Customer Service Representative

Quiana S. Preston

**** ****** **. ( KOKOMO, IN **902 ( 419-***-**** (

acf9kn@r.postjobfree.com

Education

Doctor of Strategic Leadership Started Jan 2014

Major: Strategic Leadership

Concentration: Leadership Coaching

Regent University/Virginia Beach, VA

Master of Education May, 2006

Major: Higher Education/Administration

University of Toledo /Toledo, OH

Bachelor of Science May, 2001

Major: Communications Studies

Minor: Business Administration

Indiana State University /Terre Haute, IN

Computer Skills Microsoft office suite, Internet,, Abra program, Teleview

program, Eclipse, Datatel, Campuslabs, Social Media, Groupwise, EdNet,

Resource 25, & Imaging.

Professional Experience

BUEARU OF MOTOR VEHICLES-KOKOMO, IN

Intermittent Customer Service Representative, August 2014-present

. Issue credentials, titles and registration for motor vehicles

. Perform and track financial transactions with accuracy

. Deliver efficient and timed customer service

. Participate in ongoing training and development exercises

AUTHENTIC CENTER-Owner & Founder-United States

Life Enrichment Professional, August 2013-present

< Life Coaching Services

< Consulting/ Workforce Employment

< Author/Speaker

< Workshops/Seminars

< Conferences/Retreats

Rock Valley College - Rockford, IL

Manager, Student Life, August 2006 to May 2013

< Establish, develop, coordinate, implement, oversee and assess a campus-

wide co-curricular & student engagement agenda.

< Serve as primary Advisor to the Student Government Association and have

oversight for all activity.

< Staff /student supervision and performance review for three continuous

part-time employees and three student leader assistants

< Serve as primary steward, manager & distributor for campus student

activity fee/ departmental budgets. ( $400,000+)

< Serve as Student Life representative for the college's Promoting an

Inclusive Community (PAIC) committee and the Retention Strategies team by

developing, implementing and supporting initiatives that complement the

institutions strategic enrollment management plan.

< Advise, supervise and oversee the operation of student

clubs/organizations & club advisors.

< Establish and maintain college & community [regional and statewide]

relationships and partnerships.

< Serve as a primary contributor and liaison for student issues/needs on

college committee's and for general student affairs.

< Review and establish new policy and procedures consistent with student

needs & college expectations.

< Assist with the development and implementation of collaborative ideas to

bridge student development and academic affairs.

< Develop, maintain & distribute a campus-wide comprehensive programming

calendar.

< Work with Institutional Research to develop departmental assessment

practices to inform college key performance indicators.

< Establish and promote a student friendly environment consistent with the

department's mission and college's core values.

< Spearhead Student Life plan of action and implementation for campus

satellite locations.

Rock Valley College - Rockford, IL

Manager, Student Life & Info Center, March 2004 to August 2006

*all most recent positions responsibilites*

< Manage and oversee the information center & swtichboard operator.

< Train, hire, evaluate and support a highly functional/cross-trained team

of students and staff

< Assist with development and implmentation of the Student ID program

< Manage student center leadersource/satellite library functions

< Mange Talon Involvment program

< Develop new student engagment & leadership model

Additional Experiences

STUDY ABROAD PARTICIPANT-UNIVERSITY OF OREBRO, OREBRO SWEDEN, FALL 2000

< Learned to establish rapport quickly with individuals in an unfamiliar

environment.

< Utilized available resources to solve problems.

< Demonstrated willingness to take risks through enrollment in 2nd language

English-speaking curriculum.

< Developed ability to cope with rejection associated with being a

foreigner.

< Established and achieved language competency goals.

< Functioned well with little structure from faculty to the university.

Practicum Student- Office of Undergraduate Admission-Multicultural, Aug

2002-May 2003

< Planned and coordinated Rocket Leaders for Latino & African- American

students.

< Assisted practicum supervisor with 8th grade enrichment.

< Observed and gain new knowledge on admission presentations & college

fairs.

< Attended training sessions to gain more knowledge about the office of

admissions administrative task.

< Conducted research pertaining to multicultural recruitment and present

findings to the administrative staff.

< Worked independently on many projects and one collaborative project with

other practicum students.

