Leda Gutierrez

**** ********* ***** #****

Houston, Texas 77042

Cell: 832-***-****

Professional Experience

I have 7 years of retail management and customer service skills. I am fluent in both English and

Spanish. I am a responsible, dedicated and strive to accomplish any goal that I set for myself,

both professionally and personally.

Job Experience

Drive Away Autos Houston, Texas 3/14 – current

Loan Processor

Duties: Prepare and process loans based on applications received. Analyze applicants and

determine, based on lender policies, if the applicant is qualified for the loan in question.

Ensuring all policies have been followed in the approval of a loan, all signatures are on all

documents, and the loan documentation includes the correct data

Ameriprise Financial Houston, Texas 8/13 -3/14

Office Assistant

Duties: Work with office staff scheduling client appointments, light clerical work, answer

phones,

CVS Pharmacy Houston, Texas 6/13 – 9/13

Shift Supervisor

Duties: Work effectively with store management and store crews. Supervise the store’s crew

through assigning, directing and following up of all activities while promoting a positive

shopping experience for all CVS customers. Responsible for opening and closing the store,

maintain inventory levels, price merchandise, stock shelves, execute the display, sign and

inventory of weekly, major promotional, and seasonal merchandise. Reset departments

following POGs, adapting them to a particular store if necessary.

Wells Fargo, Inc. Houston, Texas 10/12 – 1/13

Teller

Duties: Under direct supervision, processes customer transactions within established guidelines.

Identify and make sales referrals, recommend alternate channels, cross-selling bank services

and products for Wells Fargo partners, provide excellent customer service. Responsible for the

safe deposit, merchant, vault, ATM processing, bonds and coupons, foreign currency and night

drop.

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Walgreens, Houston, Texas 12/05 – 10/12

Assistant Manager

Duties: Responsible for the daily operations of the store, supervising employees, handling all

customer service issues that may arise, while adhering to company standards. Maintain and

control the cash registers, and balancing all tills in the store. Stock and maintain all inventory

levels of product within the store.

Education

High School (Maria Auxiliadora) in Costa Rica from 1979 to 1984

UACA University Costa Rica from 1984 to 1987

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