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Customer Service Human Resources

Location:
Harrisburg, PA
Posted:
October 04, 2014

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Resume:

MEGAN E. DRAYER,MBA, PHR

Phone: 215-***-**** E-mail: acf9kh@r.postjobfree.com

Human Resource Generalist

Extremely talented and versatile professional, offering progressive

background and skills in assisting the HR Administrator with recruitment,

employee relations, compliance, training and general compensation and

benefits issues and strategies. Experienced in conducting training of human

resources objectives to management including regulatory compliance

training, policy and procedures training, and corporate communication

initiatives. Working knowledge of local, state and federal laws governing

recruiting and employment issues. Valued as an expert troubleshooter;

expert in job skill training, determine effective remediation techniques,

and personal intervention. Highly proficient at using all Microsoft Office

Applications (Access and Excel) as well as Infinium AS400, Oracle, ADP,

Peachtree, and QuickBooks.

Compensation & Benefits Staff Recruitment & Benefits

Administration Development Administration

Policy Development & Human Resource Reporting Contract Management

Implementation

Quality & Performance Management New Hire Orientations Conflict Resolution

EDUCATION / CERTIFICATIONS

MBA Concentration: Human Resource Management Columbia Southern University

2012

BBA Concentration: Human Resource Management Temple University, Fox School

of Business 2009

Certifications: New York Notary, People's First Certificate, PHR

EMPLOYMENT

HR Benefits Specialist

Turning Stone Resort & Casino,( Verona, NY

2014 - Present

. Maintains familiarity with employee benefit/compensation programs and

events.

. Effectively communicates benefit plans to employees ensuring they have a

clear understanding of their benefits.

. Understands and effectively administers the benefit enrollment process

and entitlements for Health Insurance, Life Insurance, Premiums and

Retirement.

. Maintains working knowledge of regulatory and legal standards.

. Understands and administers FML, ADA, worker's compensation, disability

guidelines, HIPAA security compliance, exit interviews and out

processing.

Human Resources Manager

R.B. Humphreys, Inc.,( Rome, NY

2013 - 2014

. Pre-screen candidates through phone interviews, performing a variety of

pre-employment checks, and conducting new hire orientations.

. Administers various human resources plans and procedures for all company

personnel; assists in development and implementation of personnel

policies and procedures; prepares and maintains employee handbook and

policies and procedures manual.

. Performs benefits administration to include claims resolution, change

reporting, and communicating benefit information to employees.

. Assists in evaluation of reports, decisions, and results of department in

relation to established goals. Recommends new approaches, policies, and

procedures to effect continual improvements in efficiency of department

and services performed.

. Oversee the safety department.

Finance/Customer Service Rep

Hudson Valley Cycle Center ( Kingston, NY

2011 - 2013

. Provided guidance and support to management regarding employee conduct

and termination.

. Post vacant positions, review and contact candidates for interviews

. Develop and maintain employee handbook, as well as various other HR

related forms.

Human Resources Specialist

Devereux Foundation ( Red Hook, NY

2010 - 2011

. Provided daily HR assistance and support to management and staff

regarding policies and procedures, employee relation issues, performance

behaviors, and interpretation of law.

. Facilitated new employee orientation, conducted exit interviews, and

provided analysis.

. Acted as a liaison between management and employees by handling

questions, interpreting and administering contracts, and helping resolve

work-related problems.

. Administered various employee benefit programs (FMLA/LOA, STD, and LTD)

in addition to Worker's Compensation

. Identified and posted staff vacancies both internally and externally,

reviewed applicants' resumes, and routed candidates to appropriate

management.

. Organized and maintained employee records (personnel files, confidential

employee files, benefit information and elections, compensation and all

incentive plans).[pic]



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