Sales Manager
Resume:
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MA. CRISTINA SISON
Place of birth: Philippines
Mobile no.: 0063-916-***-****
Email address: ********.*****@*****.***
Career Objective: Seeking a challenging position with a reputed
Organization that will allow growth into positions of broader
responsibilities and would also like use my previous skills and experience
in a more challenging role as to reach higher levels in my career ahead.
Academic Qualifications
MEDICAL TECHNOLOGY
1999 - 2000
Unciano Medical College Antipolo City
COMPUTER SECRETARIAL
1998 - 1999
EARN Computer and Technical School Cubao, Quezon City Philippines
GERMAN LANGUAGE COURSE
Level 1 - May 2004
Level 2 - September 2004
Level 3 - December 2004
Goethe-Institut Manila, German Cultural Center Manila, Philippines
Special Trainings Attended
Cross Training
Majestic Tower Hotel
Front Office Department - Receptionist
Chaine des Rotisseurs
Majestic Tower Hotel
Bur Dubai, Dubai UAE
Security Awareness Training Course for the Hospitality Industry
Conducted by Shield Security Services (Director)
Majestic Hotel
Bur Dubai, Dubai UAE
Seminar on Standards and Supervision, Essential to Operations
GTBI Dunkin Donuts Inc.
Pasig City, Philippines
Fountain Quality Beverage Training
GTBI Dunkin Donuts Head Office
Coca-Cola Bottlers Philippines
Basic Food Hygiene Program
Conducted by Texas Management Consultants
Majestic Hotel
Bur Dubai, Dubai UAE
HACCP Awareness Program
Conducted by Apex Food Consultants
Majestic Hotel
Bur Dubai, Dubai UAE
Special Skills & Strengths:
. Results-oriented with high standards of job performance.
. Able to apply a logical common sense approach to problem solving.
. Leader with strong organizational skills, and the ability to work
effectively under pressure and stress.
. Strong team working, communication, leadership, interpersonal and
multi-tasking skills.
. Known for ability to defuse potentially volatile situations.
. Management skills
. Able to deliver training at all levels and team motivation
. Sensitivity to customer
. Good relationship skills
. Sales ability
. Have understanding of IT issues for posting related
Fully conversant with the following Hotel software system:
. Micros and Fidelio
. WIN HMS
. Opera
. Materials control
Spoken languages:
. English: speak, write and read fluently.
. Tagalong: speak, write and read fluently
. Deutsch: speak, write and read
Experience Details:
Assistant Restaurant Manager -January 2011 up to August 2013
Outlet in-charge - Tirquaz Bistro and Garden Lounge
Majestic Hotel Tower Dubai UAE
P.O. Box No.122235
JOB DESCRIPTION
Operations within the outlet, staffing and roster, stock and inventory
control, training staff, guest relations, food hygiene and health and
safety standards within the outlet.
Responsibilities:
. To plan the yearly budget in conjunction with the F&B In charge
. To plan and maintain the food and beverage cost within the outlet.
. To plan sales awareness program within the outlet to maximize sales
opportunities.
. To plan and layout the objectives of the year for the outlet
. To plan yearly staff vacations.
. To plan all other promotions and special events within the outlet
. To recommend and implement changes or innovations in policies,
procedures, equipment or service style to the F&B In charge
. Project business opportunities in order to increase revenue
. To prepare business activity plan for the outlet in conjunction with the
F&B In charge
. To participate in preparation of the hotels strategic plan, marketing
plan and goals program.
. To attend the daily F&B meetings and receive the necessary information
. Make changes in procedures to upgrade service standards
. To look into additional staff requirements during busy seasons
. To be aware of the monthly targets with regard to revenue
. To attend weekly briefings in the relating to, but not limited to the
following: Overall Food and Beverage financial results and profitability;
Projected business and opportunities; F&B Cost Meetings; F&B Revenue
Meetings; Quality improvements and upgrades; Sales improvement
. To conduct daily briefings within the outlets so that the staff are aware
. To ensure and maintain good relations with clients and suppliers
. Coordinate with the Executive Chef/F&B Manager in analysing, evaluating
and writing of attractive and creative menus
. Coordinate with the F&B In charge to implement systematic testing of new
products and experimental projects to upgrade the services or procedures
at the hotel.
. To achieve strong effective selling through trained and motivated
employees and to maintain records of all trainings conducted within the
outlets
. Control payroll and working expenses of the F&B department.
. To analyse the market needs and trends
. To ensure improvements in productivity
. To ensure that the outlet has a clear market profile and that the
services products meet the identified need
. To ensure regular progress update and reviews are conducted for all
supervisors and staffs
. To ensure employee grievances, disciplinary procedure are monitored
. To continually update the SOP's for the outlet
. To identify and report hazards and maintenance requirements in the outlet
. To maintain highest standards of Food Hygiene within the outlet
. To assist creating an environment which promotes staff morale, encourages
employees to have pride in their department and their skills ensuring
maximum efficiency
F&B Supervisor - November 2009 - January 2011
Outlet in-charge - Lavazza Coffee shop/ Breathers Bar
Majestic Hotel Tower Dubai UAE
P.O. Box No.122235
Responsibilities:
. Responsible in getting guests needs and orders of food & beverages.
. Maintain the highest level of guest satisfaction and standard service.
. Be fully aware of functions and promotions taking place in the hotel.
. Answer, transfer and screen phone calls promptly and courteously.
. Assist and coordinate with the Food and Beverage Manager to achieve the
company goal/target.
. Responsible in providing satisfactory service to guests.
. Provides reports such as Attendance Sheet, Duty Roster, Food and Beverage
Sales, Daily Breakage, Competitive Analysis and doing Market survey every
season.
. Taking and confirming Restaurant Reservation of the Outlet.
. Handling the cashiering counter.
. Responsible in the Outlet inventory.
. With technical skills on Micros and Fidelio
. Attending mails in ms outlook through communication from F&B & other
departments.
. Attending in daily F&B briefing.
. Attending monthly meeting for PR & Marketing meetings.
. Responsible in checking all the outlets in the hotel.
Captain - October 2008 - November 2009
Lavazza Coffee Shop / Breathers Bar
MAJESTIC HOTEL TOWER DUBAI
P.O. Box No.122235
Responsibilities:
. Responsible in getting guests needs and orders of food & beverages.
. Maintain the highest level of guest satisfaction and standard service.
. Be fully aware of functions and promotions taking place in the hotel.
. Answer, transfer and screen phone calls promptly and courteously.
. Assist and coordinate with the Outlet Manager to achieve the company
goal/target.
. Responsible in providing satisfactory service to guests.
. Provides reports such as Attendance Sheet, Duty Roster, Food and Beverage
Sales and Daily Breakage.
. Taking and confirming Restaurant Reservation of the Outlet.
. Handling the cashiering counter.
. Responsible in the Outlet inventory.
. With technical skills on Micros and Fidelio
Waitress - July 2006 - October 2008
Lavazza Coffee Shop / La Terrace Restaurant
MAJESTIC HOTEL TOWER DUBAI
P.O. Box No.122235
Responsibilities:
. Responsible in getting guests needs and orders of food & beverages.
. Maintain the highest level of guest satisfaction and standard service.
. Be fully aware of functions and promotions taking place in the hotel.
. Answer, transfer and screen phone calls promptly and courteously.
. Assist and coordinate to superior to achieve the company goal/target.
. Responsible in providing satisfactory service to guests.
. Taking and confirming Restaurant Reservation of the Outlet.
. Handling the cashiering counter.
. With technical skills on Micros and Fidelio
References available upon request
Contact this candidate