Customer Service Manager
Resume:
Ryan T. Murray
** *. ****** ***** **. Apt. ****
Tucson, AZ 85704
**************@*****.***
Objective
To obtain a lasting position in a company where I can utilize my extensive experience
to implement the company's core values and achieve professional as well as personal
growth within the company.
Summary
With more than 16 years of customer service experience, ranging from in-home care
to the food service industry, I am able to offer a broad array of customer satisfaction
to individuals from all different backgrounds. Additionally, I have achieved 9 years of
management experience for a range of companies, including international
corporations as well as franchises, each with individualized management styles. My
many years in this field has easily contributed to my excellent communication skills,
my detail oriented mindset and resourcefulness, and my ability to multitask effectively.
Overall, I am a trustworthy, ethical, and confident individual, who is committed to
ensuring superior customer service.
Experience Highlights
Management
•Promoted Rapidly from entry level position to management with multiple
companies.
•Oversaw all operations including restaurant, housekeeping and maintenance,
troubleshot and resolved problems, mediated staff disputes and handled
customer complaints.
•Participated in staff recruitment, hiring, training, and scheduling, supervised all
staff.
•Performed administrative and secretarial functions in support of franchise
ownership. Coordinated weekly PNL, Accounts Payable / Receivable.
•Coordinated scheduling and staffing levels including new hire orientation as well
as exit interviews.
•Provided swing management between separate locations in widely disparate
markets both geographically and culturally.
•Oversaw local community advertising and Mascot appearances.
Customer Service & Reception
•Registered new clients for caregiver assignments. Demonstrated ability to
maintain composure and work effiently in fast paced environemnt while
preserving confidentiality.
•Assisted therapists with client needs, coordinated continued therapy sessions.
•Arranged restaurant special events and reservations, managed customer
relations and provided exemplary service to all customers.
Administrative support
•Assisted and later oversaw accounting functions; maintained evening logs and
handled AP and AR. Provided Telephone support, resolved billing issues
with vendors.
Employment History
Independent Contractor, VIP Cab Company, Tucson, AZ
Bartender, El Charro, Oro Valley, AZ
Manager, Red Robin, Tucson, AZ
Manager, Starbucks, Concord, CA; Oro Valley, AZ
Bartender/Trainer, Tahoe Joe's, Concord, CA
Supervisor, Fearless Farris SVC Station, Donnely, ID
Caregiver/Administrative Assistant, Comfort Keepers, Boise, ID
Lead Material Handler, Matheson's Flight Extenders, Boise, ID
Deli Manager, Albertsons, Boise, ID
Server/Banquet Attendant, Hillton Garden Inn, Boise, ID
Server Trainer, IHOP, Boise, ID
Manager, Good Times, Boise, ID
Associate, Hollywood Video, Scottsdale, AZ
Manager, Dexter Video, Dexter, NY
Associate, Ames, Watertown, NY
Capabilities
•Management
•Telephone Reception
•Word Processing & Typing
•Computer Operations
•Filing & Data Archiving
•General Accounting
•Customer Service & Relations
•Scheduling
•Accounts Payable / Receivable
•Extensive Bar-tending / Serving
Education
General Brown High School, Dexter, NY (1996-2000)
• High School Diploma
Pima Community College
• General Education Courses
• Associates Degree in Progress
AZ Department of Liquor Licenses and Control
• Title 4 AZ Basic Certification for Sale of Alcohol
References
Derick Burr/Independent Contractor for VIP Cab Company
Dan Barnes/Franchise Owner of Red Robin
Lydia DePoy/Former Employee
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