Customer Service Manager

My name is Mike Bishop

I have spent approximate *1 years of my career working in automotive industry

I have worked as a quality manager,quality director and plant manager

My formal education is a bachelor degree in math-statistics.

I have had further training by Toyota in both the US and Japan on Toyota Production System

I have been certified by ASQ as both a quality engineer and a quality auditor

I have been fortunate to be in early on the implementation of modern quality tools

In my first job out of college I worked with Corning Glass

Corning was a leader in using statistical methods to analyze and problem solve in manufacturing processes.

At Corning my major activity was being part of a product development

team responsible for successful reducing glass weight on headlight

components thirty percent.

From Corning I move to a company called National Industries

National Industries made wiring harnesses for Ford and Chrysler

This was the time the push was on for the implementation of SPC

Statistical Process Control.

I successful implemented a form of SPC in all operations both machine and manually.

Scrap was reduced significantly in all areas with significant cost savings

In the injection molding area the scrap was reduced from over 5% to less than .5%.

than .5%.

I also spent several years managing start up plants for National

in the plant startups we were able to implement immediately other

improvements that had been made.

We were also able to implement JIT from sub-assembly to final area.

In my manufacturing experience I went from National to AP Technoglass

AP was a joint venture between Asahi Glass and PPG

AP was a start-up operation and we were able to implement several things I had learned along the way.

Because of the emphasis on customer service an outstanding team of associates were developed to service a large customer base.

This customer service organization is still used by Asahi today and has been copied by many other companies.

This was also the time of the push for ISO 9000 registration initially.

Our plant in Elizabethtown was one of the early receipts of ISO certification

We also were certified for the EU and JIS mark

Several of our customers brought other suppliers to see our facility as an example of how to do customer service and 5s

My next two assignments were not my favorites.

I spent a year in Mexico making seat belts

At the facility we were able to reduce staffing need for a line by over 30%

This was accomplished by using poke yokes and combining operations

At the facility we were able to reduce staffing need for a line by over 30%

At the facility we were able to reduce staffing need for a line by over 30%

Also significant 100% offline inspection was reduced because of fool proofing

At Eagle Bend we did a lot of firefighting in the beginning

We were able to get things under control enough to begin ISO

It was my opinion that there was not sufficient management support for quality at both plant and corporate level

At Daiken when I started there was a major quality issue in process with Nissan

We were able to recover from that issue and again gain the confidence of the customer.

Daiken was a very machine intensive process and therefore great emphasis was placed on process controls including attain ISO certification.

My doctor strongly insisted that I do something about my health and wanted me to take time off.

At the time I was overweight and in terrible physical shape.

I took the time off and have lost significant weight and have a relatively routine workout schedule. I am not a body builder or a marathon runner but my physical

health is much better.

During the time away from manufacturing I have owned and operated my own recruiting business.

I also have residential rental properties and do policy service work for insurance.

I am extremely interested in getting back into manufacturing because along the way

I have learned additional tools and techniques that I really want to bring to manufacturing particularly in training and human development.

There are also some techniques that can be used that are far better than gemba walk.

I believe very strongly in the idea of attention to detail and think I have tools currently being used. These are tools to build the quality in not inspect it in.

If you would be interested in talking further I can be reached at 865-***-****.

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