Customer Service Security
Resume:
Curriculum Vitae/ Resume
Liam O’Byrne
Grand Rapids, MI 49546
Tel # 559-***-****
Profile
A motivated, proactive, and personable professional with a bachelor degree and over ten (10) years of
increasingly responsible work experience in the field of Aviation. Capable of achieving goals and meeting
deadlines in demanding situations while working with large groups of diverse people. Thrive at working in
a project based, high preasure environment.
Education
San Jose State University – San Jose, CA
Bachelors of Science in Aviation with Minor in Business, 2006
GPA: 3.259
Certifications
private Pilots License
Certificate # 2687715 Issued February 15, 2002
AIRPORT CERTIFIED EMPLOYEE (ACE)-AVIATION SECURITY
American Association of Airport Executives Issued December 2009
SIX SIGMA WHITE BELT CERTIFICATION
Aveta Business Institute Issued July 2014
Employment History
Aviation Security Supervisor, 2011 to 2013
San FranCisco International Airport – San Francisco, CA
Primary Roles and Responsibilities:
Responsible for proactively resolving security vulnerabilities and incidents at San Francisco Intl.
Airport and writing reports/briefing upper management regarding situations
Act as “CCTV System Administrator” for a 1800 plus camera system responsible for all aspects of
CCTV system from design to end user priveledges and video requests
Establish and maintain strong relationships and communication with numerous Airport
Departments and Tenants
Supervise staff in Airports Security Operation Center which has a staff of eight (8) full time
employees working 24/7 and provide general supervision and training for contract security
employed by airport
Create and manage contracts for maintenance of Airport security systems
Act as departments point person for all projects at Airport and work with project teams to resolve
any security issues as they arise during construction to ensure no project delays and deliverables
are met
Security Operations Center Analyst, 2007 to 2011
San Francisco international airport – San Francisco, CA
PRIMARY ROLES AND RESPONSIBILITIES:
Oversee the operation of all Airport security systems
Monitor and analyze any alarms or security incidents to ensure safety and security of Airport and
compliance with all Federal Regulations governing Airport Security
Conduct routine inspections of facilities
Document incidents and provide recommendations to management regarding incidents
Conduct research to proactively investigate potential security issues and provide resolutions to
complex issues at Airport
Provide assistance to Airport management during special events and emergency situations
Issue retraining to Airport personnel on security procedures as needed
Line Service Technician, 2003 to 2007
San Jose Jet Center – San Jose, CA
PRIMARY ROLES AND RESPONSIBILITIES:
Provide any needed services and assist flight crews with any necessary preparations for flights
Assist in all aspects of the operation of the onsite Fuel Farm and perform quality assurance
checks for all fuel stored in Fuel Farm
Assist passengers with luggage and valet cars as needed
Train all new employees in proper company procedures for servicing aircraft
Provide exceptional customer service to all customers
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