SANDRA L. SHUMAN

****** U. S. Highway ***

CALLAHAN, FL 32011

904-***-****

Email: acf9k7@r.postjobfree.com

Professional Summary:

Accomplished professional with six plus years' experience as a Quality

Assurance Analyst and tester, seven plus years' experience as a Business

Analyst and four plus years' experience as a Project Manager for Software

and Mainframe systems.

My strengths include research and analyzing data, liaison with project

sponsors and vendors, test strategies, facilitating testing meetings,

scripting and executing test cases, linking test cases to cover specified

requirements, uncovering and validating defects and assigning for

correction, documenting requirements, project management, problem solving

and customer service.

Technical Summary:

. Methodology: Agile and Waterfall

. IT Service Management: ITIL Foundation certificate

. Software: Microsoft Office suites (Word, Excel, Outlook, Access, Lotus

Notes, MS SharePoint), Test Director, Quality Center, Heat Center,

Requirement Center, Projects (PWA), Microsoft Test Suites and

Encompass Mortgage vendor system

Educational classes taken between 01/14 and 05/14

. ITIL Foundation certificate earned February 2014

. Project Management Professional (PMP) Certification Preparation

. Project Management Fundamentals

. Project 2010 Basic

. Project 2010 Advanced

. SQL Querying-Level 1 Fundamentals

. SQL Querying-Level 2 Advanced

. Introduction to Quality

Prior Training:

Agile Methods, SQL for Windows environment, Test Strategies, ISA Boot

Camp, Planning and Iterative Project (Rational Unified Process), Projects

2007,

Projects Web Access, Requirement Center Workshop, High Performance

Employee Workshop, Facilitators Workshop

Florida Community College at Jacksonville: Associate of Science Degree

Professional License: Florida Licensed Property and Casualty, Life and

Health Insurance Agent

Meridian Technology, Contractor

EverBank, Jacksonville, FL

IT Quality Assurance Analyst 04/13-

11/13

Responsibilities: IT Quality Assurance

Contract ended due to redistribution of work

Duties and Projects included:

. Analyze business and functional requirements for enhancements to

Encompass mortgage system.

. Provide testing strategies, Framework and Estimates for upcoming

projects

. Develop test scripts for Encompass loan purchase and refinance,

documentation, funding and closing

. Execute test scripts and report issues and defects

. Test defects fixes prior to release to Production

. Regression environment testing

Projects assignments:

Encompass Fees, Capped Rate, Consumer Direct to Encompass, HomeBuilders

Advantage Program and Rate Lock Components

Kemper Corporation, Jacksonville, FL July

2001 thru October 2012

Below are the positions I held at Kemper Corporation

My Team and position was outsourced offshore

IT Quality Assurance Analyst II

01/12-10/12

Responsibilities: Quality Assurance and Production Support of Web systems

. Participated in Business Requirements meetings, analyzed testing needs

and recommended testing methods

. Led and facilitated test planning collaboration meeting with Business

and IT groups

. Estimated testing effort for creation and execution of test cases

. Developed test strategies and test plans for project implementation

. Created manual test cases for Business Requirements and technical

design to assure quality assurance.

. Established updates needed for automated testing

. Executed test cases

. Defined issues and resolutions

. Tested and tracked service request and system defects,

. Triaged and assigned issues to correct party for implementation

IS Information Systems Analyst II

01/10-12/11

Responsibilities: Business Analyst, Quality Assurance of Web systems and

Project Management

Defined and clarified business objectives with business partners and

other technical groups for Web projects.

. Lead and participated in collaborative sessions with business and IT

groups and documenting outcome

. Provided project estimates for project activities, estimated project

hours, created project artifacts (strategies, plans, and test cases)

and obtained required

sign-offs.

. Ensured projects quality thru project planning

. Managed project from inception to ensure successful implementation

. Determined testing needs and identified testing method

. Created and executed manual test

. Triaged defects, identified and resolved

IS Quality Assurance Engineer III

06/09-01/10

Responsibilities: Quality Assurance Analyst, Business Analyst and

Production Support

. Created, executed and repaired manual and automated test cases

. Developed test strategies and test plans for project implementation

. Determined testing needs and identified testing methods

. Executed automated and regression test for project implementations

. Triaged and identified defects and resolutions

. Mentored Quality Assurance team on product knowledge to enhance

automated and regression testing

. Clarified business objectives with business partners and other

technical groups

. Defined and managed projects and enhancements

Business Analyst III

06/04-06/09

Responsibilities: Business Analyst, Quality Assurance, Production Support

and

Project Management

. Analyzed business and functional requirements.

. Translated business and functional requirements into specifications

for User Acceptance Testing scenarios.

. Developed testing and quality assurance plans

. Performed test execution thru Mercury Quality Center, ensured software

implementation met identified business requirements and system

functionality in Web Application, Mainframe application and Vendor

services.

. Trained and mentored new and existing staff member on how to research,

develop, design and execute manual test cases to ensure quality

projects implementation.

. Evaluated quality of software implementations and changes for more

advanced projects.

. Managed Project implementation

. Developed and distributed necessary documentation required for

releasing implementation and changes into the company's production

environment.

Agency Automation Representative

07/01-06/04

Responsibilities: training new employees, assisting producers in automated

programs and providing technical support

. Trained new hires for duties and responsibilities on the automation

help desk.

First point of contact for independent agents and their staff for

automation questions.

. Explained use of all automated programs and provided technical

support.

. Assisted producers and their staff in the understanding and use the

Internet programs, Right Price Web, KBS Web, Interface programs and

Agency management systems.

. Handled agents call and correspondence for all web site questions

and issues.

. Analyzed issues and provided resolutions to users, business groups and

technical groups,

. Assisted producers with automated procedures for policy quoting,

purchasing, and submitting new business applications, policy changes

and mid-term quotes.

. Provided individual technical assistance and training to enhance our

business relationship with producers and their staff.

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