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Customer Service Manager

Location:
Eagle Pass, TX
Salary:
35.00 us dlls / an hour
Posted:
October 05, 2014

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Resume:

Luz Isabel Villarreal

**** *** *** **** #** acf9r3@r.postjobfree.com

Eagle Pass, Texas 78852

830-***-****

Offering a Proven Track Record of Organizational Efficiency and

Productivity Improvements.

Performance-driven administrative professional with experience in

facilitating support services and office management. Strong organizational, customer service and communication skills with the ability to

independently plan and direct business affairs. Trusted advisor, liason,

and assistance. P C Proficiency in MS Word, Excel, PowerPoint and

proprietary software systems.

Care Knowledge and Skill Areas:

. Client Relationships * Organized & Multitasked

. Talent Acquisition & Training * Highly Motivated

. Bilingual Communications * Payroll Processing

Professional Experience

GoodYear Tire & Appliance - Office Clerk 11/12-Present

Eagle Pass, Texas

. General office duties

. Customer service and sales

. Bookkeeping, payroll and data entry

. Keeping inventory on tires and equipment

NHATS-Data Collector Bilingual Interviewer 04/11-Present

Westat - Eagle Pass, Texas

. Administering bilingual interviews with respondents

. Collecting and transmitting data through (CAPI)

. Keeping up to date data on respondent files

. Administration of physical and cognitive measures

Tax Preparer 08/10-Present

Jackson Hewitt Tax Service - Eagle Pass, Texas

. Computerized federal income tax preparations

. State and individual income tax services

. Constant training on local and state returns

General Manager 06/07-03-10

Desert Lanes Bowling Alley - Eagle Pass, Texas

. Supervise and cross-train 16 employees in various areas

. Responsible for daily bank deposits on various shifts

. Greet and meet customers' needs daily

. Place weekly orders on food, liquor and beverages

. Maintain overall inventories

Enumerator 03/10-/7-10

U.S. Department of Commerce

U.S. Census Bureau - Maverick, Dimmit and Zavala Counties

. Produce quality work at a rate of 1 to 1.5 completed

Questionnaires per hour, depending on the type of area

Covered.

. Obtain complete interviews from the number of people

Living in the unit.

. Questionnaires were checked daily for completeness and

Accuracy.

Substance Abuse Counselor 03/05 - 02/06

South Texas Rural Health Services - Carrizo Springs, Crystal City, Uvalde,

Big Wells, Asherton, & Cotulla, Texas

. Conducted group and individual sessions on youths

. Prepared screening, assessments, treatment plans and

progress

Reports

. Responsible for the security of 12 to 15 students on

outdoor

activities and out of town trips

. Administrative and clerical duties

. Taught resiliency skills, drug education, prevention and

family

Planning skills.

Activities and gaps between employments

Volunteer at the local Battered Women's shelter, Assistant to the Avon

district manager,

Spanish tutoring to Border Patrol agents.

References: Rossana Moncada, Arts Teacher 210-***-**** - 20 yrs

Robby Gonzalez, YRC Freight-clerk 830-***-**** - 25 yrs

Nelson Teran, Safety Dir. TSI Transp. 956-***-**** - 8

yrs



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