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MA. CRISTINA SISON

Date of birth: **/*0/1980

Place of birth: Philippines

Mobile no.: 0063-916-***-****

Email address: acf9l3@r.postjobfree.com

Career Objective: Seeking a challenging position with a reputed

Organization that will allow growth into positions of broader

responsibilities and would also like use my previous skills and experience

in a more challenging role as to reach higher levels in my career ahead.

Academic Qualifications

MEDICAL TECHNOLOGY

1999 - 2000

Unciano Medical College Antipolo City

COMPUTER SECRETARIAL

1998 - 1999

EARN Computer and Technical School Cubao, Quezon City Philippines

GERMAN LANGUAGE COURSE

Level 1 - May 2004

Level 2 - September 2004

Level 3 - December 2004

Goethe-Institut Manila, German Cultural Center Manila, Philippines

Special Trainings Attended

Cross Training

Majestic Tower Hotel

Front Office Department - Receptionist

Chaine des Rotisseurs

Majestic Tower Hotel

Bur Dubai, Dubai UAE

Security Awareness Training Course for the Hospitality Industry

Conducted by Shield Security Services (Director)

Majestic Hotel

Bur Dubai, Dubai UAE

Seminar on Standards and Supervision, Essential to Operations

GTBI Dunkin Donuts Inc.

Pasig City, Philippines

Fountain Quality Beverage Training

GTBI Dunkin Donuts Head Office

Coca-Cola Bottlers Philippines

Basic Food Hygiene Program

Conducted by Texas Management Consultants

Majestic Hotel

Bur Dubai, Dubai UAE

HACCP Awareness Program

Conducted by Apex Food Consultants

Majestic Hotel

Bur Dubai, Dubai UAE

Special Skills & Strengths:

. Results-oriented with high standards of job performance.

. Able to apply a logical common sense approach to problem solving.

. Leader with strong organizational skills, and the ability to work

effectively under pressure and stress.

. Strong team working, communication, leadership, interpersonal and

multi-tasking skills.

. Known for ability to defuse potentially volatile situations.

. Management skills

. Able to deliver training at all levels and team motivation

. Sensitivity to customer

. Good relationship skills

. Sales ability

. Have understanding of IT issues for posting related

Fully conversant with the following Hotel software system:

. Micros and Fidelio

. WIN HMS

. Opera

. Materials control

Spoken languages:

. English: speak, write and read fluently.

. Tagalong: speak, write and read fluently

. Deutsch: speak, write and read

Experience Details:

Assistant Restaurant Manager -January 2011 up to August 2013

Outlet in-charge - Tirquaz Bistro and Garden Lounge

Majestic Hotel Tower Dubai UAE

P.O. Box No.122235

JOB DESCRIPTION

Operations within the outlet, staffing and roster, stock and inventory

control, training staff, guest relations, food hygiene and health and

safety standards within the outlet.

Responsibilities:

. To plan the yearly budget in conjunction with the F&B In charge

. To plan and maintain the food and beverage cost within the outlet.

. To plan sales awareness program within the outlet to maximize sales

opportunities.

. To plan and layout the objectives of the year for the outlet

. To plan yearly staff vacations.

. To plan all other promotions and special events within the outlet

. To recommend and implement changes or innovations in policies,

procedures, equipment or service style to the F&B In charge

. Project business opportunities in order to increase revenue

. To prepare business activity plan for the outlet in conjunction with the

F&B In charge

. To participate in preparation of the hotels strategic plan, marketing

plan and goals program.

. To attend the daily F&B meetings and receive the necessary information

. Make changes in procedures to upgrade service standards

. To look into additional staff requirements during busy seasons

. To be aware of the monthly targets with regard to revenue

. To attend weekly briefings in the relating to, but not limited to the

following: Overall Food and Beverage financial results and profitability;

Projected business and opportunities; F&B Cost Meetings; F&B Revenue

Meetings; Quality improvements and upgrades; Sales improvement

. To conduct daily briefings within the outlets so that the staff are aware

. To ensure and maintain good relations with clients and suppliers

. Coordinate with the Executive Chef/F&B Manager in analysing, evaluating

and writing of attractive and creative menus

. Coordinate with the F&B In charge to implement systematic testing of new

products and experimental projects to upgrade the services or procedures

at the hotel.

. To achieve strong effective selling through trained and motivated

employees and to maintain records of all trainings conducted within the

outlets

. Control payroll and working expenses of the F&B department.

. To analyse the market needs and trends

. To ensure improvements in productivity

. To ensure that the outlet has a clear market profile and that the

services products meet the identified need

. To ensure regular progress update and reviews are conducted for all

supervisors and staffs

. To ensure employee grievances, disciplinary procedure are monitored

. To continually update the SOP's for the outlet

. To identify and report hazards and maintenance requirements in the outlet

. To maintain highest standards of Food Hygiene within the outlet

. To assist creating an environment which promotes staff morale, encourages

employees to have pride in their department and their skills ensuring

maximum efficiency

F&B Supervisor - November 2009 - January 2011

Outlet in-charge - Lavazza Coffee shop/ Breathers Bar

Majestic Hotel Tower Dubai UAE

P.O. Box No.122235

Responsibilities:

. Responsible in getting guests needs and orders of food & beverages.

. Maintain the highest level of guest satisfaction and standard service.

. Be fully aware of functions and promotions taking place in the hotel.

. Answer, transfer and screen phone calls promptly and courteously.

. Assist and coordinate with the Food and Beverage Manager to achieve the

company goal/target.

. Responsible in providing satisfactory service to guests.

. Provides reports such as Attendance Sheet, Duty Roster, Food and Beverage

Sales, Daily Breakage, Competitive Analysis and doing Market survey every

season.

. Taking and confirming Restaurant Reservation of the Outlet.

. Handling the cashiering counter.

. Responsible in the Outlet inventory.

. With technical skills on Micros and Fidelio

. Attending mails in ms outlook through communication from F&B & other

departments.

. Attending in daily F&B briefing.

. Attending monthly meeting for PR & Marketing meetings.

. Responsible in checking all the outlets in the hotel.

Captain - October 2008 - November 2009

Lavazza Coffee Shop / Breathers Bar

MAJESTIC HOTEL TOWER DUBAI

P.O. Box No.122235

Responsibilities:

. Responsible in getting guests needs and orders of food & beverages.

. Maintain the highest level of guest satisfaction and standard service.

. Be fully aware of functions and promotions taking place in the hotel.

. Answer, transfer and screen phone calls promptly and courteously.

. Assist and coordinate with the Outlet Manager to achieve the company

goal/target.

. Responsible in providing satisfactory service to guests.

. Provides reports such as Attendance Sheet, Duty Roster, Food and Beverage

Sales and Daily Breakage.

. Taking and confirming Restaurant Reservation of the Outlet.

. Handling the cashiering counter.

. Responsible in the Outlet inventory.

. With technical skills on Micros and Fidelio

Waitress - July 2006 - October 2008

Lavazza Coffee Shop / La Terrace Restaurant

MAJESTIC HOTEL TOWER DUBAI

P.O. Box No.122235

Responsibilities:

. Responsible in getting guests needs and orders of food & beverages.

. Maintain the highest level of guest satisfaction and standard service.

. Be fully aware of functions and promotions taking place in the hotel.

. Answer, transfer and screen phone calls promptly and courteously.

. Assist and coordinate to superior to achieve the company goal/target.

. Responsible in providing satisfactory service to guests.

. Taking and confirming Restaurant Reservation of the Outlet.

. Handling the cashiering counter.

. With technical skills on Micros and Fidelio

References available upon request

Contact this candidate