data collection to be reported to the

appropriate personnel. Assists in administering and scoring a variety of intelligence, personality,

aptitude tests and rating scales based on institutional needs. Engages in group psycho-

educational counseling and/or skills training. Assists in research (data collection and computer

analysis).Attends continuing education/in-service training. Acts as liaison between resident and

treatment team, providing case management.

2011-2013- Casa Grande Elementary School District Special Education Aide-Speech-

Adapted classroom activities, assignments and/or materials under the direction of the Speech

Therapist Administered speech screenings Assisted special education students requiring daily

care, (e.g. toileting, feeding, hygiene, etc.) Confers with teachers and/or parents as required.

Implements instructional programs and lesson plans. Instructs students (individual or small

groups) (e.g. articulation, voice and fluency disorders, pragmatics, self-esteem, behavioral skills,

daily living skills, etc.) Maintained classroom equipment, work area, student files/records, (e.g.

clean up after various class projects, adapted instructional materials, audiovisual equipment, etc.)

Monitored and assisted special education students during assigned periods within a variety of

school environments, (e.g. classrooms, rest rooms, hallways, cafeteria, labs, field etc.)

Participated in in-service workshops and training. Performs record keeping and clerical

functions, (e.g. scheduling, copying, instructional materials, correcting papers, compiling lists,

etc.) Responded to emergency situations. CPI trained

2008-2011- Homeschooled my children.

2007-2008 Casa Grande Union High School Theatre and Choir Aide Volunteer-Assisted choir

instructor with students, taking attendance, running office errands, provided private vocal

lessons. Assisted with organizing the winter, show hosted the winter show

2006-2007 MSA Solutions Tempe Arizona Student Loan Advisor contacted students primarily

by phone and secondarily through e-mail to build financial partnership.

Work with the students to ensure that they meet monthly payment deadlines.

Monitor and document loan payments and document all communication attempts.

Provide loan counseling services, either over the phone or in person. Reach out to drop students

to help with loan repayment as well as encourage re-enrollment.

Maintain a solid knowledge of student population through contact verification programs. Work

with cross functional team partners to ensure students have all required documentation to

successfully repay their student loan. Serve as the liaison between the student and loan services

to facilitate ease and understanding.

Monitor the status of many portfolios simultaneously to ensure paperwork completion and

processing. Track and enter data to monitor contact attempts and successes.

2004-2006 Wal-Mart McPherson, Kansas/ Casa Grande, Arizona- Photo Lab/ Customer

Service/Cashier - Provided excellent customer service by answering the phone in a timely and

professional manner and directing calls to appropriate personnel. Accurately take phone

messages when necessary. Help maintain the cleanliness of work area Ensure that each customer

receives outstanding service by providing a friendly environment, which includes greeting and

acknowledging every customer, maintaining outstanding standards, solid product knowledge and

all other aspects of customer service. Maintain an awareness of all promotions and

advertisements. Accurately and efficiently ring on registers and accurately maintain all cash and

media at the registers. Communicate customer requests to management. Enter all media from

register into the tally program. Maintain orderly appearance of register area and supplies stocked.

Summer 2004 Golden Bell Camp and Conference Center, Divide, Colorado Camp

Counselor Participated in the pre-camp training and planning process. Responsible for the safety

and well-being of all campers throughout the camp program. Supervised campers during cabin

activities, special events, overnights, free time and meals. Planned and participated in camp

activities with a positive attitude. Lead classes as assigned and have a working knowledge of all

program areas in camp with an emphasis on safely running the activity. Provided one-on-one

counseling to campers as needed, within sight of other campers or staff. Executed all emergency

procedures with the safety of campers as the first concern. Promoted proper health, well-being,

safety and hygiene to campers that result in a healthy spirit, mind and body. Took for proper care

and storage of all camp equipment and facilities as assigned. Assisted Program Directors,

Support Staff and peers as needed.

Education Sam Houston Theatre Workshop Huntsville, Texas

Courses in Stage Combat, Acting for Stage, Sound and

Lights, Directing.

Central Christian College

McPherson, Kansas

Vocal and Performing Arts Education Focus

Estrella Mountain Community College

Avondale, Arizona

Associates Degree in Applied Sciences (AAS) SLP-A Speech and Language

Pathology 4.0 Course GPA 3.8 Cumulative GPA. Member of Phi Theta Kappa and the EMCC

Honors Society

Personal and Professional References:

Barry Brown 602-***-**** ***********@*****.***

Araceli Lopez 520-***-****

Diane Street-Speck SLP CCC 480-***-****

Dario Lizarraga M.D. 602-***-****

Pastor Dave Elliot 520-***-****

Jessica Estrada 520-***-****

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