Quality Assurance Analyst-Tester
Resume:
SANDRA L. SHUMAN
CALLAHAN, FL 32011
Email: ********@*****.***
Professional Summary:
Accomplished professional with six plus years' experience as a Quality
Assurance Analyst and tester, seven plus years' experience as a Business
Analyst and four plus years' experience as a Project Manager for Software
and Mainframe systems.
My strengths include research and analyzing data, liaison with project
sponsors and vendors, test strategies, facilitating testing meetings,
scripting and executing test cases, linking test cases to cover specified
requirements, uncovering and validating defects and assigning for
correction, documenting requirements, project management, problem solving
and customer service.
Technical Summary:
. Methodology: Agile and Waterfall
. IT Service Management: ITIL Foundation certificate
. Software: Microsoft Office suites (Word, Excel, Outlook, Access, Lotus
Notes, MS SharePoint), Test Director, Quality Center, Heat Center,
Requirement Center, Projects (PWA), Microsoft Test Suites and
Encompass Mortgage vendor system
Educational classes taken between 01/14 and 05/14
. ITIL Foundation certificate earned February 2014
. Project Management Professional (PMP) Certification Preparation
. Project Management Fundamentals
. Project 2010 Basic
. Project 2010 Advanced
. SQL Querying-Level 1 Fundamentals
. SQL Querying-Level 2 Advanced
. Introduction to Quality
Prior Training:
Agile Methods, SQL for Windows environment, Test Strategies, ISA Boot
Camp, Planning and Iterative Project (Rational Unified Process), Projects
2007,
Projects Web Access, Requirement Center Workshop, High Performance
Employee Workshop, Facilitators Workshop
Florida Community College at Jacksonville: Associate of Science Degree
Professional License: Florida Licensed Property and Casualty, Life and
Health Insurance Agent
Meridian Technology, Contractor
EverBank, Jacksonville, FL
IT Quality Assurance Analyst 04/13-
11/13
Responsibilities: IT Quality Assurance
Contract ended due to redistribution of work
Duties and Projects included:
. Analyze business and functional requirements for enhancements to
Encompass mortgage system.
. Provide testing strategies, Framework and Estimates for upcoming
projects
. Develop test scripts for Encompass loan purchase and refinance,
documentation, funding and closing
. Execute test scripts and report issues and defects
. Test defects fixes prior to release to Production
. Regression environment testing
Projects assignments:
Encompass Fees, Capped Rate, Consumer Direct to Encompass, HomeBuilders
Advantage Program and Rate Lock Components
Kemper Corporation, Jacksonville, FL July
2001 thru October 2012
Below are the positions I held at Kemper Corporation
My Team and position was outsourced offshore
IT Quality Assurance Analyst II
01/12-10/12
Responsibilities: Quality Assurance and Production Support of Web systems
. Participated in Business Requirements meetings, analyzed testing needs
and recommended testing methods
. Led and facilitated test planning collaboration meeting with Business
and IT groups
. Estimated testing effort for creation and execution of test cases
. Developed test strategies and test plans for project implementation
. Created manual test cases for Business Requirements and technical
design to assure quality assurance.
. Established updates needed for automated testing
. Executed test cases
. Defined issues and resolutions
. Tested and tracked service request and system defects,
. Triaged and assigned issues to correct party for implementation
IS Information Systems Analyst II
01/10-12/11
Responsibilities: Business Analyst, Quality Assurance of Web systems and
Project Management
Defined and clarified business objectives with business partners and
other technical groups for Web projects.
. Lead and participated in collaborative sessions with business and IT
groups and documenting outcome
. Provided project estimates for project activities, estimated project
hours, created project artifacts (strategies, plans, and test cases)
and obtained required
sign-offs.
. Ensured projects quality thru project planning
. Managed project from inception to ensure successful implementation
. Determined testing needs and identified testing method
. Created and executed manual test
. Triaged defects, identified and resolved
IS Quality Assurance Engineer III
06/09-01/10
Responsibilities: Quality Assurance Analyst, Business Analyst and
Production Support
. Created, executed and repaired manual and automated test cases
. Developed test strategies and test plans for project implementation
. Determined testing needs and identified testing methods
. Executed automated and regression test for project implementations
. Triaged and identified defects and resolutions
. Mentored Quality Assurance team on product knowledge to enhance
automated and regression testing
. Clarified business objectives with business partners and other
technical groups
. Defined and managed projects and enhancements
Business Analyst III
06/04-06/09
Responsibilities: Business Analyst, Quality Assurance, Production Support
and
Project Management
. Analyzed business and functional requirements.
. Translated business and functional requirements into specifications
for User Acceptance Testing scenarios.
. Developed testing and quality assurance plans
. Performed test execution thru Mercury Quality Center, ensured software
implementation met identified business requirements and system
functionality in Web Application, Mainframe application and Vendor
services.
. Trained and mentored new and existing staff member on how to research,
develop, design and execute manual test cases to ensure quality
projects implementation.
. Evaluated quality of software implementations and changes for more
advanced projects.
. Managed Project implementation
. Developed and distributed necessary documentation required for
releasing implementation and changes into the company's production
environment.
Agency Automation Representative
07/01-06/04
Responsibilities: training new employees, assisting producers in automated
programs and providing technical support
. Trained new hires for duties and responsibilities on the automation
help desk.
First point of contact for independent agents and their staff for
automation questions.
. Explained use of all automated programs and provided technical
support.
. Assisted producers and their staff in the understanding and use the
Internet programs, Right Price Web, KBS Web, Interface programs and
Agency management systems.
. Handled agents call and correspondence for all web site questions
and issues.
. Analyzed issues and provided resolutions to users, business groups and
technical groups,
. Assisted producers with automated procedures for policy quoting,
purchasing, and submitting new business applications, policy changes
and mid-term quotes.
. Provided individual technical assistance and training to enhance our
business relationship with producers and their staff.
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