Instructor- Student Development 100- Rock Valley College, Sept-2004- May

2010

< Designed and implemented lesson plans

< Fostered critical thinking and creativity

< Administered creative teaching methods

Trainings/facilitated workshops/presentations/Development

DIVERSITY TRAINING/CONFERENCES:

. National Conference on Race and Ethnicity (NCORE) in San Francisco,

California. 2011

< 18th Annual Dealing with Difference Institute at WIU in Macomb, IL. 2011

< Book Club discussion of "Why Are All the Black Kids Sitting Together in

the Cafeteria?" 2009

< Presentation entitled "Understanding Implicit Bias" by Litesa Wallace.

2010

< "White Privilege" facilitated by Robert D'Alonzo and Crystal Dinwiddie.

2010/2011

< YWCA-sponsored "Skyn Deep" video program/training. 2010

< YWCA-sponsored Lee Mun Wah's "National Conversation on Race.2010

Facilitated Workshops/Presentations:

< RVC Female Leadership Conference Young women complexities: inside-out

"Letters to a Young Sister." Book reading- based on Hill Harper's

bestselling novel. Oct 2009

< Phi Theta Kappa Induction Speaker Spring 2009

< Delta Gems." The red carpet path for being professional black women."

June 2010

< Staff Development." A new perspective: workplace partnerships,

conflicting emotions/perceptions, value incorporation, & real talk"

September 2009

< National Trio day presentation" Maximizing You" February 2010

< Student Club & Advisor Training " Advising with Flavor, Student Clubs,

Student Life" March 2008

< Phi Theta Kappa Regional Conference. " My eyes will see: a social justice

perspective" July 2010

< Advancing Social Justice through Co-Curricular Activities. July 2010

< Budget Training 101 Spring 2008

< Professional Development Book Discussion Facilitator Fall 2008

Professional Development:

< Management and Leadership skills training-National Seminars Group,

September 2004

< National Student Government Workshop for Community Colleges and Regional

Campuses June 2005

< Diversity of Multicultural Session: Ethnicity, Why it Matters

< Association for Student Government Advisor's Training

< Risk Management for Campus Activities Professional Conference

< American College Professionals Association Conference (ACPA)

Of Note

HONOR

< Academic Achievement Award Fall 1996-1997

< Twenty-First Century Scholar 1996-2000

< Indiana Higher Education Foundation 1996-2000

< Academic Scholarship 1996-2000

< Dewitt Scholarship- International Exchange 2000

< Graduate Assistant Minority Scholarship 2002-2003

< Rockford Chamber of Commerce Forty Leaders Under 40 Award April 2009

< Phi Theta Kappa Induction Speaker Spring 2009

< Featured in Rockford Register Star "Get to know me" section. Feb 2009

< Phi Theta Kappa Honorary Member ( bestowed Fall 2009)

< Featured in Rockford Register Star as a " Newsmaker" Sept 2009

Community leadership/activities/professional affiliation

< Delta Sigma Theta Sorority, Inc. ( Service), April 1998-present

< Delta Sigma Theta: Corresponding secretary, community service committee

< Black Student Union, Aug 1998-2000

< Mentoring for Minorities Aug 1998- May 2000

< Chaplin, Committee chairperson, Aug 1999-2001

< Indiana State University National Pan Hellenic Council Representative,

April 1998-2001

< Sister's Too, Aug 1999-May 2001

< Treasurer, Jan 2001-May 2001

< Social Action, Sister to Sister, Delta Academy, Sisterly Spirit

committees, Aug 2002-2003

< Association for Fraternal Advisors, July 2002-May 2003

< National Association for Campus Activities, March 2003-May 2013

< American College Personnel Association, August 2004-May 2013

< Management and Leadership skills training-National Seminars Group,

September 2004

< Minority Advisory Council, April 2004-2005

< Illinois Community College Student Activities Association, July 2004-May

2013

< Rockford Urban League, Jan 2005-2006

< Blackhawk Area Council ScoutReach member September 2008-

< Register Star Community Viewpoints Board 2009-2010

< Leadership Kokomo 2014-present

Church experience/leadership Aug 2005- April 2012

< Church Youth Director/Coordinator

< Church Leadership Team

< Armor Bearer

< Minister in training

< Praise/Worship team

Contact this candidate