Customer Service Sales

Markus Wells ! ! ! ! !

**** ******* ***** ** ****, CA 91942 Phone: 619-***-**** E-Mail: *****.********@*****.***

Experience

Otterbox/Lifeproof 2012 - 2013

UK RDC Management/ Administrative Support

• Administrative logistics: order, inventory management, loss prevention. Double as a call-center Lead

• Manage order logistics, problem solving, defuse escalated calls

• Well versed and assisted in a variety of departments: Events, Accounting, Supply Chain/Logistics, Operations

San Diego Superior Courthouse, Central Division

2009 - 2012

Misdemeanor Operations Clerk/Student Worker

• San Diego Homeless Court Criminal Background Investigator

• Preparing, reviewing and processing court documents forms and dispositions

• Establishing, maintaining, adjudicating case files

Mr. Copy, Inc. / Xerox Authorized Dealer

2008-2009

Sales Account Executive

• Product knowledge, sales and project management

• Tele-prospect and identify opportunities to acquire additional business from existing and non-existing

• Gather data and actively listen to clients by using consultative methods to fully understand their business,

un-cover problems and identify impact areas

• Sustain activity levels; dials, appointments, workflow assessments, proposals and database updates

• Maintain a monthly sales and activity quota

Education

San Diego State University 2009-2011

Bachelors of Science: Criminal Justice 3.1 GPA on 4.0 scale

Volunteer Experience

• O’Farrell Charter School Jan. 2011- May 2011

Avid and PE classroom Mentor and Tutor

• 2010 San Diego Stand Down: Homeless Court for Veterans July 2010

• San Diego Superior Courthouse. June 2009 - Nov. 2009

Records clerk volunteer May 2008-Aug. 2008

Skills

Customer service, sales and service training and professional and management development.

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Excellent communicating skills in all forms of communication.

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Well versed in Microsoft Office: Word, Excel, Powerpoint, Outlook.

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55 WPM Certified.

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Proven ability to maintain and strengthen work environment.

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Recognized as a team leader and exceptional problem solving abilities

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Contact this candidate